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[Resolved] Make My Trip / refund of cancelled ticket

Contact information:

This is regarding my bus ticket booked through Makemytrip.com, on 13/04/10, booking ID is BUS50009116130367.I cancelled this ticket on 13th of april itself, that is before 24 hrs of journey (journey date 14th of April, 10) & supposed to get a refund of Rs. 825. As I was told, it should be done within 7 days but it still not refunded by them. Whenever I call to their customer service, I get the same reply that wait for 48 hours.I've got the same reply for 4 times.Whenever I drop a mail to them, I never get any response.

Please mark my words.They are the biggest frauds. The latest excuse given by them was that there was some problem from vendor side.Earlier they said that there is some technical glitch. They will never refund your money if you cancel the ticket. Why should I bother about the vendor problem, if I paid the money to you. While deducting the payment, there was no problem at all.

If anyone from MMT is looking at it...just respond...what is the meaning of 7 days for you...& why the money is not yet refunded.

Thanks:
Gaurav

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • MakeMyTrip Customer Care's Response, Apr 28, 2010

    Dear Gaurav P,

    With reference to your post, kindly note that the refund for your MakeMyTrip Booking ID BUS50009116130367 has been processed. You can expect the same to reflect in your bank account within the next 5 business days or as per the processes of your bank.

    We regret any delay and inconvenience caused to you.

    Regards,

    MakeMyTrip Care

Ga

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