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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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11:26 pm EDT
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Letgo scammed and threatened

It started when I got my $200 paycheck. I was so excited with my friend because I was getting an Xbox one s for the first time. I used this app and found this user named Tori. I contacted her and the price for the Xbox was $195. I talked her down to $160 and my friend and I drove up to Minneapolis to her home. When we arrived we saw 3 black guys playing basketball so we pulled on the side of the road near the house of hers. My friend and I were really scared because they looked very sketchy. All three of them came up to our car and spread around one side of it. I rolled my window down about 3/4 the way and they asked for the money. I give them the $160 and one of them told each other to check if the money was real. After doing so, they hand the Xbox box to me and I said thanks and drove off. When we left the neighborhood, I opened the box to find a Dish brand DVD player and some foam. I was angry but was scared. My friend and I agreed that if we went back we could have gotten beaten or even killed. I've been thinking all day about that experience and now I am afraid to use this app or Craigslist stuff like this. I lost my hard earned money and I risked my life. Those men were sketchy and I don't wanna be evolved with them in any way anymore. I'm not sure what you can do about it but please just ban them don't talk to them I don't want them to find me or anything. I am so scared I'm making all my social media private and everything.

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8:44 pm EDT
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Letgo bogus seller

tried to buy a rv. very complex setup. submitted my interest, I get a response that says she is the daughter of the mom selling the rv. the mom has moved to nebraska as the husband died recently and has relocated with another daughter. a third party is handling the sale (amazon). I think its real I send the money via moneygram. I get a notice, I now need to pay $1500 more for insurance. all is refundable. I got screwed. I fing trusted them. Letgo needs to do better screening.

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5:56 pm EDT
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Letgo comment left by another user

User gave me a bad review before we even met up, he didn't show up when he said he would, and he said my product was fake I want the comment immeaditly removed because let Go doesn't review these comments and let's people simply post them it's unfair. Because anyone go ahead and completely lie and make something up just to ruin someone's creditibilty when you look at my page all my reviews are 5 stars and all my buyers leave positive comments and It affects my business when people are simply trolling and causing other people problems

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5:35 pm EDT

Letgo xbox 1 with 4 games

My husband sent a box through ups a perfectly good xbox 1 and 4 games to a guy in new jersey the guy said he'd put money in western union and they'd do a transaction that way. I sent the box and kept the receipt. Here's what happened we kept in touch with the guy for about a week and when we tracked the package it said it arrived that day we tried to contact him through letgo and his supposed email he never gave out his cell number. We haven't heard from the [censor] yet. Here's this sleeve balls info:
Christopher hills
471 mundet place, new jersey
Email: [protected]@gmail.com

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12:17 pm EDT

Letgo letgo

I was recently told that I could not sell fireworks by the letgo team. However I stumbled cross many products being sold, that were far more dangerous than mine if that is the concern.

I either wish to be permitted to sell my items, or have this issue probably taken care of by the letgo team meaning they do a better job of sorting out and taking away product that should not be allowed

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11:49 am EDT
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Letgo bogus

I would like to talk to someone that can be contacted because of a seller selling something that is not the real thing. In Joplin Mo let go there is someone selling a hat that they said was worn by Demi Moore in the movie A few good men. The hat as pictured can not be that same hat. In the movie Demi was a Lot Commander. That means the hat band would be gold. The hat pictured is a Chiefs hat, it has a black band. I looked into the movie and her hat does have the gold band. The seller blocked me after telling them the facts. I hope you will look into this, I don't want anyone paying good money for a bogus item.

Thank you
Bud

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4:16 pm EDT

Letgo individual complaint

"New & Used Items" is this individual's handle.

Out of nowhere he contacts me about an item i'm selling then insults me because i don't have the information he wants (and i honestly don't know how long a refrigerator, i'm selling, will last and that's what he asked). I told him i wasn't a refrigeration specialist and that i didn't have the knowledge.

I don't see a need to add anything more to this. He used pseudo-foul language during an exchange for no apparent reason. He's not even a typical buyer, he's a "flipper" that exploits people's low prices and then makes a profit off it it.

But then i know you won't do anything more than give him a slap on the wrist but i've spent my entire existence here getting along with sellers and buyers and people like this are just trash.

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Update by Jeff Vaughn
Jul 08, 2017 4:18 pm EDT

The guy was insulting and insulted my sale and my person. I just don't get why people like that are allowed to move around, freely, and do and say whatever they want. If i had provoked the man, i could understand it but i just spoke the truth.

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9:10 pm EDT

Letgo stalker

sold to some guy on here and he threatened if i didnt give him his money back he is going to the cops and talking to my parents (im 25) he then sent me mine, my mothers and my fathers address to me (i didnt use my real name) and (i met him no where near my house), he then said i need to give him his money back and he is keeping what according to him was broken PC parts that i sold to him yet they worked when i brought them to him in the shop where we met.

How did he get my name, my address etc?

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7:24 pm EDT

Letgo animal cages

We have two animal cages. One has 1 door and the other has 2 doors. They are different sizes with totally different measurements. I made 2 separate ads for them. The measurements are different, ALL of the pictures are different, and the titles are different. Your company discarded one of our ads saying it was a duplicate. Please restore our ad.

Cindy

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7:31 pm EDT

Letgo shed sold by kat lions

Showed interest in her shed at $75 dollars at 7 hours of her post. She said it was still available. She changed the price to $100 a day later. I asked if I could have it for $75 since I responded at that price. She said ok. Arranged for pick up Friday (no response). She said I could pick it up Thursday. I asked her what time on day before and said she sold it. I told her that was unfair. See conversation.

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4:16 pm EDT

Letgo scope

Why can I not sell a airsoft scope. A scope that isn't for a real gun. Can not be used on a real gun and it has nothing to do with a real gun. There is no law against selling toy guns. TOY GUN SCOPE has nothing to do with a real gun. There are a lot of other people selling airsoft stuff but I can't sell a scope? This is about the dumbest [censor]ing app I have seen and it's run by a bunch of idiots. [censor] you all.

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12:35 pm EDT

Letgo review left by mohit raj

Hi Letgo Customer Sercive Team,

I am complaining about Mohit Raj writng a an unfavorable review of me after having one chat exchange with me after I reply "N Thanks" to his insulting lowball offer of $125 to my asking price of $399.99 of a Bowers & Wilkins MM-1 computer speakers. He then chat me back after an prolong period, and proceed to leave me that 2 star review. Its affectng my reputation as a seller and thus the letgo community view of me and theur willingness to contact me for further sales inquiries.
I also find he has no current ad listing and one item sold.
Please rebuke the review that Mohit Raj left on me as you could verify my claim by looking at the chat between me and him.

Regards,

Allen

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9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo camera

I don't know what's going on I signed up not quite long and I did the confirmation through my email to secure my account and I just paid someone who is to sell a camera for me, and I haven't gotten his contact yet nor his number to reach him, all of a sudden I got signed out...
I font know why to do, how I'm a going to get my money back from who I paid to?
Email address: [protected]@yahoo.com
that's the email address I used to sign and I've done the confirmation through my email...
What else do you need?
[protected]@yahoo.com

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11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo several products

This is a nice application, my problem is I get these lunatic's that like to make offers and then want to meet up at a location and they never show up.
Then they can't be found on letgo either they delete there account or change it to another
This has happened many times so I am today removing my account from letgo for these reasons.
Thanks
Charles W Cobb
[protected]@gmail.com

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N
4:11 pm EDT

Letgo selling non working items

Name Christine M tried selling me a tablet that did not work and is threatening to call the cops on me and I don't know what to do I cannot get my money back it is ridiculous I had a lengthy conversation with her about the tablet and I just said if the tablet does not work I will be coming back with the tops to get my money and she said I was threatening her she's taking screenshots and she's going to call the cops and it's not right you need to do something about this

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10:01 am EDT

Letgo people selling stolen items

You have 2 users John Matthews and Jennifer Matthews that are posting and selling stolen items on your website. This isn't fair to other sellers and buyers that are honest and not dealing in stolen items. There are bikes, electronics, jewelry, clothing and other assorted items. The police in my county are already on to him and like I said it's really not fair to other people.

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Clementine1788
, US
Jul 14, 2018 6:19 am EDT
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Omg are they in Baltimore?!

A
A
Angelaconnrll
, US
Jun 10, 2018 8:23 pm EDT

Please review this comment. I have a family member that is stealing mine and my eight year old's things and giving them to his girl to sell on your page. elmer robinson and veronica suit are selling stolen goods on your page for months now. the only reason i

Haven't reported them is because the things they are selling I don't have receipts for! I have reported her page a whole lot but nothing has happened. veronica [censored] and elmer robinson are thrived and junkies and are ruining your page. so without any redeem. block them.. let my son keep what he has. and god bless!

C
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Clementine1788
, US
Jul 14, 2018 6:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Omg is she from Baltimore

ComplaintsBoard
T
9:16 am EDT

Letgo allie fabrizi

I had commented on an item she was selling I was unable to meet her downtown I tried to meet her at a place that would be convenient for both of us so I decided I would pass as soon as I decided I would pass she left me a bad review blocked me and now she's bashing me on the letgo site I need that taken care of I need her review taken off and it letgo needs to make it easier for people to get ahold of somebody in situations like this because she's had several bad reviews

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Update by Tabitha English
Jun 30, 2017 9:10 am EDT

I had commented on an item from a girl by the name of Allie fabrizi from Erie Pennsylvania she wanted me to meet downtown Erie which I am unable to do so so I told her I would pass on the item she left a bad review and now she is bashing me all over letgo please take care of this if she takes down what she wrote on letgo I will be fine

Update by Tabitha English
Jun 30, 2017 9:17 am EDT

I have kept all the messages that were back and forth from her

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J
8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo adjusting my product information

I just tried to adjust my product information on the App and was given an error message. I would like a phone call to [protected] to resolve this issue.
The items I am trying to sell are a washer/dryer and a blue ray dvd player. If I do not receive any help with this matter I will report this matter to the Better Business Bureau for further assistance. Since there is no direct customer service for the letgo app

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8:17 am EDT

Letgo tabatha english

This person posted me to her profile so I did the same. I need it taken down because it's offensive and goes against let go codes. I will take mine down as soon as I see you guys have removed me from her profile. This is ridiculous that I cannot contact anyone thru the phone. I shouldn't be in this situation. And I shouldn't have to go thru this mess in order to get this resolved.

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11:15 pm EDT

Letgo reporting a account for no reason

I am very sry to bother anyone but I recently reported my couzins account when he didn't do anything I reported him for language but he didn't do anything. And so I was wondering if you could give him his account back or at least let him back on it at one point. His email is ethan.is.a.[protected]@gmail.com. Thanks in advance. And if you could do this ASAP that would be nice. Thank. Also I didn't know what to put for category.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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+1 (347) 433-8912

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