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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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M
2:23 am EDT

Letgo letgo is beyond terrible

This site is beyond terrible, I don't recommend Letgo to anyone who doesn't want to waste their time.
I joined Letgo as a seller and had nothing but trouble. Many people contacted me just to ask stupid questions and not to buy something. I also received rude messages from people who had never contacted me before.
Many people asked me to sell my stuff for half price and when I refused I received nothing but rudeness and threats.
The saddest thing is that Letgo moderators don't really care about anything, they did nothing when I reported a couple of extremely nasty users.
I'm not going to waste any of my time on Letgo.

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C
1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 6s plus stolen

Someone from this app was supposed to by my phone and they set me up and stole the phone without giving me the money. And I can't even track them because this app has failed to provide specific information about the users and customers who use this app! I would like one of the letgo employees and/ or founders to please contact me and help me resolve this issue

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P
10:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo scammers

Why won't you let us post them they steal things and sell or trade to us good people and nothibg is done about it im pissed i lost out on a lot of cash on a trade and then he blocked me, and the people asking for drugs is getting bad too. They want to trade their items for drugs. I thought this was a really good app until the scammers and drug attacks come out i think you need to watch for things like that

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C
7:03 pm EDT

Letgo revenge reviewers

So recently I saw something on the site that wasent so nice. Someone was "selling" a "r####d for hire" and a pictuee of a person who didnt notice a picture bwing taken of him( I have a screenshot of the add snd the conversations) and I asked him to take it down and that it was disgusting. He rwplied to me telling me its a joke and called me a name. I responded saying its not funny and then he told "I better cool it" and I replied asking him if he was 12 years old. He then reviewed me with the worst possible review, lied and made it as if I sold him something when we have never met. He then blocked me and I cant even review him back. And his reviews are all one star. Im a little angry now. Its rediculous how people can just decide to ruin your credit on this site.

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J
12:32 am EDT

Letgo kid named brett wheeler

I am contacting you to inform you that there is a kid named Brett Wheeler selling stolen items on your website he is also setting up trades and screwing the people out of what they trade and when he post something he lies about the item. I don't want him to cheat anyone else out of there stuff. Please contact me. Facebook Jessica Lopez red hair. It is important that you contact me regarding this issue so I can explain in better detail what has taken place. Thank you

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E
7:47 pm EDT

Letgo iphone 7

I posted a I phone 7 because I got a new phone and I need to pay off my debt and I heard of letgo being a good place to sell items but I guess not. I was scammed and now I just lost hundreds of dollars and to top it all of apparently Letgo have no number to contact someone directly. Please help me get my money or item back. I'm not rich and I couldn't even eat breakfast or lunch because of this. That was the only money I had left for the month. Please help

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B
4:53 pm EDT

Letgo black skullcandy headphones

I asked luis gonzalez if he could sell me a pair of skullcany headphones for 30 and he sais no. I told him whatever, there on sale for 30 at walmart so ill get them there and he flipped out on me. Calling me a ###, telling me to jump off a bridge, telling me to go auck a ###, and saying that im a broke ### ###. Just because i offered him to low of a price.

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N
12:21 am EDT

Letgo singer quick fix sewing machine

I listed this product about two months ago stating it was never used missing power cord and foot controller. This machine was a Christmas gift to me about 4 years ago and I never used it. I had a few potential buyers but was unable to sell. A few days ago I get a message about the sewing machine. I said it was available for sale what's the offer as my ad stated price negotiatable. I was told 70. Then she realized it said missing ooswercord and foot pedal and said if she can't find a foot pedal she will not be interested. I got a message saying she found one. The meeting place changed several times and I ended up traveling more than halfway. We met and made the exchange around 7:30 eastern time. I get a message the following morning around 7 stating the machine was broken. She tried three different foot pedals and none worked. She said when she turned the machine on and the needle went on it's own and wouldn't stop. She also claimed that she went to a fabric store and they said a mechanism in the machine that read commands was broken. I felt terrible that I sold her a broken machine so I agreed to give her money back. After some thinking I realized most stores close at 9 pm and open at 8. I looked up local areas and I couldn't find a place that allowed her to go home set up the machine try the three different pedals then take it to a store and have it checked. So I messaged the buyer and asked what store she went to. I didn't get an answer. I asked if she could meet me at a fabric store and see what they say together. If it was determine broken I would gladly reimburse the 70 dollars. Instead I was told she was heading out of town that afternoon and her husband could meet with me. Something in my gut said that that wasn't right. She is verfired with Facebook and I looked her up. Her Facebook has no pictures with a husband and listed her a single. I again asked what was the fabric store she took the machine to so I could call and get the information for myself and then I will meet her at the same place to exchange. I did not receive the name of the store. Then she said was looking for a brand new machine and the price wasn't a big difference and she would just like to purchase a new one. I said I was trying to make everything simple and easy if she would like her money back I would need the name of the store that she went to. She refused to give me the name and told me she didn't have to prove anything to me and it was my responsibility to reimburse her because my product did not match the description. My ad clearly stated never used and missing power cord and foot pedal. At this point I had no idea if she broke it or realized she could've bought a brand new machine for the same or slightly higher because of that I decided the sale was final. Her story changed too many times and I couldn't trust her word. I reviewed her page with what happened and she has reviewed me. I don't think I deserve a one star review. I was willing to give her money back if the machine is truly broken however I needed proof. I asked several times for the store info or to meet at a store so I can see for myself. Since she refused everytime I don't think it falls on my shoulders. I would like the review removed from my account because I have other products for sale. That is my first and only review.

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M
7:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo stolen product

I had some one that sold my watch that was stolen from my house on your website. How can I find out who it was sold to so I can get my watch back!

https://us.letgo.com/en/u/seth-vallet_d72c64b3-6337-48a1-8d93-8f2da0aa7ebe

This link shows my watch on the website of the person that stole my watch from my house and sold my watch. I am going to hold you personally responsible if you do not help me get my watch back. This is a $2000 dollar watch someone sold on your website or app for $175, this should have raised a red flag!

Michael Noone
[protected]

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A
5:19 pm EDT

Letgo let go

Just started trying let go and it's been horrible. I had one guy trying to buy my sons headphones and he just wanted the deal to be easy for him. I tried to tell him I needed him to come and pick up the item because what he wanted was not gonna work for me. He flipped out and wrote a bad review full of lies. When I was trying to explain to him the app was glitching and I couldn't type my response properly. He then blocked me. I wanted my review checked but nothing. He then msg me a gloating msg. The $10 from the headphones was supposed to go in his piggy bank since they were his. Then I couldn't put a review on my dealing with the customer Alex.

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10:23 pm EDT
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Letgo buyers wasting time

I have had multiple people contact me about products I am selling. They express interest yet stop answering me or lead me on for weeks. Have even set up 4 meetings with people and when I drove to meet them they did not show. Can we ban these people or kick them off the app? Complete waste of gas, time and money. These people are extremely rude and have cost me much time and money through other potential sales i could have pursued instead. Thank you

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D
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo I'm complaining about a user who keeps harassing me

Pls help attached is a convo between me and him. He won't stop harrassing me saying i'm selling fake stuff when i'm clearly not. I was selling a conner mcdavid signed puck and somehow he didn't beeive it was worth 400. I sold it... so i blocked him and he logged on as the same name and made a bad reveiw. Pls take this review off thank you and pls ask him to stop harassing me

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Update by Dennis330
May 11, 2017 4:30 pm EDT

I am getting harassed by someone on let go. His name is attached in the picture i posted i also posted a picture of my account. My name is dennis. As u can see i have great reviews. This one guy won't stop harassing me. So i blocked him and sent him a msg after he repeatidly spamed a bunch of items i have listed. Now he's logged on as the same name and gave me a bs review. Thats totally not true. Pls ask him to stop and to take down his review immediatley as it will hurt my sales. Thank you so much

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D
6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo selling on their website

I turned to this website to sell a phone I have... Every single person that responded was a scammer... I had a conversation going with someone who after conversing for a day or so managed to scam me... Fortunately enough I called pay pal to verify them and pay pal said it was a fake email using paypal header... I was able to catch everything before they completed it. I reported this to letgo and never heard a word or got an response. The pictures attached are of the people who reached out... Every single one is a scammer... And letgo does nothing about it!

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K
5:44 pm EDT

Letgo scam

Around mid-April I posted an iPhone 5s on my profile hoping for someone to buy it. I was messaged soon after by a lady claiming to be named Rebecca Mcclurg. After talking with her for a day, the deal seemed very concrete. She would deposit money into my PayPal account and then it would finish transferring into my account once I shipped the product to her. Well, this woman sent me an email from PayPal telling me to send them the tracking number of the product and they would finish processing the money transfer. Turns out, the email was fake and the whole thing was a scam. I had been contacted by a few scammers and was able to catch them beforehand, but to allow someone on your website for this long and let them get away with this is unacceptable. I was trying to sell my phone for $150. I demand compensation for my product that I have lost since I had to also pay for the shipping to send the product to the lady before finding out it was a scam. I lost out on money that I could have received elsewhere, but I chose to trust your website and your background checks. I will not be using your website again and am more than willing to contact higher up directors if I do not receive compensation.

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D
3:29 pm EDT

Letgo sold my galaxy s7 edge

the guy so called "James Willian" told me that he would like to buy the phone which he also agreed to pay for shipping which was 315$ and also told me he would be paying me through moneygram walmart as of now he has not paid me, the address i mailed the phone to is apparently a company that sends out packages all over the world called "Dolphin Express". I have called walmart money order multiple times and they have no record of the emails i have received from "them" so now Ive contacted the altamonte police department and i will be filing a report as of friday if i have not received payment by then. the package arrived at "Dolphin Express" as of yesterday 05/09/2017. their telling me also that they do not "know" of the package as they "only ship" and they "trust their customers". the only information i have on the person is their number and a I'm guessing fake name (james willian) feel free to contact me through my email [protected]@gmail.com

NOTE TO EVERYONE ELSE DO NOT TRUST OUT OF STATE BUYERS! HE IS NOW ASKING FOR MY CREDIT CARD INFO TO "PAY ME". ?CREDIT CARD TO PAY ME?

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L
4:03 pm EDT

Letgo bike sold

My son is a minor and sold a bike that I paid for . I am the parent and I have the sales ticket to prove it . I am trying to get the history of who bought this bike so I can call the person . My son went through facebook and his name is Lukas Korducavich from Largo Fl . I am upset the bike was 535 dollars and sold for 80.00! this adult took advantage of the situation and I want to speak with him or I am going to call police

Please advise

THank you
Darci

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C
2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Letgo - notifications

I have sol the car. There seems to be no way to delete the notifications from my iphone. Please help me delete them. Your google site lies and says you have a contact phone number. It just takes you back to the items list. I'm very unhappy with letgo overall. It's hard to find items because they aren't organized by category of any kind. Cars should be listed by age, color, price, make and model, not to mention condition.

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G
6:09 pm EDT

Letgo iphone 7s plus

His name is Timmy Scott he was selling iphone 7s plus had pictures and everything of the phones we decided to meet at 5:30 we got there to his house he told me to ring the buzzer and so I did he and another guy come out from another side of the house says give me the money my mother and I ran to the truck and he was pointing at us with a gun my mother went as fast as she could in the truck I share this so that nobody falls and passes thru what we did HELP ME REPORT HIM!

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M
12:35 pm EDT

Letgo seller name: amiibo seller

I contacted this seller in order to buy an amiibo when I took longer than 5 minutes to respond to him he told me I was rude and then blocks me. two minutes later I had a review on my account saying that I was rude and scammed him for $780. This person is in LA trying to get people to send him money thru paypal. Im in mia fl. I shouldnt have even seen his post. Please remove this seller. This is why i dont use apps like this.

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K
12:18 pm EDT

Letgo a fake customer

Hi there, I'm contacting you because I had to report this guy two times. His name was manny and he had a picture of himself. He messaged me about a swimsuit I was selling and asked me to try it on for him. I told him no. Then he asked again so I asked if it was for himself. He said yes. I told him that I don't know any man who wears a woman's bathing suit. He then deleted his picture and pretending to be a woman and told me he was a girl. Then he asked if I had a boyfriend. After that, I reported him and wrote a review on his wall. I have him one star and said that he was pretending he is someone he is not. Since then, he has changed his name to James and write a fake review on my profile saying that I'm his crazy ex stalking him because I want to sleep with him. I don't appreciate this behavior on the app and would like his review taken down I am just trying to sell my stuff. I didn't come here to be harassed by anybody. Can you please take his review off of my profile?
If possible, can you delete this guy off of the app as well? Who knows how many ofher women he is trying to meet up with.

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Update by Kristen N
May 06, 2017 6:30 pm EDT

I've already sent a complaint and reported a user twice. I haven't heard back from any body. I'm being harrassed by a man pretending to be a woman, who has also left a nasty review on my profile. If nothing is done by this company I will take this issue to the police.
In the mean time I've already let all of my friends know and they have since stopped using this app.
I recommend somebody get back to me and resolve this issue. Thanks

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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