I was having trouble resetting my password. Lumosity offered GREAT customer support. They determined that the problem was because I set my account up for my son who was under the age of 13 at the time. They said if I filled out a permission form, they would be able to allow me to reset the password. I filled out the form, mailed it to them, and have not heard anything from them since that time. I have sent emails to the original customer support people. No reply. I have sent additional "submit a request" forms. No reply. I have asked for someone to PLEASE respond. Nothing. My son has now missed out on a month's worth of training that has already been paid for. I am surprised by how poor the customer service has been because it was initially so great.