Milanoo.com — wrong dress, no refund
I ordered my wedding dress from them on 08/13/09. Ordered white and a stock size 10. Was sent a white dress with black trim instead. I immediately contacted customer service as my wedding was quickly approaching. Instead of letting me return it, milanoo offered me 10usd. I guess they figured that only 10% of the dress had the completely wrong color. I went back and forth with them and was offered a full refund finally. Of course I never got it and they refuse to answer my emails or calls now. They said they sent it to my specifications even though I didn't request black on my wedding dress. The sash is not removable and is sewn into the whole front of the dress - a black band of trim. They are criminal. Horrible company. Recieved the dress on 09/11/09 and had to find something on ebay for my 09/26/09 wedding.
Here is a copy of my original order...
Shipping address: xxxxx janine
Your selected shipping option:
>estimated ship date for this item: 2009-09-01
>estimated delivery date for this item: 2009-09-07
Please send the dress in white with a white sash. Thank you!
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