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Loans Direct UK Ltd


reguarding refund

Complaint Rating:  74 % with 27 votes
74% 27
Contact information:
loans direct uk ltd
England, Greater Manchester
United Kingdom
I applied for short term loans via search engines, and some how came across loans Direct. On my initial search I was never made aware of any membership fee. As i was after a short term loan all my applications required my debit card details to allow the companies to take payment on the due date. I was led to think that Loans Direct needed my details to process a loan and not to take a fee!! The fee came out my account within minutes of me giving them details. I had to wait for my bank to see the transaction before I could think who had taken the £69:75 from my account. I contacted loans direct straight away and was told to email them with my request to cancel. I was then told to write and send a cancellation request to them. Then finally I recieved an email stating that my refund was £46:46 as Loans Direct were taking their set up fee of £19:95 and £1:05 per day of use I had of the website!! The email only allowed me to accept their offer of continue with my membership. There was no option to reject the offer. I called the "customer services" number and spoke to a gentleman who eventually told me all refunds are processed through head office. I asked for their number...I was told head office do not have a contact number? I asked to speak to a manager, I was told they have no managers. I asked him to help me and I was told all refunds are processed via head office. I asked him to get head office to call me and i was told that proberbly would not happen. Eventually I adviced him of my job role. I am a fully FSA registered business manager and I told him i would report him and loand direct.net to the FOS, FSA and to the office of fair trading who supply them with their consumer credit licence. He told me at that point he was terminated my call. I have accepted the refund of £46:46 as I am now aware i can accept it under protest. I am writing to OFt and FOS to report Loans Direct. If my complaint is upheld by FOS, it will cost Loans Direct £535 in a fee they MUST pay to the FOS regardless of the outcome of the complaint. ALSO be aware that I did a company search on this company and they are always changing directors, The last one being in June 2013. I will be writing to him directly although I feel he may be just a name thats put on companies house to just fullfil the role but that we will see in time
Complaint comments Comments (59) Complaint country United Kingdom Complaint category Online Scams


Sort by: Date | Rating
N  17th of Nov, 2012 by    0 Votes
this is james bayliss i just what two end my membership and can i have my money back
N  20th of Nov, 2012 by    0 Votes
How did you go about asking for your money back? I accidently went for this loan without knowing it.. foolishy i fell for this. would be great to find out how to get my money back. thanks in advance.
N  26th of Nov, 2012 by    0 Votes
how did u even get in touch with them?im finding it impossible.how do you unsubscribe from them?anyone know?
N  30th of Nov, 2012 by    0 Votes
i am absolutley fuming i want to go to this company n smash it to pieces . lairs .told me before i filled app out i would get loan same day thats what i wanted .took my money from my bank n said they gunna send out paper work .i said i need money today thats why im applying idiots .if i could afford to give u 50 quid to take piss i wouldnt be talking to u .put my money back in my bank now they passed me on to someone else who said i got a company gunna give u 400 pound today to see u through . ha ha same thing needed garuntor i was at work just put my money back in bank u took it fast enough now u not want to know as u been paid commission for robbing a customer i will kill the man who robbed me .my name is scott walker im from huddersfield .i wont let these ###in muppets take piss out o me i will go to manchester n see the ### who ###ed me
N  1st of Dec, 2012 by    +1 Votes
ive since found out once you have anything to do with loans direct.you are charged a one off payment od 59.97 to be a member with them it does say it in the small print...youve no way of getting it back as you authorised it the minute they rang you and asked for your card details.i have only found this out in the last few days and cancelled my card sos they could never take anymore.it does say though that its a one off membership fee?
N  3rd of Dec, 2012 by    0 Votes
I have had £49. 99 taken from my account this morning without my permission by loans direct uk. I have phoned them they say i have given them my details but i havent these lenders pass your details on to other lenders and they then take more from your account do not give them any of your details as they then continue to take more and more money until ther is none left
D  4th of Feb, 2013 by    +1 Votes
One of the shittist fuking ### company, son of ### taken 49. 99 out my account without telling me and when i told i no longer need a loan so refund the money this is going on since oct 2012 and i haven't got any money back from them and every time i call in to speak to a manager every adviser i speak to says i am the manager (U full off shitt ugly fat mother f***er) i wanna f*** this company up or make them go bust.

To the owner of loans direct uk. Ltd you funking tity wank son of over weight piece of dick you lonely f***ing ###.
Customer service is ###t
Service overall. The company should go and f***ing die and then i would want you to keep my 50. 00 towards funeral costs. A bigg fukk offf from me lduk son of ###. I hate you fukers ###
D  18th of Feb, 2013 by    +1 Votes
"Hi, my name is David Walker.

I am a senior manager within the customer service department at Loans Direct UK. I am sorry that some of you appear to have had some issues contacting us to discuss the membership fees.

We have a full refund policy for any customers who wish to cancel their membership if they feel the membership they signed up is not for them.

Myself and my team are available to speak to via phone between 9am and 6pm Monday to Friday in 0844 3091936 or alternatively drop us an email with your details to Customer-help@loansdirectuk.net

We have a team of highly trained advisors waiting to take your call or email and discuss any aspect of your membership."
N  8th of Apr, 2013 by    0 Votes
Hi David Walker,
My name is Eric boakye your company have taken 49.99 from my account without my knowledge and have make my account incurred charges of 70pound. I asked that my full refund will be paid back into the account as soon as possible, with effect from now and not a member of you fraud company, I will give you a week from today and I will follow your company every where on the net and make it a legal matter. I look forward to hear you. My details Eric boakye, email eric0106@hotmail.co.uk and my number is 07446837663
N  31st of May, 2013 by    -1 Votes
I have had 67.80 taken from my account from loans direct and I want it back now. I am absolutely fuming after being told I could get same day loan and had nothing from them. I recently separated from my husband and am on ssp so that money was my food money to feed my children now I have nothing thanks to these lying decieptful people. If I don't get a full refund ASAP I will be contacting a solicitor and taking further action
N  31st of May, 2013 by    0 Votes
I bought a product of the site buysteroidsuk which cost me £65.oo pounds
Once I paid them I have not heard a thing or received the product, ,
I should have done my research before as it seems I have been scammed and as it seems other people also, , ,
This was the account he used
Mike smith
Acc. 01857674
Sort code 11-00-75

So people please be aware if this account comes up when your buying something from the site mentioned, don't do it, once they have your money you won't get a reply
Please get in touch if you also have this problem,
I'm going to make sure he doesn't get away with it anymore
N  31st of May, 2013 by    0 Votes
"hello gary ogden",

This is an american / u. S. Complaints board / forum.

Although there are thousands of complaints from people in the uk on here they are probably 99% from people who like you do not realise that posting a complaint about a company or an occurance in the uk on here is ridiculous !

Sorry to be so blunt about this - but what good do you think posting your complaint about not receiving your `product` from the steroid company in the uk will do on here ?

A  23rd of Jun, 2013 by    +1 Votes
hi the same happened to myself they have taken the amount of £69.75p out off my account but I closed the account and they told me they could only refund me of £30.75p but my bank account closed before it went in. I am now struggling to find the loans direct uk on the internet? have they taken the site off? could anybody please help me with a phone number or email address thanks Dominique
N  23rd of Jun, 2013 by    0 Votes
could anybody be kind enough to send a email if they have any info on the company thanks marieanthony6265@hotmail.co.uk
N  24th of Jun, 2013 by    0 Votes
Hi my name is Jessica edwards I live in milton Keynes I went with the same company how silly of me. I did ring them, sent email and a letter to them asking to cancel my membership and asked for refund that was two months ago and I'm still waiting I did how ever sent them a not very nice email to there so called customer service so am waiting for reply if I don't get one then solicitor it is. I don't know how they can do this two people.
N  29th of Jun, 2013 by    0 Votes
This is the second time loan direct have taken money and the second time I haven't received a loans they are a joke
A  1st of Jul, 2013 by    0 Votes
Hi my name George the same happen to me . I was looking for a loan, Loans Direct came up. Did nt know that they were just the brokers, they took £69.75 from my account and left me with nothing . All i want is my money back . These people are just robbers, don t know how they sleep at night. Why i am pissed off they never got me a loan
A  4th of Jul, 2013 by    +1 Votes
Good news people. . . I have been in touch with a very good company witch has sorted out my full refund for myself its called ombudsman send them a email saying whats happend and they contact the loans broker and they have to refund in full. So good luck. I am awaiting for my payment to clear into my account today. Hope this has helped
N  5th of Jul, 2013 by    0 Votes
I have just had £67.80 took out my bank this morning, i have not received a loan and did not find one suitable for me, i only wanted a pay day loan and this was last month. i am fuming to say the least is there any advice how to go about getting the refund before i contact loans direct and get fobbed off .
N  19th of Jul, 2013 by    0 Votes
To whom it may concern,

I have had the sum of £67.80 taken from my bank account and I have not authorized this. If I do not get a full refund within the next 5 working days I will be contacting the police.

You can contact me on 07583509708 or by email to laura_leigh_hutchins@hotmail.co.uk.

I hope to hear from you in the next 24 hours.

Laura-leigh Hutchins

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Loans Direct UK Ltd Logo Loans Direct UK Ltd
Customer Care Service
145-157 St. Johns Street, London, EC1V 4PW.
Registered with the information commissoners office: Z1783743.

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