unethical business
Purchased a mattress at Mattress 1 one at 2606 College RD Ocala. Ordered a plush bed. They delivered a super firm one, because thats all they had in stock. I called Cora and complained. Two weeks later and 23 phone calls I went to the store and picked out a replacement mattress, firm, and took a picture this time. I financed the bed, and for 6 weeks I paid...
Read full review of Mattress1.comMattress problem
Maria Elena Martinez
3320 SW 2nd St.
[protected]
Order Number: US2734143
Mattress was purchased on March 18, 2014. It has not been a year and the mattress is sinking on one side. It is very uncomfortable and it is hurting my back. I have enclosed pictures so that you can see the problem. I added my number and would like a call back to see what could be done.
Thank you.
Illegal business practices
Mattress1One Firm Bed but Saggy Ethics On 30 May 2014, we purchased an adjustable queen bed from Mattress1One at 4232 S. Tamiami at the price. The salesperson was polite and helpful; he even called the store manager to confirm that, even as a floor model, we would receive a refund if the bed was damaged during transit/installation. Delivery wa...
Read full review of Mattress1.com and 1 commentIs Mattress1.com legit?
Mattress1.com earns 68% level of Trustworthiness
Good Credibility Notice: Mattress1.com rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for Mattress1.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mattress1.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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- Mattress1.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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- We conducted a search on social media and found several negative reviews related to Mattress1.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Poor Quality
Purchased mattress and within 2 days of ownership, the bed started to make noise Rotated mattress, check box spring and found that box spring was the issue. Called the store and spoke to a very rude sales associate, Mike. He mentioned that I received a deal at $1, 800 for a king size mattress and that they do not honor any Veterans Discounts. Informed him...
Read full review of Mattress1.comRefund
On May 14th I bought a mattress, which was to be delivered on the 18th-after waiting a full day, I called and was told they 'forgot' it at the warehouse, and would deliver first thing the next day. After waiting another frustrating day with no delivery, I called at 6pm and cancelled the order-#14377, and said I would be in on Monday the 21st for my refund...
Read full review of Mattress1.com and 5 commentsEmployee Scamming!
My boyfriend was currently laid off from mattress1one for a lack of funds to pay all the managers they hired. When a company just starts out, they should be smart enough not to open 10 stores when they have huge competitors like Mattress Giant. Anyways, besides the lack of any sort of brain from this company's creators, their employee policies are ridiculous. First of all, they just hand company information and such out to managers on the first day. Keys, anything. They don't even know these people! As well, they put managers in a different store everyday. No wonder they can't establish a prominent customer base when a customer sees a different person every day of the week. Then, to make matters worse, one person is in the store from 10-9 everyday. It has been over a month now since my boyfriend has been laid off and no paycheck has been received. I hope one of the Salem brothers sees this and gets their ### together because I'm currently in the process of hiring and attorney to see this through, and you will be charged with the time it took to compensate and the attorney fees. My suggestion? PAY YOUR EMPLOYEES WHAT YOU OWE THEM. If you can't even do that, why would anyone trust you to buy something from you?
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked at the Ft. Lauderdale location from July to November. By all means this company is the worst ever! This lady is correct, they hand keys to anybody and they come and go never changing the locks. One of these brothers confronted me of 2 missing deposits wich i for sure made and he pointed the finger at me. The cash system was developed by a complete idiot. Everynight i would do my spreadsheets and deposit the cash into a little envelope safe. After the incident with the money i requested the locks to be changed and for there to be an account i can deposit into so i could save the receipts as proof. He did neither and started taking money from my checks $250, $200, and $450. With my obvious reason for ditaste i quit and now the idiot is threatening to press charges on me for money i never took. I was month to month the #1 salesperson in the company and this is how i was treated...just like their customers i was ripped off! They take merchandise from the floor to fulfil orders where customer is expecting new. They charge customers 20% re-stock fee's on merchandise never in stock. Everything about Mattress1one is shady and horrible.
sagging mattress
Customer Order #100645
I purchased a firm mattress and box springs set in Dec 2009 for our guest room. The wasn't used until late January for about 2 weeks. During that time the mattress began to sag. I contacted the store and completed Mattress 1 One special request form on Feb. 15th At that time I was told I would be contacted by the corporate office to schedule an inspection. I never received a call so was told to call "Betty" at [protected]. After a few days and no call I called again. Betty was in a meeting so I spoke to Matt explaining my request. He said he could not find the fax request from the Davenport store and asked for another one to be sent. I returned to the store and spoke with Miguel the sales associate. Several days passed and still no call so I returned to the Davenport store and Miguel informed me it was out of his hands and he could do nothing for me. No one will provide us with any corporate phone #'s or any customer service #'s.
I can be contact at [protected] and my email address is [protected]@msn.com. Please help if you can.
Thank you in advance.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Mattress1.com complaint handling
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Mattress1.com contacts
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Mattress1.com phone numbers+1 (407) 240-3061+1 (407) 240-3061Click up if you have successfully reached Mattress1.com by calling +1 (407) 240-3061 phone number 0 0 users reported that they have successfully reached Mattress1.com by calling +1 (407) 240-3061 phone number Click up if you have UNsuccessfully reached Mattress1.com by calling +1 (407) 240-3061 phone number 0 0 users reported that they have UNsuccessfully reached Mattress1.com by calling +1 (407) 240-3061 phone number
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Mattress1.com emailscustserv@mattress1.com100%Confidence score: 100%Supportavenues@mattress1.com64%Confidence score: 64%oakleaf@mattress1.com63%Confidence score: 63%ecolonial@mattress1.com63%Confidence score: 63%clermonthooks@mattress1.com63%Confidence score: 63%info@mattress1.com63%Confidence score: 63%supporttamiami@mattress1.com62%Confidence score: 62%altsquare@mattress1.com61%Confidence score: 61%
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Mattress1.com headquarters35799 Industrial Road, Livonia, Michigan, 48150, United States
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Looks like it's your bed frame or your box spring, not your mattress. Take a look underneath.