Massimo Dutti / Poor service in Regent Street store-Menswear Dept

Regent Street, London England Greater London, United Kingdom

I have always been happy with the service in the Kings Road branch but the Regent street experience was little better than Tesco. I was approached by somebody resembling a security guard with earphones on!!! He spoke to somebody else about my enquiry, that somebody didn't appear. The security guy ended up in conversation with a female assistant who hadn't noticed me the 20 minutes I ahd been there, more interested in talking to this guy about some twaddle. I then asked for the Manager who was busy on his lunch break. This whole genre of so called customer care is non-existent in this branch and heads should roll!

Jan 13, 2016

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