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Maybank Group / Malayan Banking
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1.8 108 Reviews

Maybank Group / Malayan Banking Complaints Summary

23 Resolved
85 Unresolved
Our verdict: When using services from Maybank Group / Malayan Banking with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Maybank Group / Malayan Banking reviews & complaints 108

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Newest Maybank Group / Malayan Banking reviews & complaints

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12:25 pm EST
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Maybank Group / Malayan Banking services

Tried to buy banker's cheque for maxis ipo applications (Under maxis existing customer allocation - using blue form). Been to 4 maybank branches in pj (Jln 222, sea park, yong shook lin & pj main). All replied that the forms to purchase banker's cheque for ipo ran out stock! Claimed that for share ipo application, using a 'special' form, is out of stock.

So friend, pls get the message here.

"it is not the bank officers cannot do banker's cheque for you, but their problem is the bloody form is out-of-stock. So no form, no banker's cheque".

Getting completely fed-up, so I finally decided to withdraw cash from maybank, walk opposite to cimb. Immediately got the form (Just the standard form, fill it up, wait for my turn, give the cashier the cash, and got the banker's cheque in 10 mins.

Maybank services are really getting very lousy. I m now thinking of opening another accounts with other banks and park my $$$ there. I dun really need maybank!

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some2body
, MY
Sep 22, 2010 8:30 pm EDT

i want to complaint about the e-statement which they seldom update since it already Sept 2010.

Hope maybank can look at it and take prompt action in this issue.

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5:04 am EDT
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Maybank Group / Malayan Banking kawanku phone banking

I've come here to complain about maybank's customer service and their ivr system. I have tried contacting them via the online customer service page, but, every time I press submit, i'm taken to a blank page. We've never had a response to our messages so i'm pretty sure they are not getting through. Ringing them is very frustrating as they have a hard time understanding australian english and i'm having an equally hard time understanding malaysian english.

The problem we are having is with calling kawanku phone banking from overseas. Here is the message i'm trying to convey to them:

"this email is for your technical department:

Calling from overseas, we are still experiencing no end of problems trying to get a tac via kawanku phone banking. The problem is that, most of the time, the ivr system does not respond to the digits dialled. We keep getting the message "i'm sorry, I did not get any response".

Then, after trying a number of times and wasting money in call costs, all of a sudden it will work as expected. I have tried a number of different phones and different dtmf methods (Rfc2833, info, avt, auto) to find one that works reliably, but to no avail.

Would you please ask your engineers to have a look at which dtmf methods the ivr responds to and maybe make a wider selection available so that the ivr will respond to more phones. The most common is rfc2833 so they should make sure it works with that. A lot of people call via voip these days, especially from overseas, to save money. It would be nice if the ivr worked reliably with a number of codecs, the most common ones being g711a, g711u and g729.

Although the system may work well from within malaysia, please ask them to also consider their overseas customers.

Thank you for your help. "

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3:53 am EDT
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Maybank Group / Malayan Banking services

Dear sir / madam,

Insurance policy number : ba60100077623.
Company : mayban life assurance berhad.

I was having the insurance policy since 14/03/2008. Every month the payment for this insurance will be deduct from my saving acc, acc num : [protected]. After few months, if I not mistaken in october or november, I received a reminder letter that stated my acc is insufficient amount. I went personally to desa sri hartamas maybank branch and spoken to miss shamini and inform that the current saving acc num : [protected] is no more in use. I gave miss shamini my new acc num : [protected] and inform that make sure for the next payment onwards to deduct from the new acc which I stated above. After few months, if I not mistaken in january or february, I received another letter stated my acc was not insufficient amount, in that my insurance was no more active. I went back to meet miss shamini, miss shamini told me that she alredy send the document but the company didn’t process the document due to lankness in their side, because of that in order to activate back the insurance policy they request me to pay the 3 month pending money. I call to the cust care depart and spoken to so many people and I have tell them the issued, I also to them maybe I can’t pay the 3 months money in 1 payment but I cant pay extra rm 100.00 for 3 months. They refuse the suggestions and instruct me to pay 1 payment in order to active back the insurance.
In this case I was so upset with the service, I alredy told them mistake is not done in my side… in this case I have told them to pay back whatever amount which I pay before this (the answer they given to me, well get back to me once the management approved). I hv already waited 4 months, no answer from them.

Thanasekaran. K

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cwkj
, US
Mar 21, 2016 8:34 pm EDT

pls aware of MAYBANK INSURANCE ETIQA TAKAFUL..
I hv apply debit card for online banking at aeon, bukit tinggi, klang branch. so it came together with ETIQA INSURANCE..they jz deducted the money without my permission. I asked for cancellation.
now the biggest problem is they deducted for 4months.but they refund me only 1 and half months.so guys, pls be aware.for my case only a little amount plus I am a student.student also they wanted to cheat pls be aware.
maybank is the worst service ever.

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hafsah kassim
, MY
Jun 14, 2011 1:37 am EDT
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assalamualaikum... Saya seorang kakitangan kerajaan yang gaji pun tak besar... Baru- baru ni, semasa membuat semakan penyata gaji, saya mendapati gaji saya telah dipotong sebanyak RM 139.98 setiap bulan untuk membiayai insurans ETIQA (MNI) dan ini telahpun berlaku selama beberapa bulan. saya sangat terkejut kerana saya tidak pernah melanggan insurans dari pihak ETIQA. saya tidak pernah mengisi mana -mana borang atau menerima sebarang surat dari mereka. Bagaimana pula saya boleh jadi pelanggan mereka? jumlah wang yang telah diambil oleh pihak ETIQA pula bukannya sedikit.
oleh itu, saya ke pejabat ETIQA di Kuching untuk meminta penjelasan mengenai perkara itu. saya sangat terkejut kerana mereka menunjukkan borang yang yang telah siap diisi dengan butiran peribadi saya dan telah ditandatangani. alamat yang digunakan cuma alamat kolej saya dan tandatangan itu memang langsung tidak serupa dengan tandatangan saya. Nama ejen yang tertera iaitu STEPHEN N CHARLES pula langsung saya tidak pernah kenal .kakitangan ETIQA memberitahu saya akaun ETIQA atas nama saya telahpun dibuka sejak beberapa bulan yang lalu. saya merasakan ejen ETIQA tersebut telah mencuri maklumat peribadi saya dan memalsukan tandatangan saya. setelah menjelaskan bahawa saya tidak pernah melanggan sebarang insuran.
tidak berpuas hati dengan tindakan kakitangan tersebut, saya melaporkan perkara ini kepada polis untuk siasatan lanjut. setelah menceritakan kepada kawan-kawan, barulah saya tahu ramai lagi kakitangan yang menerima nasib yang sama. mereka telah awal membuat tuntutan tetapi masih tidak pernah menerima wang ganti rugi. malah, ada di kalangan staf senior yang langsung tidak mendapat walau satu sen pun ganti rugi. ada yang bernasib baik pun, cuma mendapat bayaran untuk dua bulan pertama sahaja. kenapa begini? siapa yang bersalah? mangsa atau ejen ETIQA yang penipu tu? terdesak sangat ke sampai terpaksa menipu? atau memang dah terbiasa menipu?
hari demi hari, saya semakin risau kerana jumlah wang yang telahpun diambil bukannya sedikit dan saya mahukan kesemua wang tersebut kembali walau dengan cara apa sekalipun. saya yang berpenat lelah bekerja siang malam untuk mendapatkan wang... bukannya dengan menipu orang lain. walaupun gaji tak besar, saya bersyukur sebab ianya wang yang halal.. harap pihak ETIQA boleh hubungi saya, ...
Hafsah_kassim @yahoo .com

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jamros
, MY
Jul 23, 2010 11:49 am EDT
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Hi, my husband has accidental insurance in which the bank deducting rm37.00 monthly on his atm account. I just want to ask if that insurance can cover my husbands operation due to his illnes? thank you.

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wan mohd aiman bin wan kadir
, MY
Jan 03, 2010 11:19 am EST

Selamat sejahtera kpd warga maybank. Untuk pgetahuan pihak maybank, saya telah tertipu dengan pembukaan akaun maybank saya. Selepas akaun maybank dibuka, duit saya dipotong rm19.00 tiap-tiap bulan.selepas 3kali potongan iaitu selama 3 bulan, saya ke maybank kota bharu untuk kemukakan masalah ini. Pihak maybank berkata saya telah menyertai insuran ‘etiqa’ padahal saya tidak tahu menahu akan hal itu. Pihak maybank berkata bahawa saya telah memasuki insuran ini sejak akaun saya dibuka, dan mereka berkata itu adalah perkara biasa apabila membuka akaun baru di maybank, padahal kawan-kawan saya takde plak macam tu, jadi saya ingin batalkan polisi insuran tersebut dan pihak maybank suruh mengisi boring pembatalan dan fakskan ke kuala lumpur dan berkata polisi telah dibatalkan.
Setelah beberapa bulan saya mendapati bahawa duit saya masih lagi dipotong, saya ke maybank kota bharu semula untuk bertanya, tetapi mereka menjawab saya tak pernah batalkan polisi insuran tersebut, dan mungkin ada masalah di maybank kuala lumpur memandangkan kota bharu adalah bank cawangan sahaja, padahal saya telah membatalkanya beberapa bulan dulu, dan saya juga tidak boleh mengambil kembali duit insuran yang telah dipotong oleh insuran etiqa kerana mereka berkata itu adalah duit HANGUS! Tetapi dari aduan yang saya baca dari laman web, pihak maybank akan membayar balik duit tersebut, , , , mane satu yg betul ni? Selepas itu saya ingin membatalkan poplisi insuran sekali lagi tetapi tetapi mereka tidak membenarkannya kerana saya akan rugi jikalau saya cedera, jesteru itu saya bertanya adakah saya dapat bayaran pampasan sekiranya saya ingin membuat tuntutan diatas kecederaan yang saya alami kerana polisi insuran saya masih aktif. Mereka berkata YA dapat! Saya menyatakan saya cedera sudah capai 5bulan, adakah saya masih boleh membuat tuntutan insuran? Mereka kata ya! Kamu dapat!asalkan tak lebih dari SETAHUN!
Setelah saya siapkan semua dokumen yang dikehendaki, saya fakskan ke maybank kuala lumpur sendiri supaya saya tidak lagi ditipu oleh pihak maybank kota bharu. Selepas menfakskan kesemua dokumen yang diperlukan untuk membuat tuntutan, pihak maybank kuala lumpur berkata saya sudah tidak dapat membuat tuntutan insuran kerana SUDAH MELEBIHI 2 BULAN, , , , , , MANE SATU YANG BETUL NI? Saya cukup-cukup buntu dengan permainan pihak maybank ni! Sampai sekarang duit saya masih lagi dipotong.
Dengan bantuan orang ramai, saya sudah tahu akan permainan pihak maybank ni. Saya akan bawa perkara ini ke tengah sekiranya tiada tindakan yang diambil dan akan cuba sebanyak mungkin jalan lain sehingga ke penyelesaian,
Hubungi saya di = hamlethamlaa@yahoo.com / [protected]

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1:54 am EDT
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Maybank Group / Malayan Banking customer service

There's a day that I went to the maybank with my mother. We want to open new account for men my mother. But the problem is they don't use book account anymore, they are starting to use card for all installment. The problem is young people know how to use card service but unfortunately for older people, they seem don't quite understand how to use it and always faces the problems of forgetting their own password. For example, when I in the maybank, there is an old lady complaint that she has forget her password even though she has change her password after facing the same problems a week before that in my opinion, I still prefer using the book account cause I can know the balance of my saving, the transfer out money that I have made and so on. Beside that, I don't have internet at my house which make is difficult to check my account through the online website service and I think they are many people facing the same situation like me. What I want to say is they should not have stop using the book account service instead of using the card alone, they should provide it together in order to satisfied the needs of their customer.

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Mr Yazid
Seremban, MY
Mar 20, 2023 6:23 pm EDT
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Hi Maybank, why current online verification transfer by MAE is such hanging all the times?I may count that almost 20 attempt within a month which this system always pending or lagg! I couldnt proceed any kind of payment! This method very useless! Please do something to avoid things happen in future...very embarassing one! Dont burden your clients!

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Queenie Chan
, SG
Jul 30, 2013 8:28 am EDT

nobody answer the phone call.i already call more than 10times. really bad service

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Lee Qing Siang
, MY
Sep 11, 2009 2:00 am EDT

ok..another things..i wan to ask about..could that staff can online to do their things in working times? i mean Connie Chung (Medan Raya, Bintulu Branch) is online during working times..Ex: sign in in facebook and msn..
How she can be concentrate in office at the same time she do her own job when online? i hope this poor service wont appear again in Maybank, Bintulu..Thanks...

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Lee Qing Siang
, MY
Sep 11, 2009 1:52 am EDT

i am very very angry! why got a such staff like that?!
the location in BINTULU, Medan Raya..Sarawak's branch..
The staff name is Connie Chung..a chinese girl..
why she can divulge any information or materials relating to personal privacy..i mean she divulge my account privacy to my friends..such a staff who is dont have any Work ethic!
i hope Maybank can resolve the problem soon..thanks..

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9:11 pm EDT
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Maybank Group / Malayan Banking failure to get policy

Ref: a00019262

Dear sir,
Failure to get policy

I paid cash for a home insurance—etiqua home insurance on 4/5/09 to a issuing bank— maybank, jln. Sulaiman, muar, johor, w. M'sia. Till today I ave not received my policy yet. I would very grateful if you could look into this predicament. Although I have email to the bank concerned earlier, I haven't receive any decent reply. If it is possible, I would like to discontinue insuring with that sloppy company. Can I get back the premium that i've paid?

I look forward to a favourable reply from you.
Thank you.

Regards,
[protected]@yahoo.Co. Uk
[protected])

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11:49 am EDT
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Maybank Group / Malayan Banking poor customer service

i was call maybank customer service to reg my mobile number to get tac. so i call 03 [protected] (15/5/2009 11.22 pm) and the person who ans is shal, nina and ram three of thm keep on transfer my line among thm and at the endd they cancel my call without giv me a good ans. i was waiting for 15 min. its show the service out and make me tens up. plz try to improve. and teach ur staff how to handle.

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yusof bin ismail
, MY
Jun 18, 2011 4:49 am EDT

Because they didn train their staff properly and choosing the wrong person to be their staff (who have really bad attitude and do not wish to learn and just solve problem not seriously.)

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Publicopinion
, US
May 07, 2011 9:18 am EDT

Maybank is too proud. They thought that as a major bank in malaysia people have to come to them. If people choose to bring them down will only take one working day. Public Bank recommended . Good bank and very profesional. Maybank like standard equals to ah seng sell fish in market.

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ferozkumar
, MY
Feb 08, 2010 3:11 am EST

This letter is to complain about service I recently received from MAYBANK customer service in pahang TRIANG BRANCH

I went to MAYBANK on 08/02/2010 to find out how to deal with a problem I’ve had with MAYBANK CREDIT CARD. I had to explain my problem to him who is worked at counter eight(8) thats day, several times because he did not seem to be listening and therefore asked me to go to other counter to solve my problem and i do so. then i met the other staff to solve my problem and she was even worst than others and i notice that women working like "slumber snail in the hell" . I was quite frustrated . is this your customer service.

I expected a much higher level of service from your company, and I am quite disappointed of your pathetic staff. Because I do not want to spend any more time on this problem, I will be informing my friends and family about this experience.

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tengteng
, MY
Nov 02, 2009 9:25 am EST

diorang neh mmg bdoh pon...cam sial service..

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7:54 am EST
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Maybank Group / Malayan Banking customer service gave wrong info!!!

I have been a loyal customer of maybank as specially the credit card service.
I'm very unhappy with the service rendered to me today (14th january 2009) , after so many years of good service to me.
I call the credit card line, 1300-xxx with regards to an inquiry at about 1.30pm-2.00pm. The person who answered my call told me her name was rohaizmah (Not too sure about the spelling). I called because I had an inquiry regarding maybank ezypay. The dialog is as below:

Me::hi, mr wong here. I will be doing a transaction later amounting to rmxxxxx, but it’s not from your merchant offering ezypayment. I’m not too sure if ezypayment offered by maybank cc works for me in this case?
Rohaizmah::yes, you can charge the full amount and we will do an ezypayment of 6 months interest free for you.
Me::the merchant is not listed ya, but am I applicable to the 6 months interest free ezypay?
Rohaizmah::yes, all you need is to call us again after charging the amount. Best is to call tomorrow as thetransaction will be recorded in our systems then.
Me::ok then. Thanks. Will call you again after I have done the transaction.

Again at about 7.00pm, I called the 1300-xxx line again. This time halim (Cant really remember) answered. I told him that what I wanted to do, since the lady earlier told me it can be done. He coldly replied it cant be done, even though I explained to him a few times with regards to my earlier conversation with the lady. He wasn't any help either.

I felt so angry as I was provided with wrong information and have committed to a large amount money due to this error by their customer service personnel. Thinking to pay using my maybank credit card for the transaction even though I was charged 3% by the merchant for bank charges, was due to the information provided to me. If I know this would happen, I would not pay the full amount, just a nominal fee for booking purposes. And I cant even cancel the transaction as the ticket was issued.
Wont you would like to charge to your credit card if after confirming with the customer service of availability of 6 months ezypay?

This mistake is going to cost me dearly, as their customer. I'm very very unhappy with this.

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L Sara
, MY
Mar 09, 2011 8:27 am EST
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This kind of wrong info from customer service also happen to me in few occassions. It seems that different staff got different guide. Furthermore they will not take innitiative to help customer find solution or solve customer problem even though customer is misguide by other staff. I wonder if their training centre in Bangi is providing them is sufficient training and knowledge.

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giang89
, MY
Mar 08, 2011 7:29 am EST

Hi, I am a student from HELP University College and currently doing my graduation project which researches on "Customer Satisfaction towards Maybank service in KL". Please help me doing survey which NOT requires your private information. Your help is greatly appreciated. Thank you very much!

http://www.surveymonkey.com/s/BRZZDLX

(Would you mind helping me to forward this to your friends also? Thank you very much)

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12:00 am EST
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Maybank Group / Malayan Banking maybank's poor customer service

Out of sudden, my Maybank ATM card got deactivated for no reasons at all, and without prior notice. Thus, I am not able to make any withdrawal at the ATM. This has been happening for 2 days already.

And since I work on weekdays and Maybank does not open on weekends, so I can't make a direct complaint at any of their branches. Therefore, I called their customer service to find out what is happening.

Unfortunately, nobody answered my call. Maybank mentioned that their customer service is 24 hours a day, including of public holidays. But I had called up 4 times. I waited for 5 minutes each for the first two calls, and 10 minutes each for the last two calls before hanging up. That's a total of 30 minutes wasted!

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habiba maruf
karachi, PK
Aug 23, 2021 8:37 am EDT

Maybank service for international people I very bad! Tooooo much bad. I had some urgent work regarding payment and my online app was temporarily blocked due to some reason... and I was out of Malaysia. I've emailed them several times and also called them but they put me on a long hold on calls that's almost 1 or 2 hours then cut my call by operator saying all service providers are busy. Plus, they responded by email after so many days and the reply is just that they are really sorry for the delayed reply and they will get back to me soon...this is happening to me for the last 3 months and still, my problem is not solved... TOOOOOO BAD SERVICE. I will not recommend MAYBANK2U bank to any of my international friends ever.

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Glory Pamela Gabriel
, US
Apr 19, 2020 4:22 am EDT

I need to update my phone banking phone number coz the num I registered is not activate now. I called the customer care and no ans from them for 45minutes I don't know why it takes so long and I disconnected the call with anger

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Amirul Zulkafli
, US
Aug 19, 2019 6:21 am EDT

Servis sangat lambat. Kaunter banyak bukak sikit. Tak cukup staff please hire staf laaa. Ni nak bank in duit sampai ambik masa 2 jam. Servis sgt terukkkk

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elclasico88
, MY
Jun 23, 2019 9:04 pm EDT
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Issue happened June 05 2019 around 8:35pm to 8:40pm at above location
Deposit RM150 rejected one note RM50 end up disallowed RM100 without any transaction receipt
The ATM just hanged bout few seconds auto turn off deposit cover & message thank you without print any receipt
My account name : Amir Syaiful Nain bin A Shukor
Account no : [protected]

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khan938
, US
Nov 13, 2018 1:49 pm EST
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I dint understand that one of the bank employe check people account and give information to other people.i get informtion from outside people that he know about my acount balance.. Name bank employe -Abdul Hasib Sidek bin abdul majid .Now im Worried, there got many cases .pls take action and do find out of this.thnaks

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ooiinboo
, MY
Oct 21, 2018 8:18 am EDT
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I bought via auction a unit of Apartment on 21/3/2011, until now I have yet to receive the deed of assignment despite many reminders. Please help.

Your Ref : MBB/L/1480/01/07
Our Ref HYS/OYH/PCC/AUC/751/11

Apartment C1-4-11 Block C1, Pangsapuri Camelia Court, Bandar Tasik Puteri, Rawang

Ooi In Boo,
[protected]
Retired ASP.

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#1Helper
, MY
Oct 25, 2018 12:49 am EDT
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Replying to comment of ooiinboo

Dear Mr. Ooi, please call +[protected] for Maybank to assist and help you to resolve your case.

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Marimuthu krishnan
, MY
Oct 14, 2018 10:01 pm EDT

Icash deposit machine I banking wrong account number.. please help how get back money

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#1Helper
, MY
Oct 17, 2018 7:55 pm EDT
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Please call +[protected] or report to the branch

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potato.
, US
Oct 09, 2018 4:04 am EDT

The bad attitude ever! Called treasury to buy currency, the way the staff talking is very very rude and impatient, after done booking the staff just hang up the phone without saying thank you. And just want to high light this is not the first time as a customer being treated a very bad and rude attitude, but every time called this department also the same bad and rude attitude, especially the female staff.

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queen de
, US
Oct 01, 2018 9:15 pm EDT

I am complaining against maybank customer care/service at 28th floor menara maybank. this so called customer care dont event know how to settle matter or help customer. they just sit there... shaking leg.. doing nothing... I have a case on feb 2013 my account blocked and until today oct 2018 nothing have been done. every month I visited them for any development inquiries nothing happen so far... if they cant handle the matter why hired this kind of staff please upgrade and get an educated person... wasting customers time think we have nothing else to do... come to see their [censored] face...

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razak85
, MY
Sep 10, 2018 8:28 pm EDT
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saya telah menjual rumah dan pembeli telah membuat pinjaman dari maybank. Masalahnya skrg semua dokumen dah submit, loan pun lepas, geran tukar nama pun dah bagi kat maybank. tapi kenapa balance dari pinjaman tak dapat lagi?sedangkan lawyer saya dah bagi bagi dokumen yg lengkap pd 11/9/17. pegawai maybank cakap ambik masa 5-7 hari boleh settle.

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Maybank Group / Malayan Banking contacts

Phone numbers

1300 886 688 1800 629 2265 More phone numbers

Website

www.maybank.com

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