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Melaleuca / very unprofessional company

1 United States Review updated:
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Melaleuca Company was totally unprofessional when solicited to help solve a customer request. Over the phone they did not even try to accommodate customer's request. When requested to speak with a manager, the client was refused first and only after insisting was transferred to another person, same lack of professionalism and willingness to help.

By the third person in command line, the story become exhausted and no acceptable resolution offered. None of all these 3 company representatives gave all, complete, accurate and useful information at the time of the conversation. A next call placed by the customer 24 hours later revealed the latter part of the information not mentioned yesterday. The company did not even tried to collaborate in a professional manner. A total refuse was all they could do.

Customer service representative transfered the customer to an answering machine after failing for the second time in a row to collaborate and offer something to the unfair treated customer.

Va
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Comments

  • Sh
      4th of Mar, 2009

    I have been with Melaleuca for 3 years now, and have never known them to refuse a customer request unless it the customer was being unreasonable and/or requesting something that would have caused a policy violation if granted. Melaleuca is pro-customer and pro-business builder, but it will never compromise on principles. Some customer requests can not be granted; all companies have that discretion.

    Most call centre staff would not refer a customer directly to a Manager, but rather the next in command in the hierarchy, like a team lead or supervisor.

    If you could be more specific as to the nature of your complaint or problem, perhaps we could be able to judge if the company was unfair or not.

    +1 Votes
  • Ma
      13th of Aug, 2009

    I have a hard time believing this because in many years with melaleuca I have never so much as ran into a person in a bad mood there, let alone someone unwilling to help.

    Theres clearly a lot more to this story than meets the eye.

    +2 Votes
  • Ha
      7th of Sep, 2009

    I have been a customer for over 5 years and have called the company on a few occasions with a complaint about a product, generally the packaging or something spilling while shipped. The customer service representatives have ALWAY bent over backwards to make a mends or find an amicable solution. They in my opinion have always been way more generous that I expected or required. Customer service with Melaleuca is top notch, always above and beyond.

    +2 Votes
  • Ne
      11th of Jan, 2010

    I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

    +2 Votes
  • Bi
      15th of Mar, 2010

    Customer care with Melaleuca is one of the reasons I have been a happy customer for 6years. They are always happy and helpful. I have never had a bad experience with them.
    www.bizness4you.com

    +2 Votes
  • Ke
      9th of Apr, 2010

    This is copied!!! Different headline but same complaint...how stupid!!!

    +1 Votes
  • Tr
      8th of Jul, 2010

    Kelk, I agree... I actually had a gal tell me privately that she went to boards like this and posted anti-melaleuca stories because she was mad at her boyfriend who was doing well with it.

    It's sad that people make up stuff like this.

    +1 Votes

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