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1.4 136 Reviews

LivingSocial Complaints Summary

15 Resolved
121 Unresolved
Our verdict: With LivingSocial's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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LivingSocial reviews & complaints 136

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3:22 pm EDT
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LivingSocial misleading offer - no refund

I purchased 3 vouchers for the Sonesta Bayfront Hotel in Coconut Grove. The wording of the offer was misleading. Living Social charged my credit card for $592.20 instead of the $376.20 I was expecting.
I immediately contacted Living Social and was told they don't give refunds on some offers... and this was one of them.
So their mode of operation is to put out misleading offers and refuse a refund... even minutes after the transaction.
This is what is called a con.
My suggestion to everyone is... Beware of Living Social!

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10:11 pm EDT
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LivingSocial dont buy a voucher there - save yourself losing your money

I used to be such a fan of this company. After joining about 2 years ago, I would just buy, buy, buy it must have been a couple hundred of vouchers over the past two years. I loved it - I was getting such a good deal on each item and back then when the merchant went out of business or didn't honor the deal, LivingSocial customer service was wonderful about helping to resolve or refunding the voucher. However, over the last 6 months (was it a change of management?) they have gone from a nice company to the WORST place you can buy a voucher from. Their customer service stinks - they use not common sense, they belittle and undermine you. They don't care about if you get screwed by the merchants or not - or if they voucher was totally fraudulent or not. Their attitude now is ALWAYS - touch luck. You lost your money, pal! They refuse to help. They TRULY SUCK! I have had several vouchers over the past six months that I lost my money to them on due to the merchants not honoring them, misrepresenting what was offered, going out of business or just not having what was purchased by the voucher. Every instance LivingSocial basically said "screw you"! After being with them so long and being such a loyal customer, you must know how horrified I felt. I have canceled all my subscriptions and no longer buy vouchers from them. Groupon is my savior - they are a _lot_ better.

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Larry Birtatelli
Racine, US
May 03, 2013 9:05 am EDT

I totally agree with your assessment of them, as I'm sure many readers of your post do. Your anger is justified, but, when you
go ballistic and use language of the kind used in your post, you sound nearly as bad as them.

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1:03 am EST
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LivingSocial total scam!

Living Social is a total scam! We bought a room at the Denver Sheraton, advertised on Living Social for $119/night. We made the reservation, told them it was a living social deal, and were told everything was good to go. We paid attention to all the restrictions and black out dates, and literally planned our trip to Denver around the dates we could use this room. With 3 kids in tow, we arrived, had a great time and checked out. Just for fun, we checked our credit card the next day and realized we had been charged for the room AGAIN! Not only that, we were charged $272, the full price of the room! The hotel manager said we would have to contact Living Social, and Living Social said they would look into it. That was over a month ago! And the kicker is, the Sheraton was running a deal for $55 through Denver Tourism, so we actually paid $119+$272=$391 for a room we could've gotten for $55! Living Social is out to make a buck, not offer refunds for selling you erroneous deals.

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11:04 pm EST
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LivingSocial no call back to make an appointment

I am very unhappy with living social. My husband bought a 90 minute massage for the both of us as a well to distress. After losing a child in 11/2011 I have not been myself and he got the living social deal as a one year distress gift. He got the deal in September 2012 and tried calling Light Spectrum Therapeutics in October 2012, but he got no reply. This continued for two more months with the company not returning our calls. He has since left to study abroad for the spring semester so I tried calling but to no avail. I decided to contact living social to get a resolution and they took 72 hours to call the company and tell me everything is fine and I just need to call again. Well I tried again and NO reply. What a waste of my time and money. Don’t use living social if you don’t know the company selling the coupon because they will do nothing to help you.

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4:25 pm EST
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LivingSocial refund

Hello
i bought a present for my mother from a deal site livingsocial.com, it was a three piece swarovski jewellery set, the third party site was neverlandsales in which the jewellery was being sent from.
I have never received this item which i bought in October 20th 2012, it has still not arrived it £20.00 it was part of aChristmass present.
I first filed a complaint inNovemberr requesting where is my item, i have sent livingsocial.com about 20 emails many times there is no response or i get an email saying we are dealing with your case as fast as we can and then no more.
I have filed a dispute with paypal i thought they might help me, but i was too late it was past the 45 day limited i did not realise until it was too late that they would have helped me. I know its only £20.00 but thats not the point i have been robbed, well thats the way i feel, and am intent on trying to get my money back, but am at loose ends and cannot find anyone who will help me, please can you help me.
Each site is not responding to my emails i don, t no which way too turn am at my wits end, i just feel robbed.
i dont no what else i can say but just avoid them 2 sites. thank you take care

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GAieke
, US
Dec 26, 2012 1:51 pm EST

Purchased a voucher for merchandise at a local store based on the information given re the store by LivingSocial. Visited the store, not anything like advertised, nothing worth using voucher for. Contacted LivingSocial, which basically said too bad, so they do not stand behind their information or their merchants. Will not use again.

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Bliene
, US
Dec 14, 2012 2:14 pm EST

I bought deal from carpet cleaning company, when I called the company to make appointment, they said they don't serve my area...what? So I called Living Social, but i ended up hang up the phone after waiting for about 15 minutes with no answer. I emailed them wanted my money back but still no answer even until now. Living social is not a good company at all.

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Naissul
, US
Nov 21, 2012 2:01 am EST

I ordered to vouchers and redeemed them with the merchant within the required time. Four months later not items were delivered. Each month I contacted LivingSocial and the merchant and each time they both fobbed me off. Four months in LivingSocial have sent an email saying I didn't redeem in time and tough.

Am now taking out a county court summons against them.

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Virixe
, US
Nov 01, 2012 9:02 am EDT

Bought a car wax and wash package and the vendor made and appointment and never showed up. Then i called 10 times and no one ever got back to me. When I called living social all they did was give me a credit which I didn't feel was acceptable given the time I had wasted and the fact that Ive used them for other things and never got a refund on anything else. Not happy. Will not use them again.

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Iradiske
, US
Oct 25, 2012 6:44 am EDT

I have had terrible trouble with their vendors. ('course I USED TO buy a lot of LivingSocial vouchers!) It happened before, but I let it go. This last time, the cleaning service hasn't called me back to schedule my appointment, the voucher's about to expire, and LS said I can't get my money back or a credit! Because I didn't ask for a refund within 7 days of buying the voucher. Um... that's called STEALING.

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Sooper
, US
Oct 22, 2012 5:18 am EDT

Terrible company with poor customer service skills. I purchased something, they made a mistake and did not apply my $10 credit. I called and they told me that I could get part of my money back after I received the item and mailed it back to them, but I would still have to pay $8 as a return fee. Needles to say, I have to pay for their mistake.

Please do not buy from this company. My friends, family and co-workers no longer will.

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Likanade
, US
Oct 12, 2012 9:53 am EDT

I have purchased several vouchers through this company. But they have used my card fraudulently in March 2012 and done a charge of $59 without my authorization. There is no deal purchased and they refuse to refund my card. They said they will credit my account back but never did.

I have contacted AMEX and filed a complaint and also 7 on your side. This company is a fraud.

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Loobrek
, US
Sep 21, 2012 6:45 am EDT

Awful site. Do yourself a favor and stay away from this site. I order a "deal" they took my money, and when i went to use the "voucher code" no dice. Nothing. So I contact living social thinking, I'm sure it's a simply error that can be corrected. Nope. Nothing. I got a nice canned email saying, "we'll get back to you on that." A complete and utter waste of time money and effort.

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Viege
, US
Sep 03, 2012 8:46 am EDT

Bought two deals. One, the business refused to honor because Living Social promised double what the business was willing to give. The second "deal" was a discounted item. Went to the website and the company didn't even list this item as an available product, nor did I ever receive any kind of confirmation or response from them. Like yelp deals before it, never again!

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Werire
, US
Aug 15, 2012 5:38 am EDT

Really the worst experience ever! For a recently living social adventure they sold more vouchers then there was space, so when I tried to book with the hotel, there was no more "living social" rooms. It's as if you had a store that had 10 items to sell and living social sold 15 vouchers. When asked for a refund, living social refused. Stay away from this terrible company - I'm canceling my alerts and telling all my friends.

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A
12:36 pm EST

LivingSocial no response from the vendor despite multiple attempts

I bought a voucher, tried to redeem it, no response from the vendor despite multiple attempts and LivingSocial refuse to refund me despite not being able to point out in their T's & C's why they don't have to. Their "Customer Service Director" (Arti Morarji, apparently) doesn't even have a phone number or email address. Laughable. Don't use them.

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deal hunter
, US
Mar 10, 2013 11:26 am EDT

Bought multiple vouchers thinking it is legit, lost about 100$ as most of the busineses donot exist and the remaining have poor quality in terms of services or goods. If you want a refund for a unused voucher, just forget about it and donot waste your time. I have tried other daily deal websites, some even smaller than Living social, but this is the absolute worst esp in terms of customer service, return and the legitimacy of deals advertised. For example I tried to redeem a 59$ voucher for car detail and found out the business was closed. I sent pictures of it the customer service but still did not get a refund, inspite of providing evidence that the business does not exist.

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1:38 pm EST

LivingSocial my wife promised to never buy anything else from living social

Terrible customer service. My wife paid for a weekend at a bed and breakfast through Living social. When she contacted the B&B to make reservations, the owner said they were completely booked up through the dates in the original offer but they would honor the deal for a period almost a year from now (but won't book anything till then). My wife then tried to get a refund or credit from Living Social because the B&B was unable to complete the original contract. No help from Living Social and we are probably out the money at this point.

My wife promised to never buy anything else from Living Social and I promised to post our story to as many websites as I can find in the hopes that it will keep other people from making the mistake we did of doing business this this scam of a company.

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6:24 pm EST
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LivingSocial vouchers not accepted

I purchased 6 vouchers for Kazoo Lala at the dallas City Performance Hall on dec. 14th. When we arrived, we were told that Living social had oversold the event and they did not have our tickets. There was no manager and all the will call people kept telling us was it was not their fault. They took our name and said they would give it to Living Social. A week later, I still have not gotten my refundof $144.00 despite 3 phone calls and 4 emails, none of which have been returned by Living Social.
I contacte the City of dalla and they at least responded and eplained that they were simply renting the venu to the merchant who was Cirque Dallas, but they asked for a few days to see if they could help and would get back to me. Do not buy from Living Social!

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Abby S
, US
Dec 21, 2012 2:07 am EST

Sorry to hear about your living social mishap. But you should be thankful you didn't have to sit and endure the worse theatre arts performance ever. The "cirque" aspect of the show was the lamest thing I've ever seen. People left before the show ended, during the intermission and even the first 10 min of the show. No storyline, cirque was amateurish. So I hope you get your money back, but for the show you seriously didn't miss anything.

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2:09 am EST

LivingSocial livingsocial is now promoting a duct cleaning scam in chicago

LivingSocial is now promoting a duct cleaning scam in Chicago, IL. I bought a voucher through LivingSocial for "Cleaning of all air ducts, HVAC inspection, and dryer vent cleaning" for $69 on August 21, 2012. Today is November 14, 2012. Three canceled appointments later, they still haven't showed to perform the service. Twice, I was stood up, waiting at home for them to show up. The third time, I called the day before to confirm. Sure enough, they called me back, needing to reschedule. This is a scam. LivingSocial doesn't take responsibility for it, either. Had to hold for 25 minutes just to talk to a live person. My solution: I brought the scam to the attention of my bank, and they are going to reverse the charges. I hope Fresh Air Duct Services and LivingSocial go out of business--the sooner the better for consumers.

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Diesel William
, US
Feb 26, 2013 10:33 am EST
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I bought a similar deal -- called both numbers listed for the company which answered with recorded message, but then both mailboxes were full! Nearly a week of trying, no luck. Fishy. I'm resigned to losing my money.

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6:28 am EST

LivingSocial living social charged my credit card for $758 without my authorization for 2 packages

SPAMMERS! STAY AWAY FROM LIVING SOCIAL DEALS! Living Social Charged my credit card for $758 without my authorization for 2 packages (vouchers) for vacation to Mexico. Living Social is refusing to give me my money back and just advised me to dispute the charges with my Discover card. They have never replied to Discover regarding this dispute. This is typical FRAUD.!

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R.Lail
Friendsville, US
Nov 12, 2012 4:10 pm EST

Absolutely! Stay away from Living Social deals. They will do nothing about problems. Groupons handle issues so much better with a much better customer service. You will never get a real live person at Living Social. I wll never use them again. Rhonda Lail, Tennessee

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4:16 am EST

LivingSocial definitely do not buy any vacation packages

Definitely do NOT buy any vacation packages. We recently purchase a trip to Mexico and could not get there due to Hurricane Sandy. La Guardia airport was under water and yet according to the folks in Mexico the livingsocial deal does not include trip insurance!

Initially we were to lose the $500 we spent through the "Living social" supposed deal. Originally it was $300 something, but when I called to book a room they were conveniently all filled up which required us to "Upgrade" for another $200. After all that, the hurricane hit and we were not supposed to get our money back. My husband INSISTED on speaking to a manager and we are now able to reschedule for only certain months coming up AND we have to pay an additional $200 to do so. So our 4 night stay has now turned into $700. Which really is no deal at all. It's actually cheaper and easier to use expedia where you have the flight and the hotel all in one and you have the option to select Trip insurance.

I have also used livingsocial for meal vouchers. You truly do get what you pay for. I believe living social only benefits the company or seller. Never the consumer. It's not worth it. Do yourself a favor and stay away.

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5:02 am EST

LivingSocial they are the worst deal company I have ever seen

I am writing from UAE, Dubai. I ordered philips home theatre system to my friends who is living in london. They sent me an order confirmeation e-mail. Ok it seems everything fine. But after order passed 18 days nobody has contacted me and didnt give a news or any info. So i wrote an e-mail to them 2 days ago. I didnt get any answer. After that i called them and i learned that MY ORDER HAS CANCELED WITHOUT MY KNOWLEDGE and PERMISSION. $#*! happens, i was waiting for the shipping news but they are telling me that order has canceled! And if i didnt call them im not going to learn my order is canceled.. Ok so after that i tried to log in to my livingsocial account, and then i tried all passwords i used in whole my life but it didnt logged in. So i tried to reset my password and it says ''There was a problem sending your password reset link: invalid email'' ? THEY ALSO deleted my account without my permission.. haha i will not use this lame company again. they can contact me and send me an order confirmation mail but their excuse is 'we cannot contact with you about the shipping so we canceled your order'. they are the worst deal company i have ever seen. groupon is much better than this.

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Nasoonge
, US
Oct 27, 2012 3:45 am EDT

Bought the jewelry offer three piece necklace, earrings and bracelet so called swarovski. My advice don't bother, complete rubbish, necklace broke before I even put it on.

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6:43 am EDT
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LivingSocial scam on deals offered

I live in Italy and I was planning vacations in London. I bought a deal through living social UK for a dinner in one of those boats in the river Thames (City Cruises). It seemed to be a good deal, but when I tried to book, the telephone provided by the company was never answered. This was the same for more than 10 days. So, I sent an e-mail to book and after 3 days they replied that they were fully book for more than a month.
When a reached London, I went to city cruises to complain about the phone not answered and they told me that living social sold so many deals that they were to busy for that reason. I came back to Italy and sent an e-mail to city cruises saying all this. They agreed that it was their fault and they were willing to reimburse. However, living social said that under their policy you have 7 days to claim for reimbursement if you don't want the deal.
I explained to them that I was trying to book those days and even I sent them the e-mails exchanged and they said that they have nothing to do with it. If city cruises wants to reimburse they can give the money, but they don't have my money.
Living social sells an amount of deals that companies can not provide and then they take the money from you. It is a shame they do this kind of business.

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6:38 am EDT

LivingSocial unfair and unethical policies

Beware: Merchants are allowed to change the deal you purchase and Living Social will NOT do anything about it.

Here's my experience: I purchased an online Living Social deal for two lunch combinations at a local restaurant. A matter of weeks after I purchased the deal, I went to the restaurant to use the voucher. The restaurant was closed with a sign on the door that said they no longer serve lunch, and directed me to a different restaurant in a different part of the city that would honor the voucher. When I went to the other restaurant a few weeks later, they told me they would not honor the voucher. I then went back to the first restaurant and was told that they would give me the dollar value I purchased the voucher for toward food for dinner. In other words, I would receive no discount and have to buy a more expensive dinner instead of lunch.

I called Living Social, explained the situation and asked for a refund since the restaurant was no longer willing to honor the deal I purchased. I was told that I could not get a refund as it was past the refund period (even though the voucher had not yet expired). After asking for clarification, I was told that once the refund period has expired, any merchant can change give you a different deal than what you purchased and Living Social will not give you a refund unless the merchant has gone out of business.

Unfair and unethical policies such as this will surely keep me from using this website again.

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7:21 am EDT
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LivingSocial me+3 scam

I've been using LivingSocial for on-line deals. While the deals are fine, the claim that they will give you the deal for free when 3 others buy using your link is a scam. I've done this 5 times and each time they tell me that my friends didn't use my link. The last time, I clicked on my link myself from my friends computer and she purchased the deal. They have no record of it. They even have a canned response to this complaint saying that this is a complicated computer process that's not wrong. I have many friends and family members who I purchased LivingSocial deals from their links and they received nothing as well. This is a scam & I'm not using LivingSocial any longer.

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4:23 am EDT
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LivingSocial - thank you for your awful service

Hello Lauren x7009 Thank you for your awful service... your so called "customer care" title should be removed immediately...AND as far as you being the only person to escalate my issue to in all of Living Social?? Hmmm, Ive already written to the CEO of company. After reading the reviews from other customers posted all over so many sites from all around...

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3:13 pm EDT
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LivingSocial bait & switch

Living Social allowed this small Bed and Breakfast to oversell vouchers. They claim that the fine print says "subject to availabilty". What they don't tell you is that there is no availability until after your voucher expires. The voucher is then only valid for face value and cannot be used for any promotions they may offer. You end up paying full price for a Bed & Breakfast you were only willing to try when discounted.

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12:09 pm EDT

LivingSocial do not purchase anything through living social is my recommendation

HORRIBLE COMPANY - FALSE ADVERTISING! I have purchased 4 Living Social Advertisement Vouchers for various offers and have had problems with ALL 4.

1st one – kept cancelling appointments – took me 4 times and having to get rude to get them to keep the appointment.
2nd one was a gift for friends and when they went the facility was CLOSED DOWN AND CHAINED UP
3rd one – It has taken 3 months of stress and again having to get rude to get an appointment set up – we’ll see if they show.
4th one – Is this one

I want my money back. The deals are FALSE ADVERTISING and the stress and time I am taking in the mornings, on lunch breaks, in the evenings and week-ends to use them is not worth any advertised savings if they ever respond.

HORRIBLE COMPANY. This is the 2nd time this has happened with LIVING SOCIAL! FALSE ADVERTISING! I purchased a Living Social coupon in March 2012 for Adler's Contracting and have been leaving messages for them to contact me on the phone number provided as well as multiple e-mails. NO ONE has responded to my many, many calls and multiple e-mails to schedule the advertised offer for painting and the coupons expires in Sept. BUYER BEWARE! WITH THIS COMPANY AND LIVING SOCIAL. I have also been contacting Living Social who refuses to refund my money, claims they will contact me back and never do, I finally started keeping written names and dates of who I've spoken with and as of today my 3rd call to them they still refuse to refund my money. DO NOT PURCHASE ANYTHING THROUGH LIVING SOCIAL is my recommendation.

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filmdad3
San Diego, US
Aug 21, 2012 11:39 am EDT
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I know how to get the money back. The best way is to file a Small Claims action. Any other lawsuit is easy for them to brush off, but with a small claims suit, they CANNOT use a lawyer! Therefore, someone from Living Social will have to show up and defend. They won't and you will win by default EVERYTHING you ask for.
However, there are other ways before going to that extreme. Like, calling the customer service line. it's [protected]. Other numbers are [protected] and [protected]. They will put you through to customer service. Choose option 1 and wait for it to finish. it will tell you to hold if you did not get your answer. Then, you'll be on hold for about 5 to 15 minutes, but someone WILL come on. Explain your situation. THEN, explain what it is you think you have to do to get your money back. If they do not take care of it, small claims is the answer.

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filmdad3
San Diego, US
Aug 21, 2012 10:34 am EDT
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Did you call Living Social for a refund and the complaint? I just contacted them for a situation myself and know how to get the money back. Hit me up at filmdad3@gmail.com for info!

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4:28 am EDT

LivingSocial return policy is a scam

BUYERS BEWARE! Return policy is a scam! I ordered ceramic dishes on Aug 1, 2012 - after 10 days and receipt I called (good luck getting a human) and the lady told me that in the fine print the item didnt ship out until after the 16th! I didint recall that, but there was no proof of my purchase on my account - all I had was an order confirmation, confirming thye were happy to charge my card. And they did. Today I called back and told them to forget it - I just want my money back, the excitement is gone. But I was informed that I would have to wait until the purchase was shipped to my house, then reuqest a return slip and pay to return it MYSELF! Keep in mind this stuff hasnt even been shipped TO ME yet! Beware.

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7:09 pm EDT
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LivingSocial voucher not honoured - refused to refund

I purchased a voucher from LivingSocial. The deal wasn't honoured and the LivingSocial team uses every argument imaginable, whether it makes sense or not, to not face their responsibility as vendor of the voucher to refund the money.
Basically they make you wait on hold every time their argument is rebutted, until you get so tired of the process you just hang up. I've never been treated this bad as a customer. Save yourself a lot of frustration and money and stay away from them. You may be lucky and have a good deal, and you may be unlucky like I was and apparently most of the other reviewers and spend money on something that doesn't materialize.

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beckeye
rainier, US
Jun 03, 2016 8:33 am EDT

LivingSocial offered a "Deal" 2 movie tickets with Fandango for 9.00. Paid the money, printed the voucher. Hung it on my bulletin board. Went back much later to redeem. Fandango only redeemed 4.50 savings for one ticket. LivingSocial told me the deal had "expired" and I was only entitled to the original purchase price in savings...which after paying convenience fees was really not much savings at all. Customer service person "Jillian" said there was nothing they could do. My voucher had NO EXPIRATION DATE listed on it. They said that was somewhere in the original terms and conditions. After much time on the phone with them and with Fandango, no satisfaction.
Foolish customer service. Making the deal "right" would have been a small price to pay to amaze and delight this customer. Instead, they've given me a mission to spread the word far and wide--don't trust LivingSocial and their "fine print" and don't trust Fandango...THIS DEAL WAS NO DEAL! Avoid both companies--get your tickets with discount coupons in the entertainment book or via discounts from costco or AAA. Don't get caught by this faux "deal!"

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Romper
, US
Jun 03, 2016 8:32 am EDT

I got a gift and needed to cancel it because the merchant would not respond to my request for reservations. LS won't let me cancel the gift myself and insists I tell the person that gifted me to cancel it. Embarrassing all around. I don't get a gift, the giver feels bad and the merchant is off the hook. Don't use LS for gifts.

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ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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Use this comments board to leave complaints and reviews about LivingSocial. Discuss the issues you have had with LivingSocial and work with their customer service team to find a resolution.