LifeCell South Beach Skin Care review: The company is a scam and the product is not effective 73

I purchased mine through Amazon so there was no re-debit policy
the product was ok as cream and certainly made my face feel moisturised? but as to all the other claims - no. I saw no difference in my skin and neither did anyone else.
When purchasing from South Africa it works out about 3x more expensive than a premium Estee lauder product - to put it in perspective
i could have had my brow, eye area botoxed and my lips filled for the equivalent cost ! ! ! ! ! !

Yes, I tried returning and courier company in Singapore won't even want to accept the product since LifeCell refused to provide the necessary codes and numbers, in order to clear US customs. Now I'm stuck with the product!

I had just cancelled my card becos of them! This is a scam! I had emailed then but they did not reply. I am puting in a dispute charge with the credit card company and hope that I will get it back! SCAM! SCAM! SCAM! What was suppose to be a free trial for $14 turns to be a $400 charge!

I was scammed too. They sent me an email advising me of my VIP order of LifeCell is currently being processed and at the same time charge my credit card for US$163.50 last Sunday. I called my credit card company and unfortunately was late to stop payment. I have been charge for that amount and the product which I did not ordered and hasnt received. I sent them an email telling them that l did not placed the order and please do not send the product (on 18 August 2014) and I felt cheated.

This product l used didnt help me at all. In fact my skin becomes dull and dry. I have to go for facial treatment to treat the dryness on my face.

Hope that there is a way to get our refund back.

Carol/Singapore

I fell for the scam too. I then researched the net how I could complain about the merchant when repeated emails rendered unanswered. Eventually I lodged a complain to Better Business Bureau and Internet Crime Complaint Center. I even wanted to complain to Federal Communication Commission and Federal Trade Commission. I wanted them to pay. Even if I don't get a cent back, I wanted to teach them a lesson. I wanted them to be blacklisted for scamming people. Within 2 days, the merchant
replied asking me to return the product and giving excuses that my mails went into spam. I replied saying since there was no make mention that you must return with the box in the website, I will just return my tube and still expect to get a full refund.Yes I also
complained to my credit card company and they are in the midst of investigation. I will forward the email to my credit card company and BBB.

Some of my friends esp males said to let it go. Why should I let such people go? I want them to learn a lesson and not mess around with anyone. You want to do a decent business do it properly. If not you pay for the consequences. Most people let it go so they get bolder and scammed more people.Apparently, they are getting such good traffic they are in yahoo websites. I will do what I can to complain to google and yahoo and cause them to decrease their traffic.

Just called AMEX Singapore to terminate my card account. Looks like they have already posted the US$189.00 without my knowledge. AMEX says they will handle my application to dispute the charges when the final invoice comes.

Should have known "Nothing is for Free".

Found the fine print "Terms and Conditions" at the bottom of the webpage. Looks like font size 3.

i just had a very BAD experience. they charged me 189, 00 usd even thou i returned the product ordered on TRIAL.

I Hi, I'm from Singapore and like so many others, I fell victim to their very clever marketing strategy. They said there would be a full refund of up to US$189 if I were to return the product within 4 months from "date of purchase". Due to the stringent requirements from Singapore for export of cosmetic products, I am now stuck with the product. Wouldn't mind keeping it if is effective (shipment to Singapore alone costs US$32 )but it doesn't deliver any of those promises Courier company has asked for the company's registration no. (which they do not have) as it's an online company as well as a Manufacturer Safety Certificate (which they do not have either). The bank has promised that they will make sure I get the full refund if I were to return the product (shipping cost from Singapore is approx. S$80). :(( I regretted not doing my homework and checking out your website on that fateful day...

I made the mistake of not checking with the Better Business Bureau before I fell for this. However, I did use their "Live Chat" feature and asked questions. I copied and pasted the conversation and their representative stated I would only be charged $4.25 for shipping today and $189 AFTER THE 30 DAY TRIAL. Saw the two charges on my card and called Life Cell. They told me they do an authorization just to make sure the card has money on it and the funds will be released within 72 hours. This company is totally unethical in their business practices. I suggest each and every one of you file a complaint with the Attorney Generals Office of Florida. Go to www.myfloridalegal.com and on the right hand side under "Quick Links" click on Consumer Protection and File a Consumer Complaint. Make sure you have Life Cells contact information to input on the form. Not sure if I'm correct here, but I believe 3 complaints can equal a Class Action. Did any of you notice that Life Cell is advertising on this site? Makes you go hmmmmmm... Good luck all.

I agree with those who feel scammed. I cannot believe that any company would behave in this manner given the ease with which people can post their experiences. The "free" sample is extremely misleading and the automatic charges for both for the free sample and for additional product without customer confirmation is positively medieval. Why would a company conduct business without any intelligence or respect for its customers? For those of you considering any kind of relationship with this company, I suggest that you pause (for a very long time).

Same story as all above and totally agree. Authorized for $14.95 US S&H (to Aus) and received a large sized sample. Thought it was odd but trusted they knew what they were doing. Sure enough, they did! A few weeks later got billed $189US + currency conversion charges on my card! Rang my financial institution immediately. I was told the only way to stop this was to cancel and reissue a new card and was transferred to the fraud branch. They also arranged a refund of the entire amount, and said they'd contact me soon about the case investigation.
I emailed LifeCell and told them what I had done and got the standard BS reply about "you should have read the fine print", very charming and laced with "we care about what you think of us, have a nice day, blah blah blah." Within two days another shipment arrived which I promptly returned. I've had a flurry of very sarcastic and supercilious emails from Jayde and Nicole, basically telling me I'm an idiot for not reading the fine print, but that they will willingly refund my money. I told them that's not necessary now as I have cancelled my card, the money has been reinstated by the bank, and that the fraud investigation team may wish to recover their money from LifeCell at some point. It really doesn't crack their armour of company fake niceness so I'm just going to ignore from hereon as I'm done with the whole thing, fortunately.

I was interested in the product and while reading the website a "live chat" operator came online asking if I had any questions. I copied the conversation using copy and paste as follows: Crystel: Welcome to LifeCell! Let me know if you have any questions, I am here to help. me: Is this a monthly subscription service?Crystel: We do automatically create a subscription (shipping every 60 days) with your account, but you can customize, cancel or even opt out of this program as soon as you sign up for the trial offer.We offer a variety of ways to customize the automatic shipments if you want them or even allow you to be on a call-in basis. To be on the call-in basis (or cancel), you may call our office during hours of operation or send an e-mail to our support team to request no automatic shipments. me: And the cost is?Crystel: The retail cost of the product is $189.00, but with the 30-day trial promotion we have going on right now, you have the opportunity to try LifeCell out for 30 days by just paying the shipping and handling fee. me: Is this a trial size of the product or a full size bottle?Crystel: Each tube (including the one you receive with the trial offer) contains 2.54 oz. and lasts approximately 2-3 months, if used as directed. me: And the shipping and handling costs for each shipment are ?Crystel: Customers in the United States pay between $4.25 and $7.25 for shipping & handling (depending on the shipping address) and international customers are required to pay $15.00. me: so the cost every 60 days is $189.00 US plus $15.00 US is that correct?Crystel: If you keep the product past the trial expiration (30 days), then you would be billed the retail cost, which is $189.00. Then when you choose to reorder, you would be automatically discounted to the special reduced VIP price of $149.00. You are eligible for the VIP price on either the subscription or the call-in basis. after the 1st charge of $189 all future orders will be $149 every 60 days plus S&H " So the key point here is ASK VERY SPECIFIC QUESTIONS, Hard lesson to learn. No way would I ever order as I have personally experienced and read about the difficulties cancelling automatic billings and getting refunds.

lifecell took two weeks to send the product to us. They did not state clearly on their order site about the continuous charges. This is not a legal binding agreement if a company assume you want to order further products from them without your consent. Don't be afraid to challenge them. Take records of the transaction from the first order and keep all info with you as they have made statements contradicting their 30 day free trial on their return forms. It is a company that will bully you to submission. That is blackmail in any court.

I agree with all. Three words...Class Action Lawsuit

Same problem. 12 hours after ordering the 'free' product, expecting to be charged for shipping only, I get a call from my bank to say there is a possible fraudulent charge (they then must be aware that the company is bad news). Lifecell were doing a pre-authorisatiion for 2 amounts - the shipping charge & the shocking price of the product. I immediately wrote to them, cancelling the transaction. They wrote back saying product has been shipped, but don't give me no shipping details. They say I can return within 30 days. I am attempting to have my bank block the company from charging me. I feel sick!

I wanted to post my follow up. I did not get charged any further after returning the product and I think it was because I didn't sign anything to begin with. I had ordered when a salesperson called my home so there was no document to sign. I did follow the return policy to the letter. I was expecting this to go badly feel like I dodged a bullet.

Same old story - same thing - sent it back 6 days after receiving it and they have billed my AMEX for it. Am disputing with AMEX - they will get back to me...a lesson learned!

I agree with everyone re complaints of this South Beach Company--a number of years ago I ordered a "trial" of some product they were promoting (it was so non-effective I cannot even remember the name)--my biggest complaint was the difficulty in cancelling the credit card info & stopping further shipments, billings, etc. I cannot remember the specifics but learned hard and fast: if a company is going to require YOU to cancel further product shipments, without any notice that you will continue to receive the product (& I am sorry, but asking people to read the "fine print" while they hype FREE..is very deceptive...) you are going to likely end up with a VERY expensive item that you may find isn't all it is supposed to be. Probably why this outfit sells products only online. I would give them a "miss"--purchase something similar at a local retail/upscale dept. store store and know you will get refunded if you return the product because it did not do what you expected.

I want to thank you all for putting the information that this company is a SCAM, I almost ordered last night but didn't have a credit card on hand to even get the so called free trail, then they had a cost of $149.00 that would be charged after the 30 day free trail period. I'm so glad you had expressed that it is a scam.
Thank you all again
GolfgirlCruz

I like the product. Never was I given any info on buying. No contract when I paid for shipping $4.95. Would not have used that card for anything bigger, it is a designated card.
Charged $189 while on vacation, thank God I caught it.
The "sample" (free) was large, I might consider that price, as it will last a year maybe.
Certainly NOT under these business conditions!
I will warn my bank next after reading these posts.
Thank you!
Leslie, Flagstaff, Az

SCAM! Called and cancelled our Visa card as they charged our card with $189.00 a day after I ordered it for ''FREE'' I will be calling the Florida state attorney generals office come Monday. This company needs to be shut down! If you've been taken for a ride too, don't take it, shout out! Robbery is NOT legal. Call & complain! This scam runs out of Hollywood, Florida. Let's bombard the Attn. Gen office & throw them under the bus! CROOKS! Life cell company, & employees, SHAME ON YOU!

I received this product and didn't see any difference in my skin than I did with any other product I've bought. I have read the instructions on returning this product and obtained my RMA code printed off everything they requested addressed the return package as instructed and they will receive it within the allotted time. I will let you know if I too am a victim of a scam company.

After reading all of these complaints, I called them right back and requested not to ship me the free product I just paid 1.65 but I am not sure I want to go to the problems that many of you have.

Never EVER buy anything without reading the terms and conditions FIRST. If there is any auto-ship stuff, DON'T BUY IT. You will get stuck for lots of money.

I contacted LifeCell by email and telephone to tell them that the
product did not work for me and not to debit my account. They did it anyway. When I go to my bank to dispute this withdrawl from my account, I will get a new debit card so that it will not happen again. I am convinced that the internet is filled with scams that offer free trials so that they can get your information. All of you out there should beware of this kind of fraud.

The Life Cell people should be turned into the Better Business to bureau! This cream is a "HUG" scam we all should file a class action suit against the company!