Lufthansa / etix cancellation confirmation;
I have cancelled my tickets and re-booked as per advisory from your customer care executive since they provided me wrong information regarding the pet booking. I was being informed by money is going to be refunded within 4-5 business days and agreed for full refund since the mistake was from Lufthansa side.
I HAVE NOT RECEIVED MY REFUND and its PAST 15 DAYS!!
I NEED MY REFUND IMMEDIATELY.
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