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MagicJack / consistent disconnect, poor audio

1 United States Review updated:
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We purchased a five year service with magicjack on the internet for $100.00, and thought it was a great deal. We did not look into complaints, our fault. MagicJack did not wait 30 days before accessing our credit card and retrieving the $100.00. Soon after we had the device, we noticed we lost our connection every time our daughter was on XBox 360 live, or we would hear echoes on the line. Not good. Of course we would go to the "Live chat" and try to resolve these issues, only to discover the "Live chat" would keep repeating the same questions over and over and having us "Up date" and unplug and plug in the device over and over... Today was the last straw! Now I simply want to warn people NOT to purchase this product, and call Shenanigans!!!

Here is the last "Live chat" I had this afternoon, I wish to share it with everyone:

" Please wait for a site operator to respond.
You are now chatting with 'Cathy'
Cathy: Hello, how may I help you?
John Lavigne: may I please have a mailing address to this company, regarding a customer complaint?
John Lavigne: address*
John Lavigne: Corp. office?
Cathy: Hello John.
John Lavigne: not John
John Lavigne: his wife
John Lavigne: John had to leave
John Lavigne: but we digress...
Cathy: Okay, I'm sorry.
John Lavigne: will this be a problem Cathy?
Cathy: May I know what is your specific issue?
John Lavigne: we can not use other online equipment at the same time we are using the magicjack, via Xbox 360 online for example
John Lavigne: John has already gone through this and there is no live chat solutions...
John Lavigne: we should be able to be online with Xbox and use the magicjack at the same time, , but magicjack disconnects when my daughter is on Xbox live, every time
Cathy: MagicJack requires a specific sped bandwidth.
John Lavigne: we are cable
John Lavigne: cable speed
John Lavigne: ???
Cathy: Please make sure that you have that speed so that magicJack will work.
John Lavigne: I am not lying to you Cathy
John Lavigne: we have cable speed...
Cathy: Okay
John Lavigne: may I just have a physical address to corp. please... this is useless.
Cathy: http://speedtest.net
John Lavigne: will this be a problem Cathy?
Cathy: Please check your speed on that link.
John Lavigne: will you provide me with an address or not?
John Lavigne: our speed is lightning cathy
John Lavigne: please do not waist my time
Cathy: We do not have mailing address for complaint.
John Lavigne: scandalous
John Lavigne: thank you for your time... I will print this out and share it with other' on the web."

Thank you for your time and this website.

Sincerely,
Donna.

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Comments

  • Ja
      26th of Aug, 2008
    0 Votes

    Please wait for a site operator to respond.

    You are now chatting with 'Stela'

    Stela: Hello, how may I help you?

    jay: can I upgrade my device to be compatible with a mac?

    jay: My device only works with windows. The telephone pad doesn't show up when I connect it to a mac

    Stela: Yes but the MAC's upgrade link is not yet available as of this moment since our engineers are working for the enhancement on that upgrade. Please rest assured that MAC's upgrade link will be availabe as soon as possible,

    Stela: Is there anything else I may help you with today?

    jay: Then why make a claim that it's compatible when it's not? why does Kari Hernandez, your P.R. person make claims on every website and say that it works. You guys are deceiving people and stealing money

    Stela: Only compatible with Intel-based Macs with OS Versions:

    Stela: 10.4.10 (must have Kernel 8.10.3 or higher)

    Stela: 10.4.11 and higher

    Stela: 11.0 and higher

    jay: I have all those. My mac is brand new

    jay: Java is standard and installed

    Stela: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

    Please wait while I transfer the chat to the best suited site operator.

    You are now chatting with 'Elle'

    jay: You guys spend all this money on marketing and forget to actually make a good product

    Elle: Hello.

    jay: is there any software upgrade availble to work with a mac pc?

    jay: or software that I can dowload to my hardware?

    Elle: MagicJack is not best to use with Mac, there are some features that you cannot apply with this OS.

    jay: thanks, can I get a refund then

    jay: Kari Hernandez stated that it would work on a few websites in January 2008. Your website says it works. I bought mine in April.

    jay: She is your pr marketing person

    Elle: MagicJack will work with Mac but it will not work all the time and besides there are some features that you cannot apply with this OS.

    Elle: You cannot return the product and have a refund since you are not under the trial period.

    jay: MajicJack doesn't work 100% with a mac. You guys are decieving people. It's a straight out lie.

    Elle: I respect your decision.

  • Gu
      12th of Nov, 2009
    0 Votes

    I woulnd't blame MJ for that, you should try with QoS configuration with your router MJ uses ports 5060 and 5070, you know your XBox is probably eating a lot of the bandwith, with QoS you can reserve some of that exclusively for the MJ, set the priority for MJ to medium or high. And yeah they have a terrible customer support but you can go to the unnoficial forum here http://www.magicjacksupport.com/ you can find answers for many problems there and if you don't find your answer you can always ask.

  • Ro
      12th of Feb, 2011
    0 Votes

    Did you check your ISP connection? Go to www.pingtest.net and www.speedtest.net
    I solved my MagicJack crummy audio problem by upgrading my Internet connection speed, although for the extra $20/mo to go from 1 MBS to 8 MBS I could get the cheapest land line service available from AT&T, which works even if my PC or internet connection fail
    What did you expect for $20/yr? The same service you get from AT&T for $40/month? What a surprise huh?

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