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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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8:21 am EST
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Marlboro cigarettes

I e smoke since age 13 I'm 57 everyone knows they kill our Gov sued you and they got the money well funny thing is we who buy them everyday put up with its problems everyday especially when you get older like I have I have had a cold for one year I've seen thr doctors 6 times but I still have it now my breathing is hard especially at night I find it very hard to stop honestly I wish I.never started it I'm paying everyday with my health with my breathing witch I think I am going to stop breathing but I.go so far and focus and i come out of it but it doesng go away my point I want you to tell me why you keep selling them when you know they kill people and it only hurts your health in many different ways so I'm not asking for money hell no i want your own words telling me why your companies all of them dont stop making the smoking stuff plus why when you know it kills your product you make other smoking material like veeps and why you keep selling them when we see signs all over the place telling people how bad this product veeps is how its ingredients are very harmful to humans but especially what is your feelings to kids in school high school juniors high school probably even grades 1 thru 6 are smoking with your new products called veeps pipes with many different flavors so please tell me this is my only thing I'm dieing and suing you would only make lawyers rich not me I'm against this type of thing we all know lawyers are involved in it all for money greed gets us only one thing less off our faith yes I have faith it's the only thing keeping me going here is one thing you might like right now I'm thinking of one thing a smoke while my breathing is gurgling now I'm going to light up I spend $10.00 everyday trying so hard not to smoke more it cost more so tell me that is my thoughts and I'm putting all this on every social media outlet so you should answer me it's your responsibility so tell me why why why does someone sell something they absolutely know without any problems there product kills people after time using it please I'm asking you tell me why

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9:26 pm EST
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Marlboro black cigarettes

I've purchased 5 packs of black in 2 days both 100s and shorts and both do not have black in them they all have reds in them! I don't know if you guys had some sort of mix up or something but this needs to be fixed. I don't smoke reds they make sick to my stomach and with as much money as I spend on cigarettes I should be getting the right product I'm extremely disappointed and want this problem fixed.

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Carrie Keazer
, US
Jan 27, 2019 6:53 pm EST

Me and my mom have both bought several packs from different stores and different shipments ( i work at a convience store) and they have all been reds. If i wanted reds i would buy reds. They make my throat hurt and they smoke like air to me. I sent in a customer complaint as well. Im beginning to wonder if this was a massive screw up in the manufacturing plant or if marlboro is permanently changing there cigarettes. 😭

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Donna Witherspoon
, US
Jan 26, 2019 5:00 pm EST

Yes i bought a carton an marlboro reds 100's are packed in a marlboro black box

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10:44 pm EST

Marlboro marlboro black sort reds

I've been smoking this brand since they first came out. Until now, I've never had a problem. I bought a pack pat jet pep in hartselle, Alabama.
The first one wasn't too bad. But I just had to quit smoking the next one because it put a really strong contamination from the filter. It's got on my lips and to tongue and all over the inside of my mouth. Something is bad wrong with them. It worries me that this chemical is on my lips and mouth that doesn't seem to want to come off. I defiantly want my money back and something needs to be done because it could be very serious.

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3:22 am EST
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Marlboro marlboro blue beyond

this is the 5th time I purchased a packet of marlboro blue beyond with bad wrapped cigarettes that I can't even smoke and 2 with no ice balls.

this popular cigarette is supposed to be top quality and it seems like evertime someone buys this product there seems to be something wrong. they don't care if you cannot smoke it at least they get their money. pathetic

please sort this out and I won't buy this cigarette again

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3:43 pm EST

Marlboro marlboro rewards program

I received the invitation in the mail to join the Marlboro Rewards program and went online to register. As you likely are fully aware, after filling out all the information required, the website went into "loading" mode, for 20 minutes. I closed it and tried again several times with the same exact result. Obviously, Phillip Morris is just mining personal data with this fake website and rewards offer and I have alerted the Attorney General for the State of Colorado because you refuse to take calls or answer any emails and messages I have sent. What you are doing is against the law, just ask the folks at Facebook! Here in Colorado we don't like being scammed! I have been smoking Reds since 1977, needless to say, I will switch brands. I cannot be loyal to a company that is dishonest and refuses to listen to its customers. I will also get as many people as I can to change brands as well. On a funny side note: None of the boxes of Marlboro Reds I have do not have a code.

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4:02 am EST

Marlboro marlboro red - hole in cigarette

To whom this may concern,

I purchased a carton of Marlboro Reds in Dubai on a holiday trip, I then yesterday (11 January 2019) tried to smoke a cigarette and it didnt pull properly, I then noticed that there had been a hole in the cigarette above the filter and was unable to smoke it.

I expected high quality considering that it was Marlboro and the cost that you pay. This really is upsetting.

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4:47 pm EST
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Marlboro phillip morris

Phillip Morris/Marlboro/all their other tobacco brands have locked me out of my account permanently and forever until I die. They do so with no explanation and apparently don't give a crap about people who smoke their brands. For two years now I've been accessing there coupons, playing their promos, and their online games. Now all of a sudden I can't play anymore I can't use their coupons but yet they still send me texts every day. They don't give a crap about consumers who actually use their products, but yet they allow consumers who don't use their products to continually Participate in their online promos. On top of it I am aLtria stockholder and I still can't access their websites. Is there something I can do about this? I never never played more than I was allowed to on my account.
It is for every Phillip Morris tobacco company so there are 8-10 websites.

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12:43 pm EST

Marlboro packs of marlboro black 100s

I purchased a carton of Marlboro black 100s from my local bp. Station. When I opened the carton I found that 7 of the 10 packs were double butted and most were crushed in the 7 packs. In able to smoke. Tried to return to store they said to contact Marlboro. This is lots of money to loose. This type of thing has never happened before. I've smoked Marlboro products for over 30 years. Please help rectify the situation.

Thank you and have a nice day.

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Anita Bawnghit
, US
Dec 16, 2018 6:29 pm EST

Do your self a favor and quit.

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6:59 am EST

Marlboro marlboro lights

I have been smoking the lights for last 20 years. In the last few months I noticed that the Marlboro lights burn really fast. I'm lucky to get like 4 puffs and I don't inhale a large amount and the cigarette is burned to the filter. They do not taste the same either and I'm constantly wanting more nicotine. I and others noticed it's been a big change in them. I know other Marlboro smokers are complaining of the same things. Today, I'm stopping I feel like I'm burning up a lot of money for a couple puffs. Too rich for my pocket.

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BA58
, US
May 27, 2019 12:00 pm EDT

Finally, another smoker of same product confirming my exact same suspicions! 100s cigarette would take exactly 7 mins to smoke/burn (as I would time on my allotted 15 min breaks at work). Now, I’m ‘lucky’ if cigarette lasts 3 mins. Not a doubt that Philip Morris has changed product (unbeknownst to us, the consumer) yet, still commands top dollar for a ‘premium’ cigarette.
Counting down few packs till I take back control + tell corporate Philip Morris to choke on last profit they made off of me..

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3:57 pm EST

Marlboro lights

Hello,
I have purchased 3 packs of marlboro light cigarettes at the Sunoco gas station located at 471 Burnside Ave Inwood NY 11096 on 3 different days last week on 11/21 - 11/22-11/23 all of which were stale and tasted like chemicals that burned my throat. I could not smoke them and when I tried to return them they would not reimburse me and suggested I contact you. I still have them what do you suggest I do. I would like to be reimbursed with cash or replacement packs.
Thank you
Rosalie Borriello

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Ed Dellinger
, US
Jan 09, 2019 9:12 pm EST

Please post the reply you get from Philip Morris. I am interested to see if they make it right. TY

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6:22 am EST
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Marlboro marlboro ice blast capsule

I have been smoking Marlboro Ice Blast Capsule for a few years now. Previous to that was Marboro Light. Anyway I purchased a box of Marlboro Ice Blast this week and 8 out of the 20 cigarettes had no ice blast capsule in them. I am disgusted as they just aren't nice and they cost enough to begin with. What is happening? I think you need to be checking your packs more to make sure the customer is receiving what they pay for.

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5:12 pm EST

Marlboro phone app

I cannot use the Marlboro App on my phone to get the promotions that y'all give out on there with the codes for points! Apparently because y'all "HAVE" to use your electronic verification system to verify who I am, and since I don't have any bills in my name and that's how your system verifies people by, I cannot be verified. SO, even though I can clearly verify who I am to the customer service rep. that I talked to on the phone, I am STILL not able to sign up for the app or get on the mailing list or any of the other offers that's listed. I feel as if I was wronged because I don't get any coupons because I don't have any bills in my name. That is not right at ALL!

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8:57 am EDT

Marlboro special select, fsc

I noticed a fowl taste in the Marlboro light 100
I was figuring, I had a sore throat coming on
but for a month...same feeling with hoarse coughing
also very smelly diarrhea for a month also.
Dr was trying to help me figure this out...…...testing...…
now the only change I have had is FSC and new name special select
WHAT IS MAKING THESE SYMTHOMS
I MIGHT AS WELL GO BACK TO MARLBORO REDS
ANSWERS PLEASE.

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Karen Zimm
, US
Dec 03, 2018 10:56 am EST

I bought a pack of Marlboro Special Select 100's and I opened the pack only to find that there were only 19 cigarettes in the pack and one of them was in upside down and torn off at the end - so it was not a whole cigarette. I'm taking them back to the store where I bought them and they better give me a different pack of cigarettes in exchange because I am not smoking these ones - who knows what has been done to them.

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Maria Kennedy
, US
Nov 25, 2018 8:11 am EST

These Marlboro special selects are horrible since they changed it. Smoked the special blends gold 100 for a few years now and lately I’ve noticed a strange taste in my mouth. It’s horrible. Guess I will have to try a whole different brand.

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3:10 am EDT
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Marlboro beyond blue

My name is Chanice and I am from Pietermaritzburg, Kwa Zulu Natal, South Africa, 3201.

I have been smoking this brand for a few years starting from Marlboro beyond gold and of recent have moved to Marlboro beyond blue. The last pack i purchased this week had a number of faults as follows:

1. 1 of the cigarettes did not have an ice ball in it
2. 1 of the cigarettes was hard to pull and not much smoke came through
3. 1 of the cigarettes was not sealed, the filter was simply placed on top and fell off as i took it out the box.

This is the only pack of Marlboro that i have experienced these faults.

The bar code on the side is: [protected]
The information under is: AM5 GPG S0B V5F SF22812400

It was purchased at the BP in South Road, Pietermaritzburg, 3201.

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Ed Dellinger
, US
Jan 09, 2019 9:23 pm EST

Hi Chanice, I am not with Philip Morris, just a regular Marlboro smoker. I live in North Carolina, USA. I am interested in how much you have to pay for a pack of cigarettes in S. Africa. Thank you.

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11:41 pm EDT
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Marlboro marlboro blacks

I purchased a pack of Marlboro blacks and when I opened them to smoke I noticed a few of them made wrong and wouldn't smoke right and would not hit properly. I tried to return them but the store does not take back tobacco products once left the store. I waisted money on a pack I couldn't really smoke. I took pictures of a couple to show exactly how they were in the cigarette pack that I had just purchased.ive been a Marlboro smoker for along time and this is the first I've ever seen this and am not happy at all.

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2:39 am EDT
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Marlboro marlboro beyond blue

As a smoker for the last 10 years (Marlboro almost exclusively, Marlboro lights for the first few years, then Marlboro Gold for a few after that and for the last five to six years Marlboro Beyond Blue) it is safe to assume that I have smoked a few packets of cigarettes over the years.

Over the last few months (almost three months) I have realized that at least 1 to 2 of the cigarettes contained in the Marlboro Beyond Blue packs' bubble seem to be defective. It is supposed to change it to a light menthol cigarette, but as soon as I "pop" the bubble there is not even the slightest change in taste and it is definitely not changing it to a menthol cigarette in the slightest.

I decided to let it go for the above-mentioned time, but I feel that Marlboro should keep themselves to a higher standard than this. Never in all my life of smoking have I been so disappointed in the Marlboro brand than the last few months.

It is a disgrace on their part to be sending out defective products like these and I am sure that if this has happened to me there are more people that have experienced this.

I am not sure how the intend on remedying my problem, but I would sure like to get in touch with them and hear their proposal.

Disgruntled Customer

Kobus Smit

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8:55 am EDT
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Marlboro marlboro gold tobacco 30g

I purchase and smoke Marlboro gold tobacco exclusively and have for some time, I made a purchase only last week and found a large chunk of glass at the bottom of the pouch with about 1/5th of the tobacco remaining. The glass chunk was thick and clear and approximately 2cm by 1cm in size. I complained to the store but they averted me to your customer services. I wish to purchase Marlboro gold but can no longer trust your brand as safe as the contaminant was very shocking. It also made me wonder if I have been smoking glass and had to dispose of the tobacco.

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8:30 pm EDT
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Marlboro marlboro reds

I bought I pack and was very disappointed to find a few cigarettes filters wrapped incorrectly! Never have a seen this and though maybe I got a special pack but I couldn't fully smoke them all bc they were faulty. I would very much appreciate some coupons to accommodate for the inconvenience of my pack being messed up. Been a Marlboro smoker for years and would very much appreciated it

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8:44 pm EDT
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Marlboro cigarette

Ive been buying your product since i turned 18 years of age never have i had an issue or complaint! However since thuraday october 4th 2018 or in other words the last 4 days i have bought 7 packa of Marlboro red short cigarettes from 3 different local gas stations and in every pack i have gotten between 2-5 cigarettes broken right below the filter! I expect more at almost 10.00$ a pack especially considering never line i said have i ever had a complaint about Marlboro nor heard of many if any at all untill now and unfortunately at such a high price per pack these days!

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4:07 pm EDT
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Marlboro marlboro red in box last 2 packs i've bought

Last 2 packs I have purchased have had wholes in them almost on every cig due to stems poking through the paper of the ciggerette wouldn't complain but they are like $8.00 per pack where I love and now have spent basically almost $20.00 in last 2 days in a row for deformed cigs that r like I'm smoking air. My address is 8 salemn ave p.o box [protected] is what u have to put on anything address to me in order for me revive mail...

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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