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Love Your Pets
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1.8 5 Reviews

Love Your Pets Complaints Summary

1 Resolved
4 Unresolved
Our verdict: When using services from Love Your Pets with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Love Your Pets reviews & complaints 5

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Newest Love Your Pets reviews & complaints

ComplaintsBoard
T
7:39 pm EST

Love Your Pets Pet ID Tag

I received the worst pet ID I have ever seen. The letters are extremely tiny, shaky looking and the worst part is that you cannot even read the numbers on the address or the on the phone number. Not to mention I also paid to have them ship the tag to me stuck to a post card with a sliver of tape holding it on. Couldn't have cost them more than a stamp, but they tell you it will ship first class mail. I'm so disappointed that I fell for this scam! Buyer beware! Do not let this low price and flashy website deceive you! These people are sending you complete unusable junk that does not even serve the only purpose it has which is to allow your pet to be identified! You are better off going to the pet section in at Walmart and using their machine to create your dog tag right their in the store. Not only is this cheaper, but you can actually read the information on the dog tag and have a usable product that you did not have to wait 2.5 weeks for to arrive! I cannot believe I wasted $10 on this useless junk! BUYER BEWARE!

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ComplaintsBoard
R
2:30 pm EDT

Love Your Pets Pet tags

Not sure what the complaints here are all about. I placed an order with this company and the name tag arrived via Priority Mail, as ordered. I placed the order on 10/18 and received the tag on 10/22. The engraving was accurate and the plate was stainless steel. I received an order confirmation email, as well as a shipping notification. If this is a scam they are going to great lengths to disguise it and making no effort to obscure their identities.

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2:38 pm EDT

Love Your Pets Dog tag

I ordered a tag on February 3, 2016, on February 23 I emailed them at [protected]@loveyourpets.com letting them know I had not received the tag. A response came quickly stating that some have gotten lost in the mail and a new one would ship out on February 24. I verified that the original address they had listed was correct. It's now March 15 I emailed yet again yesterday March 14, saying my address is correct on the original order and email and I have not received my dog tag, could I have a refund. Waiting on a response from this website and will be contacting my bank for a refund.

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Edgar in Austin
, US
Aug 17, 2016 10:40 am EDT

Another complaint here. First class mail does not take 2 weeks. Stand by your guarantee.

Is Love Your Pets legit?

Our verdict: Complaints Board's thorough examination reveals Love Your Pets as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Love Your Pets stands out for its commitment to quality and security. Clients considering Love Your Pets should delve into its customer service record to gauge compatibility with their expectations.

Love Your Pets earns 94% level of Trustworthiness

Perfect Trust Endorsement: Love Your Pets achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Love Your Pets's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Loveyourpets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Love Your Pets have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Loveyourpets.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Loveyourpets.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The loveyourpets.com may offer a niche product or service that is only of interest to a smaller audience.
  • Love Your Pets protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have detected an internal review system on Love Your Pets's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We found that Love Your Pets website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
ComplaintsBoard
B
9:14 am EDT

Love Your Pets Item not received, no phone number and not email response!

On September 30, 2015 I ordered two dog id tags from love your pets. To date I have not received them. I did receive an email telling me that the items had been shipped but they explained they do not use tracking information. I waited a reasonable amount of time and when they did not arrive I attempted to look up their phone number. You will not find a phone number for this company anywhere on their site or internet. All they have listed is a fax number and address. Their site does allow you to send them an email. I did. No reply in three days. I sent another email. Again 3 days no reply. My next step is to explore my alternatives. I have read the complaints listed against them both negative and positive. All I want is my dog id tags or my money back. They suggest it takes the post office a long time to ship across the USA. It has been 17 days since the order and 16 days since the shipping notification. I ship items across the USA nearly everyday and they arrive within 3-5 business days. The amount of time this has taken is unreasonable. Their failure to answer an email is unreasonable. The lack of any phone number for their company is unreasonable. This complain is informational only. I am not accusing this company of anything except being unreasonable at this point. Rest assured, however, I will update this complaint if the tags are received. I will also update it if they are not received. I will also update regarding my next step in the process of recovery so that others will be able to follow a realistic and sure way to obtain redress for a situation such as this.

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Edgar in Austin
, US
Aug 17, 2016 10:38 am EDT

I find myself in the same boat. The owner claims to not be aware of any dissatisfied customers who did not get great customer service.

Well, he/she will be because the response has been terrible. They don't stand by their guarantee.

ComplaintsBoard
V
12:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Love Your Pets Unauthorized billing

Loveyourpets.com steals consumer credit card information- the same thing happened to me as the consumer above who filed a report. They emailed me on 7/10/08 to state they had shipped the item first class and I never received it, 2 weeks later. I went to the USPS website and was surprised to see clearly that they had misrepresented the shipping times- by 3x the days. According to Loveyourpets first class mail takes anywhere from 4-14 days to arrive. This is a complete lie. USPS states that first class mail takes 1-3 days.

This, along with the obviously unanswered emails- and lack of phone number on the website- made me immediately realize that this was a scam that I had been duped into. Over a dog tag. So pathetic. Why not just jesus figurines or perhaps prayer shawls- or donations to a fake animal donation fund? It's all the same. They've stolen my credit card information and I have reported them to Mastercard and the attorney general for the state I live in.

If you're reading this I hope you beware of this terrible thievery. These people need to be stopped!

Read full review of Love Your Pets and 18 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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Ava25
, US
Apr 24, 2018 7:35 am EDT

Mine is more of a question. It has been over 10 business days since my order of two dog tags, and I have not received anything. How do I get in contact with them? I really want to believe that they're a good company, and the quality and variety seem great online. I really hope it's not a scam. :/

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Edgar in Austin
, US
Aug 17, 2016 1:18 am EDT

I just read the owner's statement above about not being aware of a single customer who did not receive the highest level of consideration...Well I hope you are aware now. Your customer service stinks.

It is dishonest to represent 2 week shipping as being anyone else's fault but your own.

Somehow 1 week processing, and 1 week shipping does not sound as appealing, but it would be honest.

Please read the definition of 100℅ guaranteed before you make that claim on your website.

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Edgar in Austin
, US
Aug 17, 2016 1:07 am EDT

This company misrepresents the USPS delivery time as 2 weeks which is false. The items have not arrived after almost two weeks. They have a 100% satisfaction guarantee which they do not stand by.

I Googled their name and found this very familiar complaint right away.

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Garden Dancer
, US
May 18, 2016 4:38 am EDT

Beautiful product, excellent customer service. I received an email immediately and realized I needed to change something. It was done within 3 minutes, product arrived within 3 days. And did I mention how beautiful it was? Can't imagine someone leaving such a negative comment about something that was obviously lost by the trusty USPS. Maybe all of that anger should have been directed at them. The government does nothing with efficiency or effectiveness. Why should they? It's not their money.

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Shea Love
, US
Feb 03, 2016 10:06 pm EST

I had a wonderful experience with Love Your Pets. Not only did they have a bigger selection than PetSmart, it's cheaper and just as well made (the engraving actually seems a little deeper than my previous PetSmart tags). I received my tag within the estimated time frame as well. Thanks!

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Boomer9240
, US
Aug 14, 2015 2:47 pm EDT

I have ordered tags from these folks several times. The product and the service is GREAT. I have bought quite a few because I use them to label thumb drives that I distribute to customers with me E-catalog on it. Plus my best friend Eddie the Beagle proudly wears one on his collar.
I have had had nothing but positive experiences. Don Smith in Kansas City

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DogLover78
, US
Feb 09, 2015 10:50 am EST

It's been a month since I ordered from them and still nothing. I wrote after 2 weeks and they 'verified' my address . . . still nothing.

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Dirk Jeanis
Clearwater, US
Jul 31, 2014 8:01 am EDT

I ordered a single tag for my dog it was shipped on a Thursday. 2 weeks later it had not arrived. Per their website instuctions after two weeks (I live in Florida and they are in Oregon) I contacted Loveyourpets and they produced another tag and shipped to me WITH TRACKING USPS. The shipment with tracking cost more than the total that they charged me for the product and shipping together.

I believe that Loveyourpets has been maligned as they showed great customer relations and spent more than the total received to assure I received my product from them.

When I need anything that they provide, I will be contacting them again. They deserve your business! GREAT BUSINESS ETHIC.

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DNorman
Norfolk, US
Feb 21, 2014 1:07 pm EST

Charged me for an online order and never shipped it. Promised to ship a second order which also never arrived. After reviewing the online comments for this company it appears this is common practice for them. SCAM.

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jimimary
Spring Grove, US
Jul 17, 2013 5:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After posting the above complaint I found the phone number for Loveyourpets. I immediately got a human on line who was very helpful and told me they had sent out a replacement order and had been sending email responses. My email is a company email and I have had instances wherein they have blocked certain email addresses. I totally believe the agent and will look forward to receiving my order. She was very nice and I will repost once I receive my order!

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Contact Love Your Pets customer service

Phone numbers

1 888 879 7147 +1 (541) 451-2221 More phone numbers

Website

www.loveyourpets.com

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