MTN / very unhappy client
this was my complaint to mtn & up to today i havent heard anything.
To Whom it may concern
is very unhappy with the service that im getting from mtn staff members.
my sim card number [protected] was suppended & when i phoned i was told that they didnt receive payment for a few months in2007 and i was reffered to legal department. At legal department i spoke to HAPPY & happy asked me to fax her the proof of payment, which i did more that five times & she confirmed that she has it in her hands. [removed]
than she said shell try & sort it out.
Then she never got back to me.
Then when i phoned again i got through to a guy named KOPANO, which was no help to me at all & at this stage i was starting to get very frastrated & Happy was never availible.
Then i asked them to put me through to the banking department & i spoke toa lady but i didnt get her name.She checked for me & she found that my payment was received but they didnt know who's it was because there was no reference number,but on my journal i clearly stated my name, surname & number. then i spoke to KOPANO again & he told me, that i mst wait 72hours for them to open my line& it never happened.
& he the only thing he could say to me was MISS [removed] WE SORRY FOR THE MISTAKE WE MADE. & i accepted.
Then i wanted to upgrade my phn & to my suprize i found out that i was still at legal & my line was now disconnected.
I spoke to MANDY & she said that she will look into it & see what she can do for me.
Then my line was reconnected again & i could upgrade.
but then i got a bill for R373.56. I was now being charged for reconnection & prorata fees & stuff which i feel i wasnt liable for & phoned in again. I spoke to such a lot of people & no one was any help to me all the could say was that i mst speak to the legal department.
i finaly got through to a guy called Nimalin Vythilingam & he agreed to look into it for me.
then he sent me an email to say that an amount of R202.64 was reversed. & i only now i owed mtn R443.92.
which was including the month of august now which my bill was R273.
i asked him for a breakdown of it & he failed to do so.
The R202.64 that he claims that was reversed was in actual fact MY CREDIT. I WAS IN CREDIT WITH THAT AMOUNT OF R202.64.
Then today i decided to phn again jst to follow up & i spoke to GERALD.
Gerald is at legal deparment, & i had to expaint the whole story all over again coz HAPPY was again not availible.
he requested me to send him now the proof of payment which i dnt hav with me at this stage. & i wil try to supply him with it tommorow.
the same proof of payment that i faxed to HAPPY & KOPANO REPEATEDLY.
im really dissapointed & frastrated. jst for the fact that i have been stuggling for months now.
& i feel that it is wrong to charge me pro rata fees & reconnection fees when it wasnt even my fault that mtn didnt allocate my payment & that i got disconnected from the network & my name got dragged though the mud by being at legal deparment not only did it make me look bad at mtn,but i had a bad record now because of people not doing their work properly.
I trust that i will get the help i need.
To whom it may concern.
Since the 23 october 2007 i laid a complaint against mtn on get closure & i havent had any help. i was asked to send proof of payment which i did & feedback i got back, was "thanx we investigating"
up till today i havent heard anything which is very frastrating to me!!!
i made payment on the 20 november,
R159.00 to mtn's account.
but i ddnt make payment for the amount of R373.00 because that is the whole reason why i laid a complaint.
i was being charged reconnection charges which was not my fault. mtn didnt locate my payment & i have proof of payment.(please refer to the email below)
& then this morning i received a call from YAmkelwa at a collection company for MTN COLUSA on [protected]. mtn gave me over for the amount of R5485.70.
i really dont understand where this is coming from, but i would really appreciate help at this stage.
hope to hear from u soon.
Updated by xxxxxx, Dec 07, 2016
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