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MTN / very unhappy client

www.mtnsp.co.zaSouth Africa Review updated:
5
Contact information:
Phone: www.mtnsp.co.za

this was my complaint to mtn & up to today i havent heard anything.
[removed]
To Whom it may concern

[removed]
is very unhappy with the service that im getting from mtn staff members.
my sim card number [protected] was suppended & when i phoned i was told that they didnt receive payment for a few months in2007 and i was reffered to legal department. At legal department i spoke to HAPPY & happy asked me to fax her the proof of payment, which i did more that five times & she confirmed that she has it in her hands. [removed]
than she said shell try & sort it out.
Then she never got back to me.
Then when i phoned again i got through to a guy named KOPANO, which was no help to me at all & at this stage i was starting to get very frastrated & Happy was never availible.
Then i asked them to put me through to the banking department & i spoke toa lady but i didnt get her name.She checked for me & she found that my payment was received but they didnt know who's it was because there was no reference number,but on my journal i clearly stated my name, surname & number. then i spoke to KOPANO again & he told me, that i mst wait 72hours for them to open my line& it never happened.
& he the only thing he could say to me was MISS [removed] WE SORRY FOR THE MISTAKE WE MADE. & i accepted.
Then i wanted to upgrade my phn & to my suprize i found out that i was still at legal & my line was now disconnected.
I spoke to MANDY & she said that she will look into it & see what she can do for me.
Then my line was reconnected again & i could upgrade.
but then i got a bill for R373.56. I was now being charged for reconnection & prorata fees & stuff which i feel i wasnt liable for & phoned in again. I spoke to such a lot of people & no one was any help to me all the could say was that i mst speak to the legal department.
i finaly got through to a guy called Nimalin Vythilingam & he agreed to look into it for me.
then he sent me an email to say that an amount of R202.64 was reversed. & i only now i owed mtn R443.92.
which was including the month of august now which my bill was R273.
i asked him for a breakdown of it & he failed to do so.
The R202.64 that he claims that was reversed was in actual fact MY CREDIT. I WAS IN CREDIT WITH THAT AMOUNT OF R202.64.
Then today i decided to phn again jst to follow up & i spoke to GERALD.
Gerald is at legal deparment, & i had to expaint the whole story all over again coz HAPPY was again not availible.
he requested me to send him now the proof of payment which i dnt hav with me at this stage. & i wil try to supply him with it tommorow.
the same proof of payment that i faxed to HAPPY & KOPANO REPEATEDLY.
im really dissapointed & frastrated. jst for the fact that i have been stuggling for months now.
& i feel that it is wrong to charge me pro rata fees & reconnection fees when it wasnt even my fault that mtn didnt allocate my payment & that i got disconnected from the network & my name got dragged though the mud by being at legal deparment not only did it make me look bad at mtn,but i had a bad record now because of people not doing their work properly.

I trust that i will get the help i need.

Regards

[removed]
.......................................................................
To whom it may concern.

Since the 23 october 2007 i laid a complaint against mtn on get closure & i havent had any help. i was asked to send proof of payment which i did & feedback i got back, was "thanx we investigating"
up till today i havent heard anything which is very frastrating to me!!!

i made payment on the 20 november,
R273.00
R159.00
R159.00 to mtn's account.
but i ddnt make payment for the amount of R373.00 because that is the whole reason why i laid a complaint.
i was being charged reconnection charges which was not my fault. mtn didnt locate my payment & i have proof of payment.(please refer to the email below)

& then this morning i received a call from YAmkelwa at a collection company for MTN COLUSA on [protected]. mtn gave me over for the amount of R5485.70.

i really dont understand where this is coming from, but i would really appreciate help at this stage.

hope to hear from u soon.
.
Updated by xxxxxx, Dec 07, 2016
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Xx
0

Comments

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Ge
  23rd of Apr, 2009
Agree Disagree 0 Votes
OVERCHARGING

I REFER TO A DEBIT IN MY ACCOUNT FOR THE AMOUNT OF R776.78. KINDLY EXPLAIN TO ME HOW IS IT POSSIBLE FOR A CELLPHONE CONTRACT TO BE SO HIGH WHEN ONLY USED 4 TIMES A MONTH. I'VE BARRED ALL THE OUTGOING CALLS. UNFORTUNATELY TO MY HORRIBLE SURPRISE!!! I'VE RECIEVED THIS ACCOUNT OF R776.78!!! I'M ABSOLUTLY DISSAPOINTED WITH THE SERVICE YOU PROVIDE.

MY CONTACT DETAILS ARE: 0795230689
JALDEEP AMERSINGH BHOLA
Ly
  17th of Nov, 2009
Agree Disagree 0 Votes
I am so frustrated with the service at MTN that I can pull my hair out. MTN made an error with my October invoice, they charged me for data used as National calls. Each call up to R700 per call, even though I had a @ gig data bundle. I phoned & emailed them to rectify the problem- they said they could see there was an error and would forward it to the billing section, who inturn forwarded it to IS. As I had no response from them dispite several follow up calls, I paid the amount that my bill would have been had there not been an error. Today I get my new Nov invoice, and they made another error with my data usage as well as there being a huge discrepancy between the totals on my itemised billing and my invoice. I phoned and emailed my queries and once again it was logged. I then phoned head office in JHB and asked if someone could please let me know what was happening with my October account, they have yet to get back to me... but they thought it justified to suspend my cell this afternoon for the outstanding amount. I must have phoned them 20 times in the last 2 month - I just dont know what else to do now.
Th
  13th of Jun, 2011
Agree Disagree 0 Votes
My name is Thaniel my mom bought for me a blackberry 9300 at Amercan Swiss on the 05 May 2011 it gave me problems not even a month ago i return the phone on the 05 June 2011. I am very unhappy becuase i went to the store and the lady told thare nothing she can do they are just selling the phone for mtn. We are very unhappy they cant assist us and we no that the credit act say that if the customer is not sattisfied with the product he/she can return the product. Mtn service delivery suck i will encourage people to not to buy from them they are quick to take our monies but when we need help with they unsatisfied products they cant help us. Im just gone leave you guys in the lord hands.
Ho
  15th of Jul, 2013
Agree Disagree 0 Votes
I am sanjay solanki from didwana city teh. in nagaur dict. rajasthan. Last 3 year runing Honda showroom in didwana city. Last year Honda sub deal ership apply for
s.b.automobile. ( my file name) . I confirm for my file go to nagour. At Bajrang Honda. I am sock Bajrang Honda propritar tall me. Honda sub dealership give to other party. I
request you Honda company plz give me my. Honda sub dealership in didwana city. My mobile number 09166256446 @ email id. Sanjaysolanki2015@gmail. Com. I wait your answers

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Mobile Telephone Networks [MTN] South Africa Logo Mobile Telephone Networks [MTN] South Africa
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326 Reviews
14th Avenue
Johannesburg
South Africa - 2196
+27 11 912 4123
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