MetroPCS / employees

I arrived at the metro pcs store in Stroudsburg, Pa to pay my bill. There was a $3.00 service fee for paying at the store. I asked the girl to please waive it as I've never payed after at the store in Wilkes Barre, Pa. I was told to call customer service myself. So I called myself only to find that the lady I spoke with couldn't help me either. I asked to speak to a manager. I was transferred to her "supervisor" where I sat and listened to the phone ring for almost 10 minutes before I hung up and paid the fee. I'm confused as to why there's a fee for paying cash of all things in a store? Why is there customer service nobody has an answer to such a simple question? I will most definitely be looking into a different phone carrier.

Jun 04, 2018

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