MensUSA is EXTRAORDINARILY afraid of chargebacks as it affects their merchant account provider and its relationship to do business. Under no circumstance hesitate in getting your money back. They WILL cooperate to the fullest extent of 100% REFUND if you enter a chargeback. Shipping both ways INCLUDED. Do NOT settle for anything less.
This horrible company will delay and bamboozle until it is too late... Countless weddings, anniversarys and events have been ultimately ruined by these jokers. Call them and 'pretend' you have an issue or a question and FIRST find out how rude they are to you. Make them explain in detail their policies and guarantees. I in fact was promised a refund over the phone, and never got one until i had to forcibly implement it through my CC company. Unbelievable lies and railroading is what you will get with these guys!
Need i mention as well, that they have a FAKE BBB page on the net!!