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Mashreq Bank
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1.2 332 Reviews

Mashreq Bank Complaints Summary

15 Resolved
317 Unresolved
Our verdict: If considering services from Mashreq Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mashreq Bank reviews & complaints 332

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Newest Mashreq Bank reviews & complaints

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Z
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mashreq Bank mashreq millionaire

Dear Concerned Authority

I (Zubia Nauman holder of account with Mashreq, Mashreq Millionaries and Smart Saver Card), received a call today eve from lady named Reham from the Burjuman Branch, she called to tell me that again Mashreq can't encash my won Mashreq Millionaire certificate as the bank needs to do KYC. For which I asked her that how many times does Mashreq needs to conduct KYC in a year, and she tells me that this is not the way to talk to her as she is the assistant manager and she is being courteous enough to call me to facilitate the encashment. She goes that she can complain against me, for which I asked her, that what's her name and told her that I too have the right to write for her behaviour and way to threaten me with her rank in office. She then goes oh, the KYC was last updated in July 2018, which showed that despite her being the assistant manager she didn't do her homework and then she goes that actually the millionaire has not been linked to my account, for which I was really upset as on the 11th of September I personally visited the MoE branch and sat down with customer service manager, and asked him to check for the series from which my certificate was won and also to check if all the certificates are on the same link, for which he told me that all the certificates are linked. The lady then goes, if I wanted to encash the certificate then I will have to come down to Burjuman Branch and do the process again to link up.

I am requesting for an apology from her side as she should have done ample enough homework before buzzing me and shooting off with such an attitude that I need to do KYC again and then further if she was assistant manager or who so ever I wasn't speaking to an individual I was talking to Mashreq which is the keeper and manager of my funds and account, if the system is lapsed and not able to link the things in one attempt, without respecting of the customers time then bank definitely owes an apology too as it's sensitive to leave my money in such hands. There can be any discrepancy which can be a failure on the part.

Kindly look into the matter as soon as possible.

Zubia Nauman
Phone no. [protected]

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amjad khan nazeer
, US
Sep 12, 2019 1:21 am EDT

i have Visited Dubai to update my New passport and contact Details.
for future communication . they guy in knife branch he gave me customer number he said check yourself no need to update your contact, I told him I was transfer to kuwait almost 10 years again. I have no idea how to follow up
he says just check on line through customer number . its seems they are not showing Any interested in Customer
its Said such big Name Service very Poor. I was waiting Also Almost 30 minutes they are busy with one customer
I Believe its should not take so much time. No Need Discuss story With Customer they should DEVLOP skill
How to Convey Logic reply to customer and make understanding in Short time. let see how seriously the concern about Customer Service .

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1:24 am EDT
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Mashreq Bank no response of agent and it's hard to call the customer service line

I have been trying to call the customer service but the options are not getting me to the right direction.

I had my salary transferred to Mashreq sometime July. For that, my previous bank (NBF) issued a clearance letter which is needed to be picked up by the agent I was communicating with. His name is Sulfikar. I was trying to call him but he isn't picking up calls. I sent him multiple whatsapp messages but to no avail.

I am just wondering if this is the kind of after sales service you're providing. When he is following up for my requirements he was very insistent and now that it is done, he is no where to be contacted.

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1:49 am EDT

Mashreq Bank issue of clearance letter

Dear Sir

This is to bring to ur kind notice that Fab bank submitted the DD
for outstanding amount on 09.09.2018 for the liability letter received
from u. As per the liability letter u r supposed to give the clearance letter
in two working days.
But I did not yet get the clearance letter. Kindly give the clearance letter
at earliest. Fab bank representative daily going to the bank for collecting
but the mashreq bank is delaying in giving clearance letter. I do not know why
Kindly give the clearance letter at earliest.

Further to approach to customer care centre from mobil is very difficult. The software
installed is very lengthy and waste of time and waste of money. In other banks
custemor care centre representative is available at earliest when phoned.
Kindly change ur software of customer care centre.

Regards

Mallikarjun Rotty
Credit card No. [protected]
Fujairah Cement Industries
Dibba U.A.E.

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5:21 am EDT
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Mashreq Bank call center and promotional emails

After countless calls to Masheq Bank call center, I have reached a very rude call center agent so gave a wrong email where I should send him for him to evaluate the validity of the complain. I was calling for the wrong promotional emails sent by the bank. I was emailed an offer with broccoli pizza where I can get 25% off with Mashreq cards and it was not accepted by them.

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3:04 am EDT

Mashreq Bank credit card ending 3866; total o/s debited to my current account without any notification

Latest Complaint Ref. No. 001CRAC182380503 dated Aug 27, 2018
I have made several complaints before from July 2018 onwards.
Total O/S of my credit card was debited w/o my knowledge to my current account.
There was an ongoing discussion on my CC O/S that was utilized when Mashreq was supposed to close my card, due to consolidation. However, when I realized that, I called to inform them and requested them to give me a payment plan or installments to pay off the amount. The C/S confirmed to look into that and come back to me. A couple of days later, they just debited the total amount to my current account w/o any notice and I had to run pillar to post to even understand as to why they would do such a thing. I agreed to pay off the amount, but with a payment plan, but to no heed. I made numerous calls, several emails and also went and tried to meet with the collection department, but never got any response!
I even explained to several C/S agents that called me for payments; whom I explained that the card is blocked and how can I make a payment when they are asking me to pay off the whole amount. They confirmed that they will get a payment plan in place, but then I get no response for week. When I call back, I have to go thru the same ordeal with another C/S agent, who promises the same with the same outcome.
Anyways, long story short, they have done nothing but just debited my current account; which has an EMI for a loan with them, which means I have no money for my day to to day living, as well as Electricity, Telephone bills, etc.
This definitely is not Mashreq's ways of dealing with customers! but then again, I have no help whatsoever to get this resolved.
I have made several request to the Collection department; addressing it to Mr. Ramy Mahfouz. I have not received any call back!

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1:04 am EDT

Mashreq Bank mashreq smart saver credit card

I am holding mashreq smart saver credit card no. [protected]. My name is Milan Lakhani. I have complained many times on mashreq telephone customer service regarding reversal of pay protect insurance premium charged. However, they are refusing to reverse the same as according to them, I have agreed for the same at the time of credit card application. I requested for copy of the application before 4 working days, which I have not received yet.

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Cggloria1988!
, AE
Jan 29, 2019 3:04 am EST
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I have exactly the same senario with you. I was not informed at all with this service and i have being spending a lot the past two years, this month when i see 242 AED was charged that was the time i knew about it! They are not using professional way to do their business.

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sujeesh pothera
, US
Sep 23, 2018 7:46 am EDT

They always play same drama. When they replaced me new credit card they activated the protection feature. When i asked them explanation they are saying as per your request only i accepted. When i asked them about this, they says by call you requested. I told them then i am mad of what to complain you on this? They says they cannot reverse charges if you want we can deactivate the charges for ongoing months. This is how they looting our money.

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J
6:55 am EDT

Mashreq Bank complain

Dear Sir/Madam,

I have account with Mashreq bank. On 2nd of Sep 2018 I transfer AED 2500 from my mashreq bank account to my indian bank account. I got message on my registered that your quickremit for india is succussfully prcessed. but still AED 2500 not credited to my indian account.

Please do the needful urgent.

Regards
Mohammad jawed Akhter
[protected]
[protected]@gmail.com

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Akhila Mohammad
, US
Jan 24, 2019 1:32 am EST

I am newly open a marsheq neo card by mobile application. i received debit card and cheque book. i already activated pin also. when i m going to deposit amount in machine it will return the amount. i m asked in sahara centre branch also. they told we are not responsible for marsheq neo card open by mobile application. i called several times customer care nos but nobody response. who will i contct regarding this issue. nobody responsible. please contact [protected].
thanks & regards...

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A
10:14 am EDT

Mashreq Bank credit card late payment fee of 230 aed!

Dear Sir/Madam

I was out of the UAE this summer for vacation and I missed a payment for the first time on my Mashreq Master Card, I only had to pay 288.56 AED and I was charged 230 AED late payment fee plus 12.27 AED interest.

I think this is totally unfair and I never had such an experience with any bank in UAE or in Canada where I used to live. I was also not aware of this late payment fee, other banks in UAE don't charge such fee.

I contacted them and unfortunately they only agreed to return 50% of it so far,

Please help

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1:08 pm EDT
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Mashreq Bank advance overpayment

last 22 August 2018 I have made AED 585 as a payment for the month of august and a payment for the month of august again in 29th august AED 580 I made a payment in advance for the month of September. but unfortunately my second payment(August 29 th ]didn't go as September. As I checked from the branch they said it was credited as August and again i have to pay for September. I have tried to call your hotline but it goes to answering service .please make arrange me to credit my 29th August payment as September payment. kindly contact me my mobile number +[protected] for my cared details .
Thank you,
Achintha.

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2:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mashreq Bank unauthorized credit card charges; lame customer service

Dear Mashreq Bank,

This is my second complaint made regarding the same issue, We have lose hope and starting to think to transfer our accounts to other bank companies since you are disregarding everything we complained about your service. We contacted Mr. Vimal Viswanath since he is the bank representative who was in charge in opening our accounts, but we think he is disregarding the complaints of every staffs here in our hospital. We think he is taking us for granted and many of us would like to make a complaint against him.
On 09/08/18, I informed Mr. Vimal what happened when I tried to send money to other bank accounts internationally, I tried to send money twice via mobile transaction since your application snapp always lagged everytime I send money, in the end it always unsuccessful transaction, later on I found out that the bank deducted the amount I was trying to send plus so many charges. I asked Mr. Vimal regarding this why the bank charges me for an unsuccessful transaction and he replied he will take care of it after 2 days. Until now he doesn't give me any updates.
Second, Mr. Vimal didn't inform us regarding the annual fee of the credit card he gave us. He didn't inform us neither regarding the benefits of this card. The only instructions he gave is to activate the cards without telling us there is an annual fee will be deducted. Now, since Mashreq deducted us already for the annual fees, we asked him to activate and give us the credit limits to our cards, he asked us to secure a salary certificate first, we secured it already the time he asked the requirement from us, but until now, no replies, no updates and everytime we call him he is busy to have a conversation with us. It's been 3 months since we activated our credit cards and paid for the annual fee for it but until now we can not enjoy the benefits of this credit card. I also would like you to know that we visited the Mashreq bank Dubai Mall branch and learned the the Platinum Elite credit card can be waived/ free for the 1st year. We complained this issue to the staff in there and said only Mr. Vimal can fix the issues. This is the first time I opened an account here in Dubai, UAE and you have given me a bad impression. I can not recommend your company to my other colleagues since you are causing me lots of trouble.
I am looking forward for your response about this matter.
Thank you.

Sincerely,
Jayson Sanchez
Staff Nurse

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Resolved

wrong website but not resolved

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6:10 am EDT
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Mashreq Bank credit card dispute

I have already filled up a credit card dispute form Ref - 1674512-G3L2H3. My wallet and mobile was stolen when i was in Sri Lanka. By the time i could block the card there were transactions made on my card number [protected]. Pin was not asked for in any of the transactions.
No alarm was raised by mashreq credit card team that a card which was not used for almost 1 and a half year is suddenly being used internationally.
My bill has got generated yesterday and i would not be making any payment till this dispute is resolved.
I can produce the FIR copy and any details required to prove this fraudulent transaction. however i would not be making any payment for the bills raised as these transactions are not done by me.

I need a resolution for my complaint on priority.

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2:30 am EDT

Mashreq Bank novo package

I was holding a smart saver mashreq credit card on which I had activated novo package (8 discounted movie tickets). All of sudden the I came to know that from effect 1st july 2018, card holder has to spent 4000 AED each month to avail 8 dicounted tickets which I dont want to go. You had deducted AED 300 in march for issuing 8 discounted tickets in each calender month of 2018. Now all of sudden new condition in between and why is it imposed on existing customer. if you want to apply keep it for new customer or from next activation year for existing customer.

As per my call with Mashreq representative, I can only get 4 discounted novo tickets (half of which was agreed), i believe bank should refund half of my activation charge AED 150.

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7:55 am EDT
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Mashreq Bank credit card

Hi,
I was using a Smart Saver Credit Card from Mashreq Bank since 2013. On April 2017 I lost my job and had to return to India. But I paid my dues without any default since November 2017. From beginning of 2018, I start to send several mails to Mashreq Bank for a full & final settlement amount to settle the outstanding. I received a letter from Mashreq Bank in July 2018 regarding the full and final settlement amount of AED 15, 000 against an outstanding amount of AED 17, 794.44 (Mashreq Bank Settlement Letter Ref # [protected]). I deposited AED 15, 000 as per the settlement letter and now an outstanding statement has been sent to me by Mashreq Bank for an amount of AED 483.06
I send several mails to Mashreq Bank regarding the above and no response was received from them.
Please help me to sort this
Expecting a favorable reply
Best Regards,
Leo John
+[protected]

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7:32 am EDT
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Mashreq Bank deposit not reflected

I intended to deposit 4500 AED on 29-08-18, at around 14:18 pm, to account number [protected] (SOUTHEAST SHIPPING LLC), but i received a confirmation receipt of 3400 AED only. Thus, 1100 AED went through the machine but i did not get a receipt for it.
I made the deposit in the Jumaira Mashreq bank branch cash deposit machine . The ATM ID is SCU2402.
I am an account holder with mashreq bank, account number [protected] (TKD Fashion LLC).
I sought assistance from one of the members of staff, who asked me to make a call to the customer service, and after several attempts i did not manage to speak to an agent.
To resolve this matter, i would like the bank to deposit the amount back to [protected] (SOUTHEAST SHIPPING LLC) account and send us a confirmation receipt through the email address [protected]@tkdlingerie.com and our contact number [protected]
I have attached the receipt i have as well as the image of the cash deposit machine i used.

Looking forward to getting the matter resolved as soon as possible
Thank you
Kind Regards
Jane
TKD Team

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6:01 am EDT

Mashreq Bank unethical penalty fee

I've been using Mashreq credit card for past 4 years without a single delayed or default on a payment. I was in India on holidays for the month of July and August and I forgot to pay my dues of 5000 before the due date. New statement was generated on 18th of August and instead of the penalty on the 5000 they have charged me interest for 29883. They put the interest on amount which isn't even due till September 11. This is completely unethical behaviour. My request for reversal was also turned down saying that it was with the bank policy. Why would I have to pay interest for amount which isn't even due until next month? i've attached my statement for reference and look forward to your support to have this issue resolved.

Thank you very much in advance.

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3:04 am EDT

Mashreq Bank credit card payment (interest on purchases) card no [protected]

My Name is sherzada i have Mashreq Titanium card no [protected] due date was 19th Aug 2018 AED 4, 783.11 i made a payment AED 4500 same date with AED 283.11 short payment. i received new bill today demanding to pay AED 308 as finance charges. Can any one explain on which basis these charges were applied. I will not pay these charges since it doesn't make a sense there might be a staff mistake while calculating or preparing my account statement need revised corrected statement.

Sherzada

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2:17 am EDT

Mashreq Bank eosb

My name is Muhammad Saad Bin Tariq
My Account number is [protected]
I have my EOSB with Mashreq and its still pending i have called several times but no response from Bank first they told me to close my credit card and then they will release my EOSB payment my credit card is closed last week and still my pending dues are not being released.

I am very upset with Mashreq Bank services.

Kindly solve my issue on earliest.

Thanks,

Muhammad Saad Bin Tariq
[protected]

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4:04 pm EDT

Mashreq Bank mashreq neo

One of the worst bank account i have in my life. Customer care called and said your account is now been unfreezed.

I transfered 2 times 100 aed to my other bank account, even after a local account transaction done sucessfully but still not credited in my account.

Tried to withdraw cash from atm same issue and iam unable to withdraw cash. Dont know what to do . No support from branch. No support from customer care aswell. Any one have clue how to taclw this issue.

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7:35 am EDT
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Mashreq Bank delay in processing my application and poor customer service

I have applied for a credit card on 23.07.2018 in Mashreq bank. I have been informed that once the bank approves your credit card you will receive your credit card. But It was almost one week I didn't receive any call or even the personal banker doesn't respond to my calls. Before you give your application they call us a lot and after the application is done they never care at the customer. If they are not interested to provide me a credit card, they could have conveyed it to me. I could have opted for another bank.

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1:18 am EDT
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Mashreq Bank unauthorised credit card charges

Dear sir,
I received a message in my mobile no: [protected] dated on 24/07/2018 stating that minimum amount of AED 218.00 is due on credit card ending with 1831 by 28/07/2018.

"Message is given below
Dear Customer, a minimum amount of AED 218.00 is due on your credit card ending with 1831 by 28/07/2018. Please ignore this message if already paid. T&C Apply"

Please note at present I don't have any meshreq credit card or account existing. I had cancelled my salary transfer account & credit card 2 years back (September 17, 2016) in al riqqa branch, dubai and after that I didn't received any message regarding above mentioned dues

Kindly check & confirm the above message send to my mobile no: [protected] is correct or not. Presently I am in annual vacation in india & will be back on 13/08/2018.

My email address as given below & expecting your reply ASAP.
Email: [protected]@gmail.com

Regards,

Kunnathully sidharthan shaju

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leeroydonald
, AE
Jul 27, 2018 10:45 pm EDT

Dear sir,
I received a message in my mobile no: [protected] dated on 27/07/2018 stating that minimum amount of AED 469.00 is due on credit card ending with 2201 by 28/07/2018.

"Message is given below
Dear Customer, a minimum amount of AED 469.00 is due on your credit card ending with 2201 by 28/07/2018. Please ignore this message if already paid. T&C Apply"

Please note at present I don't have any meshreq credit card or account existing.

Kindly check & confirm the above message send to my mobile no: [protected] is correct or not.
As i had purchased a new sim card from Etisalat and registered under my Emirates ID

My email address as given below & expecting your reply ASAP.
Email: leeroy.donald@gmail.com

Regards,
Leeroy Donald Dsouza

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Thomas MEP
, AE
Jul 26, 2018 7:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear All,

Every body need to check the statement every month. Mashreq Banks are adding Un-necessary charges Like (Pay Protect) without any information to the customers. when i check., i found that they are deducting this unnecessary charges from January 2018 on wards with out my permission. i requested to the bank for cancel the pay protection and revers my amount back.Request reference no is REF-1514505-S6T6V8.

i am waiting for Bank response to proceed further.

Thomas Joseph
[protected]

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Mashreq Bank contacts

Phone numbers

+971 44 244 444 +971 22 038 229 More phone numbers

Website

www.mashreqbank.com

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