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Louis Vuitton / service in thailand very bad not up to international level

1 Emporium’s department store, Emporium LV store, Thailand

I have been your customers since 1990. I am disappointed with your service in Thailand 🇹🇭
They are rude and ignorant
I got a refill for my dairy from Frankfurt wrong and when to exchange in emporium with Ms Chanida Ngamying
She refused to exchange the refill of my dairy and told me to exchange only in Frankfurt. I did as she said but when my sister when back to Frankfurt with the refill and receipts they said it's finished it will come after 7 days . My sister had to fly back and she advice my sister to exchange the good in Thailand if the refill is available. ( she said we can exchange with receipts) to the manager of the store .he is never available. So I call to talk to him still not available.
Quite disappointing
Ms Chummongkol Orathai
Was on the line she was rude she kept me holding after I talk about the matter for 20 min
I ask for ms Chanida
No one want to deal with the matter
They said they will call back
But never did till today
I have been using this dairy since 10 years
And this is how you treat me ..
Do reply soon
I am really upset
Thanking you
I hate your product and service now
Anchita sachdev

My contact no +66 [protected]

Dec 14, 2018

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