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Lugz / Terrible customer service/ Extra credit card charges

United States Review updated:
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I made an online purchase of three pairs of boots. Two of the three where wrong size. I sent them back and after waiting two weeks more I received replacements which were incorrect again. Again another two weeks and wrong boots a third time. After two months and the fourth time they finally got it right! Then I check my visa statement and I see they have double charged me. The worst part is they never apologized once or tried to make up for their repeated mistakes. My requests to speak to someone in corporate where ignored again and again. Lugz is the worst company I have ever delta with! Do your self a favour and avoid any dealings with this company!

Sj
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Comments

  • Pa
      Dec 11, 2018
    Lugz - Soles falling apart after only a couple wears..
    United States

    Front sloes ungluing. The shoes suppose to b waterproof too and there not..

    0 Votes

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