Ludlow Thompson
reviews and complaints

I have rented this room in a house with 3 other people in 7 Aug 2014. Three of them have moved out in September 2015. When the three tenants have moved in, the 3 people in the house that moved out asked for a new contract to register the new tennats. This was asked in August 2014. The contract was sent to us end of November, beginning of December, after contacting the agent many times and almost begging for that document to be sent to us. In the same time, the new tenants as well as myself have forwarded the payments monthly accordingly. However, because the new tenants were not registered yet with the system, the payments have been misplaced several times, but every time, we have called and received confirmation via email that the payments have been located and added accordingly and there were no arrears. In December, the contract was signed by all 4 people in the house including myself and sent to the agent to register us all and be able to locate the payments in the future. In December, after sending the contract, the new tenants and myself have again contacted the agent to confirm again that all the payments until that date have been located. Bank statements were sent to support our claim that the money was delivered every month, according to the date in the contract every month. We have received emails confirming that the payments have been received and registered and all arrears were cleared. Then I have received a letter that we owe Ludlow Thompson over £2000 which is the equivalent of the payments that have been misplaced. All the emails and confirmations that the payments have been registered were false. The letter threatens to mark us as "BAD PAYEE" and flag us to all the referencing agencies. I am worried about this as this will ruin my chance to get a property in the future, despite having done nothing wrong and having the documents to prove it. I do not know what is the best way to deal with this situation. I do not trust the current agent to handle this situation as all the emails we have that all arrears have been cleared are all a lie at this point. And we are also threatened because we believed it. Now I am looking into how can I seek legal help against them if this goes out of hand.

I used this agent to manage and let out my property.Sue Colledge is the director who i have aimed my formal complaint at.This woman is heading a frauduelent service and like any MP she lies is very rude and denies any claim that you may have.They took 6months upfront fee's from my tenant @over £13000.I received £4249!I questioned this outrageous bill and they assured me on month7 i would make some money.When i looked at there statment they have charged me for things i found out later they never even bothered to do e.g a check in and out [[protected]@£185.My] (link: mailto:[protected]@£185.My) tenant told me they didn't do this and when i asked for proof from them they said they couldn't find the paper work and had to refund my money which i demanded.It got worse.They never ever answer the phone, they are rude, aggresive and basically have this attitude that they have your money, so that's the end of the service and product they so proudly promote.You get a young goodlooking boy to offer you a premium service, when in reality you get nothing except.me being left with fiancial difficulty and undue stress, with a huge hole in the money i was supposed to make.

I eneded up doing the management, as they were unavailaible by phone and only respond yo you by email.I was given a personal accounts manager -felicity Marshall .Who fuuny enough is always way from her desk when you ring.And never rings you back!I got so upset and fed up that i decided to terminate my contract with them.

When my friend read through it they have cleverly made the contract up to cover there disgusting customer service practises.However i feel they have breeched their contract with me by not offering the service they claim and by charging me for things that they never carried out.

They have lied to me over emails which i have kept when i asked where all my money has gone near £6, 500 and they told me i only was cahrged £449 for the full mangement term.Which is a lie.They did not registar the tenants deposit and then told me they paid it back to me, when they told me by email it had been registared and would be paid to me at the end,

I have been on forums amd blogg pages and they have done the same to hundreds of people, The list of complaints is endless about them yet they are still operating and ripping people off, in an apalling way.

I have wrote to Sue Coleedge who is known to the FSA, OFT and the obudnasman for est agents.And exhausted my claims for a full refund of all my money for a disgusting service but again they declined to pay me anything back, again lieing in the letter they wrote to me.I have all the evidence in emails, my tenant and the statements to proove i have been ripped off and treated very unfairly.

I will fight them all the way, and want to warn anyone who is going to rent or let off them to stay away, they are cowboys.They should be closed down.I will do what ever it takes to get a full refund and to take them to court.Please look at all the blogg sites on google.You only have to type in complaints against Ludlow Thompson and there are pages of similar stories.Its about time they are exposed on a national basis, and stopped.It is crimainal how they are behaving at peoples expense.I have to take anti depresents now for all the stress they have caused me.And am unable to pay my mortgage.I hole them responsible!