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Loan Care / was not aware of mortgage change

1 United States

i was not aware of the mortgage company change, the payment went automatic to Round Tree Loan care and i never received anything about the change, I was out of state due to a family emergency, when i got back i called and they said they acquired the loan and did not receive payment from round tree only for a few months they were missing nov 2017 payment, where my payment was made, so i sent another payment to make it right even tho i already payed round tree, this is effecting my loan, please fix my credit report thank you

Ri
May 16, 2018

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