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Magazine Rewards Plus / charges after trial period and cancellation

Stamford, CT, United States

Beware this company is predatory and deceiving. They are also very difficult to get a live person to speak with as their automated system continuously repeats itself and dumps you out of your call.in most cases my calls took three or more attempts to speak to a live person
Beware!!! Nothing is for free!
In july of 2018 I ordered an as seen on tv item. Following that phone call I was transferred to another agent that offered me a 50$ walmart gift card for trying their magazine service. It was stated that the four trial magazines were free for the first issues and if cancelled within a specific time frame I would not be sent any addition issues or charged but would still receive my gift card. I was told to watch for my confirmation paperwork that would be coming in the mail which would also contain redemption instructions for the gift card. By the end of august I had not recevieved a single magazine or confirmation paperwork. I called to inquire about this. I was told my confirmation had been sent and that the time expired for the free gift card. I immediately cancelled the service for magazines I had not received. Shortly after, magazines began appearing some of which I had not ordered.in october a confirmation letter and gift card redemption letter came. Again I called to verify my cancellation. I was told I would continue to receive magazines until my cancellation caught up to what was already processed for mailing.in november I realized my discover card had been charged for 24.95 both in october and november. Again I called and was told they had no record of my cancellation until sometime in october. I explained to the rep that october's phone call was related to the fact I was receiving magazines and a confirmation letter after cancellation. The rep was insistent there was no prior cancellation and that there would be no refund to my acct for the charges. I asked to speak with a supervisor. The rep stated she was a superviser and again she was not refunding my account. I was told I could dispute this via email. Honestly... Just refund my 50$ and everyone else's...

Ja
Dec 16, 2018

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