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MagicJack / false advertising

1 United States Review updated:

Advertised a 30 day trial that you would not be charged for until the end of the 30 days. They charged the next day and also charged for the 5 year plan to boot. I was not expecting this and have an internet account for internet purchases only which would have become overdrawn if I hadn't called the bank for another reason and found out.
The product did arrive 2 days later and I have it hooked up and it does work fine...except I am now finding out that other peopkle are being charged long distance to call me. This should have been disclosed at the very beginning, not in some fine print that is too small and too long for any normal person to take 4 hours and a microscope to read. This product could be soo valuable and such a great item if only it were being marketed properly. I agree with many of the other complaints that I have read about the tech support. No Live phone number, the tech usually takes for-ever to get, but once you do they are very helpful. They just need to do what they say and say what they mean. Integrity is where a company either makes it or falls on their own face. Practise makes perfect. Maybe by taking a few of these complaints very seriously and turning the problems around in a BIG hurry this company will make a good product even better. I also do not like the website where you are trying to get your magicjack set up and it keeps trying to sell you. You already bought and all you can get is a new page trying to get you to buy again instead of a real help me set this thing up page.

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Comments

  • Rh
      6th of Nov, 2008
    0 Votes

    claims caller id works with any phone. Had 2 magicjacks sent to me and neither one displayed caller id # or name just incoming call. Days of troubleshooting to no avail. They even told me to waste $ buying an Ac powered USB port. Their risk free trial verbatim 'YOU OWE NOTHING WE'LL EVEN COVER THE POSTAGE TO RETURN IT' is not honored as you must pay s/h to return it. There is no 800 customer service # and their chat line is useless. Their techs/sales end the session if you try to get them to abide by their promises. DON"T BUY THIS $^^$#%^&* device.

  • Mi
      20th of Nov, 2008
    0 Votes

    I plan on ordering the magic jack. If you understand their policy front and back, they say that they will put a 'Hold' on the funds until the 30 days is up. If you do not get a hold of them through their support within the 30 days givin, they will Keep the funds with no refund.

    Now what this means is that the funds on 'Hold' are actually taken out of your account and put in their 'Holding Account'
    How else can they guarantee that people are going to actually pay? It may be a bit unorthodox, but it states in their policy and agreement that this is what you are getting yourself into.

    I encourage everyone to read the agreements/full information WHENEVER buying anything over the internet.

    One thing everyone also needs to realize is that the money WILL be taken out of your account within 3 days of signing up for the trial. This money will be on a 'Hold', in other words you can get a refund within 30 days. But yeah.. I know that they take money within the first 3 days because they tried with me. I didn't have sufficient funds in my account and my overdraft limit is set to 0 (impossible to overdraw).

    I will order the magic jack tonight, and get back to this forum after everything has happened in great detail.
    -MindGame
    0 minutes ago by Mindgame [send email]
    I Love the new magic jack. If you understand how everything works then it's an AMAZING product.

    The Put a hold on 50 dollars on my account at first (paid for fast shipping + tax + shipping) as expected, but then they refunded it within 3 days. So I was able to withdraw and use the money. I am going to be charged $50 around the 4th of next month. The free trial is just a bit tricky, that's all!

    There are just some small problems for me, but so easily worked around.
    Before I had 512RAM on my laptop that had the magicjack. The thing is whenever I played a game like DotA or World of Warcraft, my phone typically didn't ring and whatnot.
    I was planning on upgrading my RAM anyway, so I upgraded up to 2gigs of RAM and now the program runs very smoothly with no lag!

    Another problem was that my area code has to be a Seattle area code.
    On the website, they say the area code 360 is available, but when actually applying for a number, 360 wasn't listed (all the other WA codes were)
    So my number is a Seattle number now, which is of NO problem to me whatsoever BECAUSE all of my friends/family/work all use mostly cell phones or other phone plans that have unlimited long distance in US.

    I highly suggest this product. I have been using MagicJack for just 2 weeks and its awesome!!!

    Also side note - Their voicemail is pretty unique in my opinion. You can save your voicemails into different folders. On top of that, MagicJack sends you an EMAIL of the voicemail! SO EVEN IF YOU MISS %100 OF YOUR CALLS, JUST CHECK YOUR EMAIL AND LISTEN TO THEM ON YOUR COMPUTER SPEAKERS! HURRAY! Hahaha

    -MindGame

  • Ha
      19th of Jul, 2009
    0 Votes

    You MUST deal with service companies in writing. Do NOT rely on phone calls or email.
    Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.

    You MUST deal with service companies in WRITING.

    Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

    If you continue to be defrauded by service companies file a FORMAL complaint with the "Public Utilities Commission"

    ...

    remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

  • Le
      25th of Dec, 2011
    0 Votes

    MJ is advertising that the user can call anywhere in the USA. That is a lie. Several exchanges cannot be called from my MJ phone including 308-235-XXXX, 435-723-XXXX and 541-226-XXXX. I have complained to them for over a year and their so called engineering department will not respond with a fix. Now, MJ will not let me chat with them; no one responds to my chat requests. MJ does not have a phone number to call to complain and no address can be found for their business.

    1) Someone needs to initiate an class action suit to publish a phone number to call with complaints that can be tracked by the public and the FCC and FTC.

    2) Investigate their chat methods and why they will not email chat sessions to their customers upon request. I have requested this several times and nothing happens.

    3) Stop their false advertising.

    Can anyone help fix this and make them accountable to their customers?????

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