Midas 1761 South Erie Highway
Hamilton OH, 45011
On Wednesday, 10/6/10, I brought my Cobalt into the location listed above, as I noticed noisy braking. An older mechanic rode the car with me on a test drive and informed me the squeaking was due to moisture in the air, and the brakes were great. However, he did tell me I was in need of new struts. Once back at the store, I waited a good half-an-hour while the manager, Al, attempted unsuccessfully to give me a price. I was given a card and told I would receive a call, which I never did.
The following Saturday, I returned to the same location at about 6:05 for an oil change. The same mechanic informed me that the shop was closed, which contradicted the sign posted. I asked why the hours had been changed, and he responded "I WANT to go home!" and asked if I wished to schedule an appointment, I didn't.
Finally, yesterday 10/11/2010, I returned to receive the oil change. The manager Al was at the desk when I approached. The same elderly mechanic was at the door from the garage. UNBELIEVABLY, the mechanic began to tell me how I "resembled a girl that came in after close on Saturday for an oil change." He went on about how the girl, me, "demanded" service, which is completely false, and how rude she was.
To my complete surprise, the manager joined in, telling me the story about how this girl came in four times and was never satisfied. Then, he asked the mechanic, "You don't like that girl very much, do you?" He replied, "NO."
I was astounded that not only a worker, but a manager, would continue to talk about me to my face, knowingly or not. Regardless or whether or not they knew it was me I found it completely unprofessional and rude. I immediately left the store and had my mother (I'm 17) call in, she was infuriated.
While the manager completely denied the entire situation, she managed to get him to agree to give me a free oil change. Once I arrived, I received no apology and the manager pretended as if it never happened. The only positive thing I can say about this experience is that a young mechanic, I believe Dustin, was the only kind and courteous one.
If this behavior is deemed "acceptable" for a manager and his workers to torment a 17 year-old college student, I am completely opposed to the Midas company and its’ values.