LifeCell South Beach Skin Care reviews and complaints 52
Keywords
product charge credit card cream company skin care refund account transaction charged package return tube lifecell face sample trial scam charging bank accountNewest LifeCell South Beach Skin Care reviews and complaints
South beach skincare
After the company received the trial back within the allotted time, this is the email I received from them:
This email is to confirm that we have cancelled your order and your account will be reconciled accordingly.
Please allow 5-7 business days for the process to be complete.
For international customers - it may take 7-14 business days for settlement.
-If you returned your trial of LifeCell within 30 days, then you have not been charged anything other than the original cost of postage.
Sincerely,
South Beach Skincare Customer Support Team
South Beach Skincare
http://www.LifeCellSkin.com
p. [protected] M-F, 9am-5pm EST
This very day they went ahead and charged me anyway!. When I noticed the debit on my bank statement, I called their customer service to complain. Their representative state that a refund was issued. HUH? and that now I must wait 2-5 days to see it on my account. As I was speaking to the rep about all the deception, she hung up on me. I proceeded to write an email back:
To whom it may concern: [please note the subject of your email- LifeCell Refund was processed]
Pursuant to your email confirming your receipt of my trial, I am quite disappointed that you charged me.
The instructions given to me was to have the trial back to you by the thirteenth of April of which was complied. The email attached from you strongly states that if it was received within the 30 day trial, there would be NO CHARGE!, and yet, you did charge me! Now I'm told by your representative, Jennifer, that I need to wait 2-5 business days to see a refund. Why on earth would I be charged at all is beyond me. Putting that charge on my account will now put me in a difficult predicament with my bank.
This whole issue, from "only pay S&H..." to "returning trial..." has been one after the other deceitful venture.
At this point, as I stated to Jennifer, I wouldn't pay a dime for this product even if I did like the results, due to one representative's rudeness, and the verbal and non-verbal lies and deceptions.
Kindly have the refund issued this HOUR so I can see it on my bank account.
Thank you.
I don't trust these people. I cancelled my card and now, inconveniently, need to change all my accounts. Thanks LifeCell :(
How can we stop these people?
all in one anti aging treatment
Looking for a moisturizer online, I saw the Life Cell Skin Care offer for a free sample for those wishing to pay shipping costs. This mailing fee was debited from my bank acct and a tube of the Life Cell dispatched. When the product arrived there was nothing in the box stating it should be returned or incur a charge of $189. Or that additional pkgs would be shipped and charged. This free sample was my only request. I entered into no agreement for anything else from the company, nor did the form state I would lose the free offer if I failed to return the tube within 30 days, and be charges $189. I would not have agreed to this. Why would they need the tube back? This would be an inconvenience. I find the thought of them reusing products repugnant. Was I sent a used tube a client returned?
I received a shipping notification from the company March 2016, which appeared on my cell phone, stating that a shipment (which I had not authorized) was being mailed and would be billed to my name. I was shocked as I had not placed an order, nor had further contact with this company since the initial free trial offer was mailed.
The next notice concerning Life Cell company came via my bank statement that this was not the first shipment I had been charged for. But I had not received anything else from them, other than the free 30 day sample. I was charged $189 for the so called free sample that I also paid shipping on.
The South Beach Skincare rep Shana Stoute states in reply to my email reply to the shipping notification that I had not placed an order and did not want to be billed by them, that their ad includes info that they will be shipping additional packages periodically and charging to the card number I provided. I read the free sample ad and this was definitely not implied on the free sample ad.
I would never have agreed to future automatic purchases of a product I had never used as of yet, being debited from my bank acct. How would I know if it was appropriate for my skin type or something that I even wanted to order?
I notice that there are over 50 complaints similar to mine. How many women lodging their complaint can vouch for the fact that the free offer ad did not purport to financially obligate those receiving the free trial offer to any additional purchases? The website info may have been revised for liability sake of the company following complaints. I have reported the problem. The business dealings of this company should be thoroughly investigated.
unauthorised charge
On January 14, 2016 I responded to the Life Cell’s (Hollywood, US) introductory offer on the internet and consequently received from them a tube of LifeCell cream, for which they have charged my Mastercard. I have never ordered anything else from them. However, on 16 February, 2016 my Mastercard was charged again, this time for $272.99 AUD. Not knowing which branch of LifeCell has charged me, I have contacted the Australian distributor of LifeCell products who advised me that the US branch must have been put me on some form of automatic ordering system. And so I went back to the original confirmation email and, upon reading it, noticed that at the bottom of that email was a link to an agreement which, if not cancelled by me locked me into an automatic ordering, which was definitely not clear to me at the time of making the initial order. I believe that practices like this should be stopped.
Unauthorized subscription to a product touted as a free trial, with only shipping costs to be applied.
I am still waiting forfor r a company iNvoice and original order number. The company name is LifeCell, South Beach Skincare. LifeCellAntiAging.com [protected]. I did receive an e-mail acknowledging the cancellation. However, after paying the initial shipping costs for the allegedly "fREE" trial item, the company debited the account again for $189.95. I had no way of knowing they would charge me. It caused a great debacle at the bank and overdraft charges as I am going through a divorce, I now bank elsewhere and the account from which I paid original shipping charges is now defunct. Again, they waited nearly a month to charge they're outrageous and totally unexpected fee, did not inform me of my pseudo subscription, leaving me with an overdraft charge.
Buy a Visa Cash Gift card for the amount you want to buy. Use that number and not YOUR credit card or debit card number. They can't get any more than is on your cash gift card. Someone told me to alway try this way when asked for a credit card number because the scammers will bill you full price and do it in some cases every month and it is a nightmare to get the bank to stop honoring their removal of funds, even after you've notified the bank of the scam. ALWAYS go on the Internet and google in s uch terms as critics of the product. Do not be fooled with scams put on the Internet by the actual company with nothing but great comments about the product. You can tell who wrote them because of the way the site is worded.
Never give them you actual credit or debit card. Buy a Visa card that is worth only worth so much. It may work and they cannot get more money of out you than is on that gift card.
All of it and your thieving ways
You had better put my money back onto my credit card now i am so angry and will contact everyone i need i hate your product and now hate your thieving company-- put my money back i specificially said never charge my account i mean business.. I don't have a customer number-i tried you product hated it and you stole money from me.. Who do you think you are? Jacqueline Reynolds 7080 w 20th ave #101 Lakewood Colorado
Stolen money from credit card
Be aware of lifecell, this company is a big scam! I tried a "free" trial and they stole $ 169 from my creditcard. After googling "lifecell scam" i founded this site and an other article: http: / / bestanti - aging.com / best - anti - aging - products / anti - aging - skin - cream - reviews / lifecell - all - in - one - antiaging - treatment - scam /
If life Cell is that great why are the famous people not using it and why are no positive results shown?
When I hear bla bla bla in a jar all you need is this product and you will look young again
Well if that were possible I still cannot understand why the rich and famous are not using it and we do not see magic results because let's face it there is one way to look younger and that's with the facial treatments which cost about 2500.00 as a start up cost and the same amount every 4 to 5 months to maintain, I got the face injections and what it did was fill that sagging space on my face to bring my cheeks back like when I was 30 and it did cost me nearly 4, 000 that afternoon and yes I liked the results but I could not spend close to 8 or 10 thousand dollars a year and during my treatment another woman was called in and they agreed I needed Botox here and there, I was just so excited to see a younger me but, I did see fewer wrinkled but not worth 3 or 4 thousand dollars a visit, I get an email saying come in and get your face rejuvenated for the upcoming holidays, sure does have a nice ring to it but again it's all about research do your research about any product, or buyer beware.
If life smell is that great why are the famous people not using it and why are no positive results shown?
When I hear bla bla bla in a jar all you need is this product and you will look young again
Well if that were possible I still cannot understand why the rich and famous are not using it and we do not see magic results because let's face it there is one way to look younger and that's with the facial treatments which cost about 2500.00 as a start up cost and the same amount every 4 to 5 months to maintain, I got the face injections and what it did was fill that sagging space on my face to bring my cheeks back like when I was 30 and it did cost me nearly 4, 000 that afternoon and yes I liked the results but I could not spend close to 8 or 10 thousand dollars a year and during my treatment another woman was called in and they agreed I needed Botox here and there, I was just so excited to see a younger me but, I did see fewer wrinkled but not worth 3 or 4 thousand dollars a visit, I get an email saying come in and get your face rejuvenated for the upcoming holidays, sure does have a nice ring to it but again it's all about research do your research about any product, or buyer beware.
Scammers well u just scammed the wrong person you are up the creek people your done I will destroy you and your company
not a trial a lifetime commitment
On December 2015 I stayed 3 weeks in an hotel in Clearwater FL
I saw an advertising for a miraculous American cream
As the advertising was saying give a try you have nothing to loose except a couple of years off !
On March I have lost almost 400 US dollars that they have charge on my credit card without my agreement
I m French and I live in France I gave life cell company the address of the hotel where I was staying on December so they might have send their creams to the hotel ... I suppose !
I m really upset because for a trial I paid 400 USD I had to cancel my credit car to stop them to charge me each month 189 USD
And on the top of everything this anti aging cream is not a good product at all !
Laurence alberola
bait and switch
South Beach Skincare is doing a bait and switch online. They advertise for a $4.25 sample of their product LifeCell, anti-aging cream but then charge your bank account an additional $189.00. Whether you authorize it or not. I told my bank its an unauthorized transaction, put a stop payment on my account and called South Beach Skincare. They did not want to return my money until I mentioned the Massachusetts Divison. of Banks which regulates online businesses like this. A Bait and Switch is illegal in Massachusetts and if they did not cancel my order and return all monies then I would contact them to do an investigation. The penalty in Massachusetts for doing a Bait and Switch is heavy. Then they promptly cancelled my order. Beware. Be Warned.
unfair charge
I signed up for a 30 day free trial. received product, lifecell the product didnot work. returned product within the 30 days. Now I see on my credit card statement that they are charging me $189.00 for the product that didnot work, and that I returned. Don't buy anything from this company. They are nothing but a scam. Read the other complaints, I wish I had before trusting this scam company.There is nothing out there that will make you younger looking except surgery.
Free trial is a scam
I ordered Lifecell cream through a "free" trail - just paid shipping. I failed to get any results and called to stop any shipments. Then Surprise! I had a $189 charge on my credit card. When I disputed it, I was told that not returning the free sample within 30 days meant I would be charged. I had no resolution on this. Quite the expensive free trail.
Hi, I felt for the scam also. Just received my bank statement and US $189 charge on it. I was too late to stop the payment and not sure they will ship anything even though they ship the product is not effective at all, guess will not even get back the refund either. Well we had learned a good lesson of buying things from internet.
Regards
Herman Low
My wife and I are only into our second month, we have seen a minimal change. However, they were very upfront in saying if we did not return it within 30 days they would charge the full amount for the product. You have the option to order on demand or have your order sent at specified intervals. I don't know yet how effective the product will be, but it is not fair to slam them because you did not read the offer.
LIFECELL Miami Florida Unauthorized Transaction Charges on my CORNER CARD
I saw your cremes on FACEBOOK -Florida and found twice products (crèmes) that you sent me to Switzerland;
HAVE NOT ORDRED!
my credit card one charge on the 23.10.14 of Frs. 160.55
the other on the 22.12.14 crèmes from crfemes I didn't ordred. Frs. l65.25
I have all your cremes here, I didn't open any.
How Can I retourn you all cremes for FREE and what is your addresse to retourn all products ! All Post Charges are for you !
My name is Elvira JOBST-HOFMANN Champ Roy 1 1867 Glutières-Ollon .- Switzerland
company not wanting to refund goods returned
I ordered a sample tube of the LifeCell Anti-Aging Skin Care treatment from this company in August 2014 and the amount of $18.22 (NZ) was charged to my credit card on 12/09/14. I had been using the cream during a 2.5 month holiday in Australia, visiting family, and had decided that I would be returning it to the company, as per their original offer, once I got back to NZ on 30th November, due to my not having had the results that they claim it should have had. When I got home, my husband presented me with two charges on our credit card from Life Cell and a package of Life Cell products that I had not ordered. The two extra charges being $247.83 on 11/10/14 and $213.70 on 14/11/14. I sent them an email stating this fact and asking advice as to how I was to go about the process of sending them back and also requesting an address for where these products were to be sent to. After numerous emails, I eventually got this information, but only after having to contact my Credit Card company and lodging a formal complaint with their Disputes team, and relaying this information back to the Life Cell company. I sent the initial sample cream and the subsequent unused products back to them on 4/12/14 and they acknowledged that they received the goods on 22/12/14 (their word against mine). I received a refund of $238.83 into my Credit Card account on 23/12/14. I sent them another email confirming this and asking why they hadn't refunded the other $213.70. They replied saying that they had no intention of doing so, as the returned goods should have been with them by 12/12/14 and not 22/12/14 as they claimed they had received them. I emailed them stating that this was unacceptable and that I would be notifying my credit card company again and giving them permission to take action to retrieve this outstanding amount, which has been actioned today! I dread to think of how many more people have been swindled by this highly unethical company?!?
Scam
Received Lifecell product from (Hollywood Florida) in mail and found charge on my credit card. I did not order the product. Called the company and Jessica kept insisting that someone in the house ordered it--I said that no one here ordered it or ever heard of it before it arrived. Jessica kept insisting that if I had not ordered it then my wife had ordered it. Then she insinuated a number of times that my wife was lying to me about this.
The complaint has been investigated and resolved to the customer’s satisfaction.
To me happened the same just few weeks ago!
Cheater and scam
I saw the ad on LifeCell online and went on to purchase the Trial package for the Lifecell skincare in US. It was courier to me to Singapore. Subsequently in the next 2 months, there are 2 unathorised transactions from LifeCELL! This company is a total scam and should be reported to the respective authorities in US. I am lodging to a complaint board in Singapore and has stopped the credit card transaction. There are 4 key problems with this company which I will be disputing against on laws of tort and misrepresentation:
1) The terms and conditions was ambiguous at the point before we order the trial package. This resulted in misrepresentation.
2) The pop-up window for us to key in details on so that the transaction can be made quickly unknowing the consequences.
3) The 2nd transaction was not even notified prior to making the purchase and it is not stated in the terms and conditions to the purchase.
4) Clearly, the product is not as effective as shown with celebrities report and all. These celebrities should sue against this company whether they indeed purchase and use the product with proven effectiveness.
DO NOT BE CHEATED FROM THE COMPANY - LIFECELL SOUTHBEACH SKINCARE
I will proceed to file a complaint against this company through our Singapore authorities.
The complaint has been investigated and resolved to the customer’s satisfaction.
I do agree Lifecell is cheater and scammer.
when you order the item it wont show terms and conditions later and they will do unauthorize transacations.
dont buy items from life cell and they will rip you off.
OK, not sure if you are just one of those people that want free things or something BUT the first 2 parts of the TERMS AND CONDITIONS from the website are VERY CLEAR. I think you just decided not to read them. It is very clear that the triel is free for 30 days and then you must pay for it if you decide to keep it AND you then have to pay for the next sample up front.
PLEASE READ FIRST in the future.
1. TRIAL ORDER TERMS AND CONDITIONS
Your 30 Day Trial Period will start when the order is placed. You will be responsible to pay Shipping and Handling charges for your first shipment of LifeCell. If you wish to cancel your order within your Trial Period, simply call [protected] and return your tube (even if it's empty!) within 30 days from shipping date and you will not be charged anything other than the shipping and handling fee. If you enjoy LifeCell, do nothing and at the end of your Trial Period your credit card provided today will be charged $189.00 and you will automatically be enrolled in the LifeCell VIP Discount Club. This means that in approximately 30 days from the end of your Trial Period and every 60 days thereafter, you will be shipped a new 2 months supply of LifeCell for the low VIP price of $149.00 per tube with FREE shipping for domestic customers. This is a reoccurring order which is more fully described below in section
2. Remember, you can cancel at any time by contacting our Customer Care Department at [protected] or visit us online at www.lifecellskin.com. Today's charges and future charges will appear on your credit card as South Beach Skincare/Lifecell or Life cream.
Note: When using a debit/credit card, your bank will pre-authorize your card for $189.00 thereby creating a pending transaction on your account. If you see this on your account, it's only a temporary authorization and will disappear in a few days. It is NOT a charge. We do not charge your card (besides S/H) for 30 days. Keep in mind all transactions on this website are in USD. If your financial institution operates with a currency other than USD, they may assess an international currency exchange fee.
2. RECURRING ORDERS
PLEASE READ THE FOLLOWING SECTION CAREFULLY. THE FOLLOWING SECTION DISCUSSES A NEGATIVE BILLING OPTION INVOLVING THE PRODUCT(S) YOU ORDER FROM THE COMPANY. AS DISCUSSED IN GREATER DETAIL BELOW, YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND PAYMENT FOR FUTURE SHIPMENTS OF PRODUCT, UNLESS YOU NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.
If you do not cancel your order within the 30 Day Trial Period and return the Product to us within 30 days from shipping date, your credit card on file will be charged $189.00. If after your 30 Day Trial Period you wish to continue to receive LifeCell, simply do nothing, and in approximately 30 days and continuing every 60 days thereafter (a Recurring Order), you'll be shipped out a fresh new 60 day supply of LifeCell for the low VIP price of $149.00 per tube with FREE shipping. For your convenience, we will bill the credit card you provided us for your initial order.
taking money without concent on trial
I'm from England and saw this add for a trial product. I paid the shipping fee but read your concerns and cancelled it the next day. I received an email to confirm this and they then sent me a duplicate. I emailed them several times a day sorting this out but they have WITHELD RETURNS AND CHARGED ME FULL PRICE WITHOUT MY KNOWLEDGE OR AGREEMENT. I am due in hospital next week and they have taken no STOLEN as it was with without my knowledge 189 dollars. And they are demanding I send them the product back and pay for returns. I am contacting the consumer complaints England for this scam but hope you read this before you make yourself stressed. I wish I had seen these reports before they conned me.
I have learned over the years that if I think I want to order a sample, or anything for that matter on line, I always google the name of the product along with the words scam OR fraud and BINGO!
Life Cell skin is a fraudulent company on so many levels. The ' free trial' offer is written so badly even an attorney couldnt make sense of it. Done on purpose. Second its not a free trial as they have your credit card information and they WILL bill you even if you return the product! Only way to stop them is to change your card info and start investigation with BBB and your banking institution as I am now. Secondly this product is nothing. The ingredients are bogus, the people who claim they use and love it are fictional. It does nothing more than put a heavy layer of creme on the skin as coco butter would. The most money they put in their company is the bad customer service people and the fancy card board boxes they ship out to distract from a cheap product. It IS a scam people, and they WILL bill your card fraudulently as they have hundreds others. They are NOT counting on repeat business. Dont be dumb! By pass this hole in the wall who will go under due to all this.
Thats my point... THEY ARE UPFRONT... The FIRST part of the terms have EVERYTHING you need to know... You people are just too STUPID TO READ IT...
Your right...think before you act..we humans can so easily miss the details which is exactly what they are hoping for. You can read this information before. I had to go back through the order processing before I found where I had gone wrong. Just wish companies would be more upfront. Buyer beware...If it sounds too good to be true then it probably is. Also FREE TRIAL is different than FREE SAMPLE
You are correct, you can read it before you order, But why are they not more upfront? Why put it after the submit button. I had to go back and go through the motions of ordering to find where I had missed this critical information. You are right Think before you act because companies DO USE very clever marketing practices. They are hoping that we don't think before we act!
sa2014... What are you talking about?
It is not hidden anyplace... You are asked if you agree to the terms and you can click on it to read it. If you do not agree then they will not process the order.
But that does not matter either because you can read it BEFORE you do the order.
THINK BEFORE YOU ACT PEOPLE
They hide the above information AFTER the submit button for the free trial. I had no idea they were charging me $189.00 after 30 days and would automatically send me another shipment in 60 days once again charging my account. If this product is so great why do they have to be so deceptive. I am ashamed of myself for falling for this marketing scam.
I do not understand people... Even if you did NOT want to read the entire terms and condition, the first parttells you ALL that you need to know. It reads:
1. TRIAL ORDER TERMS AND CONDITIONS
Your 30 Day Trial Period will start when the order is placed. You will be responsible to pay Shipping and Handling charges for your first shipment of LifeCell. If you wish to cancel your order within your Trial Period, simply call [protected] and return your tube (even if it's empty!) within 30 days from shipping date and you will not be charged anything other than the shipping and handling fee. If you enjoy LifeCell, do nothing and at the end of your Trial Period your credit card provided today will be charged $189.00 and you will automatically be enrolled in the LifeCell VIP Discount Club. This means that in approximately 30 days from the end of your Trial Period and every 60 days thereafter, you will be shipped a new 2 months supply of LifeCell for the low VIP price of $149.00 per tube with FREE shipping for domestic customers. This is a reoccurring order which is more fully described below in section 2. Remember, you can cancel at any time by contacting our Customer Care Department at [protected] or visit us online at www.lifecellskin.com. Today's charges and future charges will appear on your credit card as South Beach Skincare/Lifecell or Life cream.
Note: When using a debit/credit card, your bank will pre-authorize your card for $189.00 thereby creating a pending transaction on your account. If you see this on your account, it's only a temporary authorization and will disappear in a few days. It is NOT a charge. We do not charge your card (besides S/H) for 30 days. Keep in mind all transactions on this website are in USD. If your financial institution operates with a currency other than USD, they may assess an international currency exchange fee.
product does not work
Product not effective. I did not place a second order but received a call from my credit card bank and managed to stop payment on time. Emailed them to say that I am not interested in the product same day that I received an email that they are preparing to send product. However, 3 days later received email from DHL to say that product is shipped and is on its way. Fortunately for me no damages thanks to quick thinking of my bank to stop and cancel the card.
fraud from credit card
this LIFE CELL company is bunch of THIEVES, FRAUDS and cons...
i buyed one time promotional offer price cream from them and the product was useless but without my knowledge they took out 200 dollars from my account exactly same date one month after...my promotional transaction...and i did not received any other product too...for the money they took from my account...in next credit card bill i disputed the transaction but the bank wasn't listening either...
PLEASE PLEASE DO NOT BUY ANYTHING FROM THEM...THEY ARE FAKE COMPANY WITH FAKE REVIEWS...THEIR PRODUCTS ARE FULL OF C***...AND S***...i am a middle class resident and that 200 dollars meant lot to me...my all CURSE IS WITH LIFE CELL...BURN IN HELL...
The complaint has been investigated and resolved to the customer’s satisfaction.
bogus charges and I can't stop it
Customers, be aware that the website www.lifecellcream.com is real scam. These jerks started to charge me for $36 per month. I already called them and sent emails, but no one picked the phone or replied to my emails. I have no idea how to stop them, but I’m really angry with them.
Also maybe someone has any ideas how to stop these fraudulent charges. Please, share your views.
Fraud
Lifecell is a beauty product designed to make wrinkles disappear. They advertise on their website for a free trial. In the instructions and terms it states that you will not be charges the $189. 00 until after you have had the product for 30 days. I, too, like all of the other statements, was charges the $189. 00 plus the shipping and handling. I cannot testify to the whether the product works or not because i could not get past their shady business practices to use the product. I have had to close my debit card account so they could not charge any more charges to my account. I did not trust them to cancel my account, even though i have spoken to a representative and i have sent an email cancelling any further transactions. My advice to any one who has given them your bank info to cancel that card or take action to dispute this companies charges in the future. I will putting a claim in to get my money back from these crooks and i hope to put them out of business in the near future.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a victim of the LifeCell underhand marketing practices as the other people have been in wanting a trial sample of a cream and ending up being charged an exorbitant sum for a wonder product that cannot be or it would have been marketed honestly in the first place. Simple deduction!
These worms will have their comeuppance. It is already written into their karma!
Nicholas Barnes
Hello Angela,
I have taken action against these worms for the same reason as everybody else.
I would greatly appreciate your confirmation, with proof to me that you are acting against this company and that you are not part of the scam and thus in cahoots with them. No offence meant, but for a woman to use Esq. after her name rings warning bells as it is authorized and suitable only for men as part of English cultural tradition. A Lawyer would normally know this!
With my regards
Nicholas
I just paid for the shipping of the free sample this morning of an amount of $14.00 and got $200.00 deducted from my account AT THE EXACT SAME MOMENT! I had to call my bank to cancel my card! What a fraud! They deducted the money even though I didn't ask for the whole thing and before I receieved anything!
I fell for the scam too. I then researched the net how I could complain about the merchant when repeated emails rendered
unanswered. Eventually I lodged a complain to Better Business Bureau and Internet Crime Complaint Center. I even wanted to complain to Federal Communication Commission and Federal Trade Commission. I wanted them to pay. Even if I don't get a cent back, I wanted to teach them a lesson. I wanted them to be blacklisted for scamming people. Within 2 days, the merchant replied asking me to return the product and giving excuses that my mails went into spam. I replied saying since there was no make mention that you must return with the box in the website, I will just return my tube and still expect to get a full refund.Yes I also complained to my credit card company and they are in the midst of investigation. I will forward the email to my credit card company and BBB.
Some of my friends esp males said to let it go. Why should I let such people go? I want them to learn a lesson and not mess around with anyone. You want to do a decent business do it properly. If not you pay for the consequences. Most people let it go so they get bolder and scammed more people.Apparently, they are getting such good traffic they are in yahoo websites. I will do what I can to complain to google and yahoo and cause them to decrease their traffic.
I just ordered the product and was only supposed to pay for the shipping and when I tried to use my credit card for another purchase, it was declined. Checked my on-line bank statement and have already been charged the $189.00 for the product even before it was shipped. What kind of scam are they running?
illegal charges
On Feb 14, 2014 I ordered a tube of Life Cell on their FREE trial basis by merely paying 4.25 on postage. On 3/17 they charged my account $189.00 - supposedly for another month's supply which I never ordered or received.
Sometime later they sent me an e-mail saying they were sending another month's supply at (I thought they said) 149.00, but apparently it was 189.00 as that is what they put against my credit card (totally without my permission)
I immediately sent an e-mail saying: CANCEL CANCEL CANCEL. They sent one back saying there would be no charges on my credit card, but here they are! I will take it to the bank and get a scam charge started. I am a 77 year old widow living on social security and I certainly don't buy and can't afford face cream that costs almost 200 dollars. I see by the scam web-site that I am not the first one this has happened. Looks like its the way they do business.
Would some of the others of you who filed complaints please tell me how this came out for you.
small handling charge became a $189.00 deduction from my checking acct.
I agreed to a free tube of cream paying a less than $5.00 shipping charge. Instead I was charged $189.00! This was not approved by me and illegally taken from my checking account. This is an ongoing scam by Lifecell to charge an exorbitant fee for a cream that does little if anything.
I want my 189.00 back and the elimination of my debit card from their files. This company may deduct more money from my account without my permission again. This is a disgraceful con job by an unscrupulous company and should not be allowed to advertise this on the internet. People should be warned about this site and Dr. Oz should stop lending his name to this rip off company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please stop my order no need more thank you order number190522988481
SAEED Toyama
Kogasaki 204-6 Chiba ken
Matsudo shi. TIBA 271-0068
Japan
I mistakenly trusted the advert and fell into the trap because Lifecell advertised on a Homeopathic website called Earth Clinic (which is a great and trusted site). Oh dear how wrong was I. Rushing off to the bank tomorrow to change my account which is a pain in the proverbial. Feel furious with myself for being scammed.
LifeCell South Beach Skin Care In-depth Review
In summary, LifeCell South Beach Skin Care offers a range of anti-aging skincare products that cater to various skin types. While the pricing may seem high, the quality of ingredients and the brand's commitment to safety and sustainability add value. Customer service is responsive, and the website provides a user-friendly experience. Shipping and returns policies are clear, and customer reviews suggest a high level of satisfaction. LifeCell has a good reputation in the industry, offers occasional promotions, and shows a commitment to social responsibility. However, more information on clinical research and mobile experience would be beneficial.
Product Range and Effectiveness
- Variety of skincare products offered is good, with solutions for anti-aging.
- Anti-aging benefits and results are positive, many users report seeing improvements.
- Suitability for different skin types is considered, with products for sensitive skin too.
Ingredient Quality and Safety
- LifeCell uses a mix of natural and synthetic ingredients, focusing on safety.
- No controversial substances are openly listed, seems safe.
- Allergen and sensitivity information is provided, which is helpful for sensitive skin users.
Pricing and Value for Money
- Cost is higher than some brands, but competitive for premium market.
- Size and longevity of products are standard, use as directed for best value.
- Money-back guarantee and free trial options are available, which is reassuring.
Packaging and Sustainability
- Eco-friendliness of packaging is a focus, with recyclable materials.
- Environmental impact is considered, though more details would be useful.
- Product shelf life and storage requirements are standard, no issues.
Customer Service and Support
- Customer service is responsive to inquiries and issues.
- Support is available via multiple channels, including phone and email.
- Customer service hours are adequate, and staff is helpful.
User Experience and Website Navigation
- LifeCell website is easy to use, even for not tech-savvy people.
- Online shopping experience is smooth, checkout process is straightforward.
- Product information and resources are available, could be more detailed.
Shipping and Returns Policy
- Shipping options are clear, costs and delivery times are reasonable.
- Return process is straightforward, conditions are fair.
- Refund policy is customer-friendly, aligns with satisfaction guarantee.
Customer Reviews and Testimonials
- Customer feedback seems authentic, but always good to be cautious.
- Before and after pictures are provided, helpful for new customers.
- Overall customer satisfaction is high, with good product ratings.
Brand Reputation and Industry Standing
- Company history is established, with several years in business.
- No specific awards or recognitions mentioned, but media presence is good.
- Expert endorsements are present, adding to credibility.
Promotions and Discounts
- Discounts for first-time buyers are available, which is enticing.
- Seasonal promotions and loyalty programs are offered occasionally.
- Exclusive offers for subscribers or members are a plus.
Clinical Research and Development
- Information on clinical trials is limited, more transparency would be appreciated.
- Investment in research and innovation is claimed, but specifics are not detailed.
- Patents and proprietary technology are mentioned, indicating some level of innovation.
Social Responsibility and Ethical Practices
- Commitment to social causes is mentioned, a positive aspect.
- Ethical sourcing of ingredients is claimed, aligns with brand values.
- Corporate social responsibility initiatives are part of their ethos.
Accessibility and Inclusivity
- Product range caters to a diverse demographic, which is inclusive.
- Inclusivity in marketing is evident, though always room for improvement.
- Website accessibility features are not detailed, could be improved.
Mobile Experience and App Availability
- Mobile-friendliness of the website is good, works on smartphones.
- No specific mobile app is mentioned, could be a point for development.
- User experience on different devices is consistent and satisfactory.
Comparison with Competitors
- LifeCell positions itself as a premium brand in the skincare industry.
- Unique selling points include their all-in-one approach and clinical backing.
- Market share and growth information is not detailed, but brand is well-regarded.
Here is a guide on how to file a complaint or review about LifeCell South Beach Skin Care on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with LifeCell South Beach Skin Care in the 'Complaint Title'.
4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about LifeCell South Beach Skin Care on ComplaintsBoard.com.
Contact LifeCell South Beach Skin Care customer service
Website
The Skincare Supply
5 reviews
NULASTIN
9 reviews
Vibriance
16 reviews
CeraVe
8 reviews
VoogueMe
9 reviews
Most discussed LifeCell South Beach Skin Care complaints
lifecell cream free trialRecent comments about LifeCell South Beach Skin Care company
Hair restoration systemOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with LifeCell South Beach Skin Care?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LifeCell South Beach Skin Care Customer Service. Initial LifeCell South Beach Skin Care complaints should be directed to their team directly. You can find contact details for LifeCell South Beach Skin Care above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about LifeCell South Beach Skin Care. Discuss the issues you have had with LifeCell South Beach Skin Care and work with their customer service team to find a resolution.
THIS IS A TOTAL SCAM. They advertised on Apple News targeting men about their “free trial”. Then when I text chatted with them on their “Free Trial” link, I was told that if I kept the product after 30 days, my card would be charged $189. Whoever I spoke with said that AND their posted “Guarantee” says: " If you keep LifeCell beyond the 30 days “free trial period”, your original form of payment will be billed $189." After that the payments would be $149.00. HOW is there any free trial period when the first payment is even more than the following payments? They said I would also be charged $20 for shipping overnight with delivery on Saturday (and that this was a 50% discount). The cost for overnight is $99.94 so you know it would be sent ground (3-5 days) which is $10.96. I didn't trust this trial period billing promise and purposely used a credit card that I recently maxed out leaving $50.00 available credit. Sure enough, they just tried to charge my card the full $189 before I even started or received their product. THIS IS A TOTAL SCAM