MagicJack / false advertising
Advertised a 30 day trial that you would not be charged for until the end of the 30 days. They charged the next day and also charged for the 5 year plan to boot. I was not expecting this and have an internet account for internet purchases only which would have become overdrawn if I hadn't called the bank for another reason and found out.
The product did arrive 2 days later and I have it hooked up and it does work fine...except I am now finding out that other peopkle are being charged long distance to call me. This should have been disclosed at the very beginning, not in some fine print that is too small and too long for any normal person to take 4 hours and a microscope to read. This product could be soo valuable and such a great item if only it were being marketed properly. I agree with many of the other complaints that I have read about the tech support. No Live phone number, the tech usually takes for-ever to get, but once you do they are very helpful. They just need to do what they say and say what they mean. Integrity is where a company either makes it or falls on their own face. Practise makes perfect. Maybe by taking a few of these complaints very seriously and turning the problems around in a BIG hurry this company will make a good product even better. I also do not like the website where you are trying to get your magicjack set up and it keeps trying to sell you. You already bought and all you can get is a new page trying to get you to buy again instead of a real help me set this thing up page.
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