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Mitchum Complaints 310

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1:49 pm EDT
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Mitchum sticky underarms

I am using Mitchum Fragrance Free Clear Gel at the present moment. Good results all day long. I have purchased the Mitchum Power Gel -Superior Strength - Powder Fresh. Alas, I am sorry to say that this product is not effective at all. It stays wet and sticky under my arms although a little is applied. Can somebody please explain this to me?

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6:47 pm EST

Mitchum such a waste of money and product

I love the way Mitchum's Smart Solid works with no white marks on my clothes but I have lost most of it to my bathroom floor because of the crumbling! Such a waste of money and product.

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KishiNascha
Portland, US
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Dec 31, 2011 10:31 pm EST

I agree with all of the comments about Mitchum Smart Solid falling apart. It works great if you can keep it together.

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IMD1
US
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Nov 21, 2011 6:58 pm EST

Dry Idea 48 hr. protection is a good alternative to Mitchum's Smart Solid, it does a comparable if not better job with no breakage.

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2:44 pm EDT
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Mitchum highly annoyed

I bought the Mitchum Power Gel as it is "so amazing" - what is so amazing about it? Its expensive and does not do as it is advertised! I am unemployed and do not have money to throw around and waste! it states "Quick-drying: no trace of messy white residue on YOU or your CLOTHES" whoever wrote/did this product must be BLIND! My arm pits and clothes look so disgusting and it is so embarrassing! I am so disgusted and will never use any other Mitchum product again! I deserve a refund! Your supposed to keep your name held high instead if I was you guys I would rather never mention who you work for! I am embarrassed for you!

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Update by Cindi Lewis
Sep 27, 2011 2:47 pm EDT

not only does the white residue show but the bottle should be made smaller so everyone can know the true ammount they paying for, why use such a 'big' bottle if there is only HALF of the bottle being in use, or is it just to fill the product with stickers of lies?

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Jay Lo
ZA
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Oct 24, 2011 6:54 pm EDT
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I am also very upset! I have been using Mitchum for a long time and was so satisfied with the product, but now I am considering to change.I have never smelt myself before but today was so embarresed. Could you please tell me what is going on?

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9:30 pm EDT
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Mitchum breaks on minimal use.

Stick breaks after a couple of uses. Most recent solid after 1 USE. Have used the solid for 15 years. And in the last year I have had a 100% breakage rate. Thye last various amounts of time (Never anywhere near using the stick entirely), most recently, the stick has been used 4 times and is now useless. For the previous 29 years I NEVER had that problem.

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2:42 pm EDT
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Mitchum mitchum gel is a poor product

I bought a Mitchum Power Gel roll on and I must say its the most ineffective product in the Mitchum range. Firstly the lever that is used to take the roll on up or down stopped working and I can only take the roll on up but not put it back in the tub. Secondly I find that even if I use it my armpits still smell and I used to find that other Mitchum roll-ons are very good but this one is just useless I regrett wasting my money on that product.

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Roseanna Meyer
US
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Feb 08, 2016 10:30 am EST
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Edges of applicator are hard and hurt my sensitive underarms and when I extend the stick too far it crumbles. VERY irritating.

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Karla S.M.
Norton shores, US
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May 03, 2015 8:03 am EDT

Stained shirts so bad they are unwearable

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R Livingstone
Garden Suburb, AU
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Oct 29, 2010 5:44 am EDT
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2 Mitchum Smart solid unscented deodorants have both crumbled sfter a few careful uses.
The product never did this before it was labelled "new"

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Juliette Katz
US
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Oct 28, 2009 4:22 pm EDT

My deodorant is crumbling and breaking. This is the worst deodorant ive ever used. I want a refund for what i just recently purchased(2 weeks ago) and i barely even used it!

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Miriam Lacher
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Sep 18, 2008 1:30 pm EDT

bought 2 different Mitchum products saying it will not leave white on clothing. That is incorrect. It does leve white on clothing.

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Nickie Spaltman
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Jun 01, 2008 1:04 pm EDT

I have another aerosol deodorant which is broken. The last one I threw away half full. Product is excellent, but I cannot accept that the aerosol breaks before it is finished.

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Solvej
ZA
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Jan 06, 2015 10:44 pm EST
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I have now discarded a third can in a row due to it ceasin to spray. What is it with these cans. I would estimate that out of every 5 I buy that one can does not work.

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annelize
WS
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Jan 15, 2012 8:34 pm EST

Hi I purses a bottle of Mitch arm jell.The first time I'm trying it because every one says it a good product but when i want to use it the hole to part come off know i cant use it what a disappointment...I still got my till slip but im staying in Capetown and i purses when i was on holiday. Please contact me on [protected].

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nibol
Cedar Rapids, US
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Feb 10, 2009 11:57 am EST

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!

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8:39 am EDT
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Mitchum solid stick breaks off and crumbles after a few uses

The fact that this product breaks off and is impossible to reattach just after a few uses is extremely frustrating.
So you excuse it and throw it away thinking, it must have sat on the shelf to long or maybe it was a bad batch, ( the person in charge of that batch was just having a not so good day, I can relate to that). So know, lets bring out the second tube. And guess what happens? You guessed! It also broke apart as well. This has happened numerous times! If there is a problem with the product, let the consumer know, it is our hard earned money that keeps you in business and keeps us from not making much of a stink to the rest of the world due to the crumbling effect.

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4:21 pm EDT
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Mitchum the solid deodorant breaks off in big chunks

The last 4 Mitchum solid deodorants I have purchased have broken off in huge pieces. Can't return with no receipt.

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DeeDee212
US
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Sep 23, 2017 1:05 pm EDT
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I thought it was just me who had this problem, although I like to buy the best quality products my funds are limited and thus I can't afford to pay extra for a product that I can't use more than a few times before the packaging fails. I just wasted an hour looking through my receipts and my drugstore's online records to see if I could find proof of purchase to return this item. I will not be buying it again!

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amk77
Boynton Beach, US
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Jul 16, 2011 4:26 pm EDT

I've had the same problem for years and I still use it because it works best and has the least amount of skin irritation. Have you been able to contact the manufacturer? I've tried several times and it seems as though they're not really interested. If this is the case I may need to look for a replacement.

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2:55 am EDT
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Mitchum top breaks completely off

I used to use the odorless gel version and one day my wife brought home this new solid called Mitchum Smart Solid Clinical Performance. She said it was all the store had and that it replaced the other version. I was not happy but I tried it and I liked that it did keep me dry. But about a week after starting to use it the top 1 1/2" to 2" of stick broke completely off the top. My wife said I probably turned it up too high and she bought another one that day. That one broke off the 2nd day of use and I only had about 1/4" of the stick above the plastic. It broke off about the same place as the first and pulled up out of the sleeve when it did so. The third stick she bought has now done the same thing. Is this the new way for Mitchum to get us to buy more? By having us throw away that much of every product what does that make the real cost of the product? And have they tried applying the deodorant with the broken off edge? I think I'm done with Mitchum and will go back a product that is a gel.

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12:06 pm EST
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Mitchum white marks

The Mitchum Unscented deodorant claims on the back that it is gentle on skin (which it is) and wont stain clothes (which it does!). About $200 worth of my nice tops have been destroyed because of this false advertising! There is no way to remove the white marks and its really annoying me. Do not say you can provide something when you clearly can't! I would like this matter to be solved or I will go further with my complaint.

Please contact me through email.

Natasha.

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11:09 am EDT
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Mitchum ruined clothing - do not use

Mitchum SmartSolid runied my brand new shirt. When I got to work today, in my BRAND NEW $32 shirt, I noticed that the nice blue color of my shirt had developed "bleached" looking rings under each arm. Not only did this product cost me $32 in the form of a new shirt, it cost me a certain amount of dignity that I cannot get back. THERE ARE NO WARNINGS ABOUT THIS ON THE PRODUCT-DO NOT USE THIS PRODUCT!

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@nonymous
US
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Oct 13, 2010 11:31 am EDT

Its not the deodorant per se', it's the combination of your body's chemistry (ie, diet, environment etc) and the antiperspirant that contributes to your sweat stains. I'd advise you to wear a T-shirt under your nice shirts, don't lather on your deodorant so thick, and consider switching to a "spray" deodorant.

Regarding the bleaching, Google some remedies for getting rid of sweat stains before washing.

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11:38 am EDT

Mitchum I do not recommend this product!

Why isn't this on the news and taken off the shelves? I too am another loyal LAB RAT consumer of Mitchum Deodorant and have been using it for 20 years. Purchased a new bottle of roll on, and after use, my armpits were painfully, swollen to the point they apppeared to have puckered, It felt like a the sting of a 1000 scorpions and looked like someone took a belt sander to my underarms! This is by far the most pain I have felt. I couldn't take my bra or shirt off by myself it was that bad. My panicing made me sweat which made it even worse. This is no laughing matter. Took a bath in an attempt to neutralize the swelling, it only helped while I was in the water. After a bath, I rsearched the ingredients, Wikipedia notes: Mitchum is a brand of antiperspirant-deodorant, launched in 1970 by Revlon. It is widely known for its marketing slogan, "So effective you can skip a day".

The gel version of their product used to contain 20% of the anti-perspirant Aluminum Zirconium Tetrachlorohydrex Gly. The formula has since been changed to Aluminum Sesquichlorohydrate, and the slogan "So effective you could skip a day" has been dropped.

Slogan should read, the pain is so bad, you wish your arms would fall off!

Next I looked up: Aluminum Sesquichlorohydrate. Adverse side effects, toxic elements, alzheimer's, cancer, renal warning. Ok enough for me, I'll rub raw onions under my arms before I use this product again. If I lived in NY, I'd stand outside REVLON OFFICE and show the world my rashy pits!

I do not recommend this product!

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Min. Roy Smith
JACKSONVILLE, US
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Apr 24, 2024 1:05 am EDT

Roy Smith April 24 2024 I STARTED USING MITCHUM gel AT SIXTEEN AND NEVER HAD A PROBLEM UNTIL RECENTLY WITH THE BURNING AND itching under my arms it left black marks, i am in my 70s but can not help but notice something might have changed in its formula.

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Ke'nna Reabetswe
US
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Jan 10, 2023 5:18 pm EST

I bought Mitchum gel deodorant triple ordor defense, which specifically states of the label that it goes invisible and leaving no white residue on skin but my underarms are always wet, it takes forever to dry up and when it does dry up, my underarms are super white like I have to put flour on them.

I don't know if I'm the one who is applying it wrong or they are the ones who lied on the label.

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CJC68
US
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Jul 28, 2022 12:57 am EDT

Severe reaction for 3 days now! Feel likemy armpits are on fire w extreme burning and itching.Along with swelling! I have never reacted like this before! I also because of smearing by changing shirts now have chemical burns on chest! This was brand new deodorant as well! Just want to find a counter treatment to make it stop! ughhh Very

painful and hard to sleep!

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Gillian Ammoun
US
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Oct 06, 2020 9:02 am EDT

I bought a new powder fresh roll on last week. The smell was awful just like cucumbers and not fresh like before. Within minutes my underarms were stinging really badly. I washed off immediately. I have used Mitchum for years but will now be searching for a new brand

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P Heart
US
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Jul 10, 2020 7:25 am EDT

Unscented scented roll on deodorant. I feel like I am being stalked night and day by the foul musty stench of stale perfume this Unscented product, which I used happily for 14 years, now unfortunately reeks of.

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DallasGA
US
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Oct 23, 2019 7:09 pm EDT

I recently purchased a two-pack of the Mitchum gel (for men). Within 3 days I broke out in severe hives that itched like crazy. Stopped using and took about a week for the welts to subside. Just using a plain deodorant now. Don't purchase this product!

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Beverley Crompton
CA
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Aug 13, 2019 10:29 am EDT
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already have new mitchum for Women Triple odor defense that is unscented is an outride lie stinks up the bathroom and not to mention me unscented should be just that I paid good money because I have a problem with perfumes Just another way of ripping off the customer because I cannot have this in my house..

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Beverley Crompton
CA
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Aug 13, 2019 10:25 am EDT
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I purchased The "New" Mitchum for Women Triple Odor Defense 48 Hour Protection UNSCENTED.
What a load of crap the smell was so bad my bathroom absolutely stunk never mind me. What a waste of my money and of course anyone else that has an allergy to perfume. I cannot stand my own smell...
I will never buy another Mitchum product again thanks for nothing and for lying on the product

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Studio500
GB
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Jun 02, 2019 5:59 am EDT

My armpits have suddenly started to itch like hell after using a new bottle of Mitchum. I guessed they may have changed the formula and this thread confirms it. Time to switch brands.

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CJC68
US
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Jul 28, 2022 12:49 am EDT
Replying to comment of Studio500

I am sitting here literally trying like hell not to itch my burning stinging swollen armpits! This is my 3rd day of hell after using brand new mitchum! It was boggling me what caused it until it dawned on me, that it was the deodorant and saw several other complaints! ughhhhh Praying the itching and pain stops! I must have smeared by accident on other areas and have itching chemical burns there too! Never buying it again! Not Good!

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@gmail.com
CA
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Dec 14, 2018 9:42 am EST

I have inflamed arm pits also. A more useful post here would be how to make the pain stop like a solution to clear that awful stuff and next to have the company change the formula again but I will not be the tester.

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9:02 pm EDT
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Mitchum bleach stains

I have been using Mitchum for a few weeks now, and i've been noticing more and more "bleach" stains on my favourite tee-shirts. I'm furious. At first, I thought it MIGHT be something else, but the stains are under the armpits and all up and down the sides. After finding this site, I realise it IS the Mitchum. Great. I'm about over $100 and some of my most favorite shirts. I'll buy anything BUT. I'd rather put on another brand 3 times a day then ruin my beautiful clothes with this crap. Mostly, I'm angry that there's absolutely NO warning on the container that this product may cause stains. Mitchum is poo!

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Mitchum's marketers screw up
Surrey, CA
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Mar 25, 2015 3:31 pm EDT
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I have been a loyal user of Mitchum Clear Unscented for years. I was miffed when they changed containers, as the new style applicator let out way too much of the product. When the container lays on it side I end up smearing off the excess to get a controlled amount of product on my skin. Too much product equals irritated armpits. I'm guessing they redesigned the container to maximize use, whether on it's an underarm or on a kleenex!
Now I'm REALLY miffed - not only have they changed the container, they have changed the formula to " Mitchum Advanced 48 HR protection with Oxygen Odor Control technology". Problem is, this new formula leaves stains on my shirts, whereas the original product in the original applicator was great….easy to apply controlled amounts and no stains. My question is why change a good thing? I am now looking for a competitor's product that will do what Mitchum used to do. Sorry Mitchum, you're a big loser in this marketing choice gone bad.

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10:33 am EDT
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Mitchum dis-colored clothing

This mitchum deodorant ruined 2 brand new shirts of mine by leaving bleach looking stains under my arms. it was very embarrassing at work when I have 2 huge stains under my arms and everyone can see them.

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Travler
Bryant, US
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Jun 11, 2013 5:34 pm EDT

The Dr. I worked for just bought new uniforms for all of the employees at our office. I used Mitchum gel deodorant and some got on my new uniform top and left bleach looking spots on my top. I'm going to have to replace the uniform top and I will be put out about $35.00. Needless to say im not very happy about this.

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11:12 am EST
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Mitchum causes rash

After years of using Mitchum deoderant, I stopped a few years ago because it didn't seem to be effective any more. They must have changed the formula to something that didn't work for me. In an effort to find my way back to Mitchum, I tried Mitchum for Women, Smart and Solid. It gave me a rash every time I wore it! I couldn't believe it so I kept coming back and trying it again. Rashed. Wow. I miss my effective Mitchum so much!

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3:29 am EST
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Mitchum crumbling deodorant

mitchum is by far the most effective anti-perspirant i have ever used, and their smart solid option the most user-friendly for many reasons.unfortunately, no matter how careful i am, every single one of them crumbles!as they are fairly pricey, this makes them unreasonably expensive.
mitchum, you have just lost a loyal consumer...boots makes a similar product that works almost as well and doesn't crumble.

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5:55 pm EDT
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Mitchum product has changed and is ineffective

Two months ago I bought some unscented roll-on and it didn't work. I did not stop sweating while I was in a meeting. Lucky I was wearing a loose fitting T-Shirt that was white. This is the first time your product did not work on me and I've been using it since the 90's. I tried the Gel next and it was scented, I still sweated in my next meeting and it doesn't cover the oder. Your product is not working and I am going to change to another brand. I don't know what you did to change your receipe but it is ineffective.

Barry
[protected]@comcast.net

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12:23 pm EDT
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Mitchum poor quality, crumbles

I have been using Mitchum for sometime, but now I am very dissatisfied with the quality of the solid deodorant. It crumbles, wasting at least half the deodorant. I wonder, has the company ever tried to apply deodorant using their hands? Little difficult! I am aggravated, because I have been unable to contact the Mitchum company using the 888 number, 1-888-8MITCHUM, so I can't even complain to them. If anyone has had success with that, please email me at [protected]@aol.com.

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Dolorine
Philadelphia, US
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Nov 28, 2009 7:31 pm EST

I have been having the same problem. I have also been using Mitchum since the 60's never had a problem since this year 2009. What IS the deal... I would like the address and a email address to complain complain complain Get with it Mitchum. I don't appreciate spending alot of money for a product and it crumbles. There goes my money right in the trash... I would like an answer from Mitchum and some free product that does not crumble and some coupons.

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Idy Garvis
Minnetonka, US
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Oct 13, 2009 2:30 pm EDT

I have been having the same problem. I have 5 of them (Mitchum Solid) sitting on my desk right now that have crumbled after using a few times. What a waste of the product and my money. I've been using Mitchum since the late 60's and never had a problem until the past year. What's the deal?

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3:20 pm EDT
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Mitchum coupons

Hi. this is not a complaint, i'm a consumer who loves and buy mitchum products and i have tried to contact mitchum on it's website but i can't get through so hopefuly this will work. My husband and i use your produts and will be very happy if you can send me some coupons so that i can save some money.I just want to say keep the good work and hope to hear from you soon.

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Jeff Em.
US
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Jan 22, 2015 8:09 am EST

Their website says they don't do coupons.

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1:09 pm EDT
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Mitchum stains t shirts

I have used Mitchum smart solid many times, I changed to another for a while then returned to using Mitchum and during that time something has happened. This product states that it is an invisible solid and that it has an "unbeatable white residue prevention" . This is rubbish, ive used lynx solid deodrant which in spite of it being white on application never left any marks or made me feel like ive put glue under my arms. Mitchum has ruined many of my t shirts, some of which ive only recently bought. It leaves a heavy waxy and hard residue which does not wash out and over a few wears actually appears to bleach the under arm area of the tshirt. The other problem I find is that it has a sticky feel under the arm and if you raise your arms it literally feels like my hair is being pulled. So all in all ignore the sticker on the packaging which shows a picture of a tshirt with a sign on the arm pit insinuating ( if thats how you spell it) that it will not leave marks because I have at least 4 tshirts with hard feeling waxy bleached looking patches under the arms. I am only annoyed because its not the cheapest promises the most and delivers only destroyed tshirts and sticky under arms. Oh also I developed a very painfull under arm rash whilst using it which ive never suffered before. May not be the product but stopped using it and syptoms have gone. To be fair though its very good as an anti perspirant so if you have serious problems maybe its worth the wrecked tshirts and sore under arms!

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Paula Martineau
RR#3 Gananoque, CA
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Jul 05, 2011 11:01 pm EDT

I recently purchased mitchum smart solid for my husband when I should of bought one from the dollar store it would more then likely be better. The first time he used it, it started to brake away not small amounts they were about the size of a quarter braking off. Not worth the 6.49 I paid for it. Take my advise and stay away from this type od anti perspirant/deodorant.

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Darlene Bell
Chicago, US
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Aug 19, 2009 8:07 pm EDT

When Mitchum first came out with Smart Solid, I was pleased. I am in menopause and this deodorant works fabulously. However, half way through the tube, the deodorant sticks breaks. I should have known better, and been through after the first, or at least, after the second tube. Nevertheless, I bought this product four different times and it broke each time. I would like to receive some type of restitution for these purchases.

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NJ Cap
Worthington, US
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Sep 16, 2009 8:26 am EDT

I just started using mitchum smart solid and i am very disappointed. The first solid i used kept breaking off. I tried another one in hopes it wouldn't occur again. However, the second one was worse than the first! Why does it keep breaking apart? I would like my money back for at least three solids asap. Goodbye for now.
Nj caplan
99 moore ave.
Worcester, ma 01602

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Heide P
Pleasant Prairie, US
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Jul 30, 2010 10:05 am EDT
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Products crumbles when using.

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OKA
US
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Aug 01, 2010 10:46 am EDT

My 10 year old son had odor issues and the fancy name brand deodorants did not work. I then elected to buy him so Mitchum. It worked well for him. I then started using it. Mitchum stood tall working for my son and I. Well, I started to noticed that it was browning the underarm area of my white t-shirts and white dress shirt. My white dress shirt that I spend $195 is now ruined. I am 36 and I have never experienced this before. All my white shirts are now ruined. Even bleach will not repair my white shirts. I am very disappointed.

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PrincessPeach826
Bridgeport, US
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Nov 03, 2009 12:38 pm EST

I have used Mitchum deodorant for many years - the previous formula was the best.
This new Smart Solid feels sticky.
I have not yet seen how it affects my clothing, because I had quite a few of the old ones to use up first.
I would like to complain to the company.

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andbran
arl, US
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Sep 16, 2009 10:06 am EDT

take them back to the store you bought it from

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11:52 am EDT

Mitchum crumbling deodorant

From the first use the mitchum for women smart solid "rosepetal" started to crumble and continues with each use.

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get1
Kitchener, CA
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Aug 08, 2009 11:11 am EDT

As mitchum is the only deodorant that works for me I had to find a solution for the crumbling dilema. After each use I run it under water for a couple of seconds and replace the lid. I solved the problem mitchum deodorant needs to be kept moist at all times to prevent crumbling.

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nibol
Cedar Rapids, US
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Feb 10, 2009 11:53 am EST

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!

Overview of Mitchum complaint handling

Mitchum reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Bamboo powder deodorant was posted on Mar 10, 2024. The latest complaint Solid stick was resolved on Jun 28, 2022. Mitchum has an average consumer rating of 1 stars from 310 reviews. Mitchum has resolved 21 complaints.
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  1. Mitchum Contacts

  2. Mitchum phone numbers
    +1 (888) 864-8248
    +1 (888) 864-8248
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    One New York Plaza, New York, New York, 10004, United States
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    Jun 30, 2025
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Mitchum Category
Mitchum is ranked 105 among 150 companies in the Make-Up and Cosmetics category

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