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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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L
4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo the app in general

I've spent most of the day communicating with supposed Let Go buyers interested in two electronics devices I was offering. The Nigerian scam artist I figured out very quickly, but out of 11 interested parties, all of them were more than ready to violate Let Go's terms and ask for shipment of the devices. All of them in succession had their accounts removed by LetGo. I'm thinking right now that this service is a joke and I'll be deleting it from my phone. Waste of a day.

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J
10:05 am EDT

Letgo fraud purchase

I had sold an iPad mini 2 for a gentleman who claimed he was in the military, even provided military ID. He claims he was buying it for his son in Nigeria, who was going to school. He sent the "money" through Western Union and I found out the tracking number was fake. The number was deleted. The military ID was fake and the USPS said the package could not be salvaged. As a result I'm out $79.00 for the express shipping. Here's the shipping number EZ124612067US. I would like my package returned and reimbursement for the shipping. I've already filed a local police report and last night when I called it was still in the United States. Please, look into this fraud/scam and get back to me via email or phone. Please, this was the first time I used your app..

Josh Williams
Joshs.[protected]@yahoo.com
[protected]

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K
7:24 pm EDT

Letgo Harassment from app user. And making false reviews.

I've used the let go selling app for almost two years and have never ever had a issue with anyone buying or selling. But in the last month, month and a half I have received two different reviews that are completely false and disrespectful. Calling me a child molester and saying I wanted to have a* sex with him. Tyler bledshaw and amber tess. They should be baned from this let go selling app immediately. There was no reason at all for them both to write that type of slander on my page. Thank you cody simpson

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7:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo complaining about a seller. gave me a false review and slandered me in it

He gave me a bad reveiw and said dont buy from me when he had not even tried to purchase from me. All i did was like a few of his postings which i assumed were different. Then he changed his reveiw to say that i pressed hom for private info which is a lye. That was what someone complianed about him in one of his reveiws if you look. I blocked hom but he changed his slanderous reveiw after i blocked him. I would
Like his reveiw removed please. Yhanks todd hamin

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5:15 pm EDT

Letgo my computer stolen

I am filing police report I would like to chat conversation that I had with the person if you can get back to me by phone email be great [protected] [protected]@gmail.com I would like to chat conversation that I have with the account holder Sandra jeniffer I could still see a had a chat with her but the conversation that I had with her all the messages are not there but I have the confirmation of chatting with that person

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3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo car parts

Hi I used your site for the first time and I was sent a fake check. I want to know what I need to do to report these people. Its not right and the first time I use your site this happens. Now i never gave the person there stuff because I said untill the check clears I cant give you anything and they agreed. But when I recieved the check it looked fake so i called the bank it was issued from and they agreed it was fake. So idk what I need to do to report theese people but it is wrong that happens and I understand you cant keep track of everyone but I want you to know about this person so they cant do it to someone else. So please let me know what I need to do to report them thank you. And hopefully it goes better next time.

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G
11:40 am EDT

Letgo ipad

Hi rently I sold my iPad mi to Robert Smith for 350. 00 he said he ll pay me thro PayPal I received email from PayPal that I got money for Robert Smith! Next day I received email form PayPal that there an issue to get money from him so I called him n told him the problem.i paid out of my packet 70.00 to send the iPad to his son in Namibia as a birthday gift I cannot get any money from him his phone rejects my calls and PayPal said there is no transaction from him pls help me to resolve the problem

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Update by Goska Milczarek
Jun 14, 2017 11:20 am EDT

Hi I recently sold my iPad mini and I cannot get money from the buyer for my iPad please help me what should I do ?

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J
12:47 pm EDT

Letgo tablets

I agreed and send to Kim Matias $135.00 on 19 May 2017 for the purchase of two Tablets that she agreed to sell me via "Letgo" under her icon name "Bianca " from Wharton. I used Western Union and the transaction number was [protected] in which Western Union shows that a Kim Matias received and pick up the money - shortly afterwards she advised me via "letgo" that she had received the money and would be sending the two tablets out via the post office the same day. Soon afterwards she blocked me on "letgo" chat and I have not heard from her since nor have we received the two tablets or a refund of my money. My husband attempted to contact her via Facebook and Gmail at [protected]@gmail.com but she will not answer our messages. we have also file complaint with Western union and FBI Internet consumer unit.

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Update by Janine Mcclaskey
Jun 13, 2017 3:14 pm EDT

I agreed and send to Kim MATIAS $135.00 FOR TWO Tablets of May 19, 2017. Ms. Matias a knowledge receiving th mmoney and than promise to mail the tablets out the same day. soon afterwards she blocred me on Letgo Chat and we still have nor received the two tablets. we attempted to contact her by both Facebook and email and she has not answered us back. I have filed complaints with Western Union, FYI consumer complaint unit and facebook. western Union shows that she picked up the money on 19 May 2017. western union location was Super Stop & Shop Norwick CT 06360 and western union transaction numberwas [protected]. Her user name on Leto is "Bianca" of Wharton, CT.

Update by Janine Mcclaskey
Jun 13, 2017 3:28 pm EDT

on 19 May 2017 I send Kim Matias $135.00 for two tablets via Western Union. she acknowledge picking up the money and stated that she would send the tablets in the mail that next day. Soon afterwards she blocked us from letgo chat lne and we have not heard or seen the tabless / money since. The money was send via Western Union transaction number [protected] to Super Stop & Save in Norwick, CT. she uses the user name Bianca from Wharton, Ct. on Letgo site. we have attempted to contact her via Facebook and her email address of kimmatias9@gmail.com with no response back. we have file complaints with Western Union and FBI consumer internet complaint unit. we are prepared to file criminal charges if neccesary.

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T
12:34 pm EDT

Letgo my stolen car being posted

It won't let me report my vehicle being stolen on let go my car was reported stolen by ashtabula police and Melvin weir in Geneva ohio is sellimg my 2001 ford crown victoria I would like it removed immediately and reported to police of his location I would like it if let go actually recreate there report items cause how can when report something stolen if we can't type why we're reporting it its stupid

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12:24 pm EDT

Letgo seller attitude

I receive many emails and text messages with treats, I can and I will send you all of them from one f the seller.
He threatens me he will let negative review because I don't want to do the trade with him. He say he has 3 accounts and he will let the bad review in all of them.
I have over 40 messages from him.
He is trying to sell/trade a scam. A PS4 with games loaded but not real because he refuse to give the legit/legal rights for the game . He is lying telling you don't need but the true is different, I made a lot of research and I spoke with the customer service at SONY
PLEASE HELP

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J
4:43 pm EDT

Letgo payment was given back to buyer after he received the product

User Faizan bought my Razer Blade laptop about a week ago using letgo. I was selling it for 2200 dollars and he insisted that 2200 dollars was too much money to carry on his person so he paid me using venmo. He said venmo was only letting him pay in 75 dollar chunks, so he paid me until we reached 2200 dollars. I gave him the laptop, and the next day I receive an email from venmo saying my account has been frozen due to suspicious activity and I lost all of the money. He then blocked me on letgo.

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1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 6

Purchased an iPhone 6 (T-Mobile) phone for $150 from user "Jim Jones" on Saturday June 10, 2017. I immediately went to the T-Mobile store following the purchase to activate the SIM card and soon found out that the phone had been permanently blocked due to failed payments. When trying to reach back out to the seller I was immediately blocked. I reported the user on the application but have not heard back thus far. I currently have the blocked cell phone on hand but it's rendered useless.

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B
12:43 pm EDT
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Letgo naked women

U all need to put a stop to people putting naked pictures on there cause there are kids out here that looks on ya'll site and people out here thinks its ok to put porn on there. So please put a stop to it. And the women she thinks that its ok it might b just a picture of a famous person but dtill its a naked woman and someone needs to put a stop to it.and god bless.

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R
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo shakeology

This is not a drug or medicine but your system keeps kicking it out. Please help!
The product is a high protein high nutrient value powder that when mixed with liquid of your choosing makes a shake that is a healthy drink for anyone. Again, it is not medicine or a drug. It is not sold through pharmacies or prescribed by doctors. Please review the post so that you can see what the product is. Thank you.

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A
8:37 pm EDT

Letgo – you've been blocked by this user kimo lua sr. tcl 50fs5600 50-inch 1080p led tv

I purchased this TV today for $160.00-
TCL 50FS5600 50-Inch 1080p LED TV. Kimo Lua Sr. charged $160.00 to deliver it to me in Henderson, NV. When I turned the TV on, I saw that it had a crack in the screen that he didn't inform me about during our chat.
When I asked him to call me, so I could talk to him, I got this message.

You've been blocked by this user Kimo Lua Sr.

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R
6:21 pm EDT

Letgo your automatic subject for product

I took a pic of an erected deck umbrella that I want to sell. Your goofy software or staff person saw the deck scene and entitled the post Black patio set. " WTF. Obviously people thought I was selling tables, chairs, umbrella and stand. Give us an opportunity to entitle the sale, not your lame auto entitle system. Please let me know how I can change the title.

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1:48 pm EDT

Letgo cell phone

I'am being harassed by the PC Princess user on letgo app and she reviewed me wrongs words so please remove that reviewed from my profile as It affects my profile.I also sent her the $50 by Paypal and she was lied to me that she didn't received the amount and when i talked in the customer care of Paypal they told me that she received as the money is deducted from my account and all this [censor] happened on may 30th 2017 so please remove that reviewed from my profile

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D
2:40 am EDT

Letgo a 1999 honda crv being sold by michael banks

Hello my name is Andrew ball I am a disabled veteran and I contacted you earlier with the very long very detailed email or whatever you call this about me getting ripped off for $1, 000 through buying a car to your website and I pray that you have some type of insurance that will cover this this was so legitimately done and I have a phone number for you to where they Clint that you can still call now that day say that they are the Army Airforce exchange that number is [protected] if you call that number it would ask you it will answer Army Airforce exchange and ask you for your name and you will be connected with the person who is handling your transaction everything is going smoothly I got the email still to from where I've got emails from AAFES the Army Airforce exchange services that are legitimate at least they look legitimate they have the semi trucks on it they have all the different little web designs on them and everything it looks so legitimate and it took me months and months to save when I'm living on $1, 200 a month after being shot in Baghdad Iraq that's all the money I receive each month to live on I have no extra money I saved 40 50 or $60 a month to gain enough money to buy me a car to make it back and forth to my doctor's appointments for my PTSD my penny disorder with agoraphobia my major depressive disorder the bullet this in my hip pain management and everything else that I go through I get injections 12 times a year six injections and each side of my body that hurts so bad when I go through the bone the bullet is lodged into my bone but anyways that's besides the point I followed this website because I spent so much time in the military that this website looked so legitimate and it's still active as of right now as we speak they're selling cars on your website they tell you to go the website tells you to go buy to Green Dot credit cards and it wasn't an awesome deal so you wouldn't think it was a scam it was just a 1999 Honda CRV with 36000 miles for $1, 000 so you're getting almost a 20 year old car so it wasn't like an excellent deal so anyways I go out and struggle to get the two Green Dot credit cards prepaid from Walmart which I still have and still have the receipt for and I send them they tell me do not activate them yet because they want to make sure the money is on there before they make the shipment because they don't want to ship the vehicle if I don't have the money and they can't verify the money being on there if they're activated so I took the pictures like they said of the front and back of the cards and sent to them a few days later I caught a piece and ask them where Warehouse 11 would be where I can pick up my Honda CRV SUV that I ordered that the Air Force exchange was going to deliver to Elmendorf Air Force Base in Alaska which is now called jber they said they had no clue what I was talking about in there is no Warehouse 11 and I just lost it I mean I have so many mental issues after what I went through in war that I assume that nobody would ever use the United States Army or Airforce to rip me off or scam me because I doubt and done things like this before with the military and it's been legitimate it's always everything's always went through fine because when there's extra space we get hop flights where we can fly places for $5 across the we can fly to Korea sometimes for $15 on a hot flight cuz there's extra space I mean there's a lot of benefits that we get in this for just another benefit of their space on the airplane they will deliver it but they said it cost $170 for the vehicle and he would cover that so that made me think that I was spending approximately $830 of the $1, 000 on the vehicle nobody will help me get my money back I've called Green. Visa prepaid card services I've called Visa themselves I have called the police department and I have contacted the FBI because of this is an interstate transaction and it would be considered a federal offense and it's over $1, 000 so it is a federal offense which requires prison time in this would not be very hard to track since I have the information all in my phone and on my iPad so I'm just asking since I've given you the number now I can provide you with copies of the Green Dot prepaid credit cards I got stolen that the money got stolen from I can show you the receipts I have the receipt still and I have all the information that he sent me I just gave you the phone number that they used to commit this fraud and I wanted to know if you guys carry some type of insurance since nobody else is going to help me in this is really going to put me in a financial hardship if there's some type of insurance that helps cover fraud like this just say when something happens on eBay or Amazon they have insurance that covers stuff that happens and will pay you back the money that you've been ripped off and I didn't know if you guys are that advanced yet to have that type of insurance to help pay a disabled veteran his money back so I can afford to buy me something to get back and forth to my doctor's appointments in because he's anchor rides that I try to call and use are always late and they never pick me up on time they've left me stay there for hours and hours after my appointments but I've been in severe pain I'm in pain 24 hours a day 7 days a week I never have a break from pain I mean I can't leave my house only to go to the doctors barely have enough money to eat on I live in a dump because the military don't want to take care of me right and I just really need help I'm getting my money back if you could please after I've done served and took a bullet and got blown up for this country it's for our freedom that we have for people here in the United States just to turn around in to rip us disabled veterans off I've called Green Dot prepaid Visa card I've called Visa themselves I've called the police department and I've called the FBI and none of them seem to want to help and then I'm just going to get my money back this seems real to me also because we can fly to Korea on Hop flights for $5 if there's open space on the airplane so I mean for them to ship a vehicle from Oregon is nothing unusual to happen but they took advantage of something that really does go on made their own website I gave you their phone number they've used and then they keep your money and I can't afford it I live in on $1, 200 a month that's all I get for getting blown up and shot that's all the money I get I saved $40 $50 here the most I ever was able to save with 60 I got up to $1, 000 finally and I thought I found a vehicle that I could count on even though it was almost 20 years old it wasn't an excellent deal but it was a decent deal it wasn't too good to be true so I called the guy I talked to him I've got his phone number I've got his home phone number also I've got all the web information that he sent me concerning this vehicle I've got everything you need to catch this guy that's doing this to people but if you could please help me get my money back I know they eBay and Amazon has Insurance programs that covers stuff like this when I happens to people but I don't know if you guys do I'm praying to God that you do because if not this is going to put me in a very very bad hardship I still have the two Green Dot credit cards the receipts where I bought them from when I got them from Walmart in Alaska and I've got everything you need and I'm just asking you guys to please help me get my money back in some way even if I got a portion of it back $750 in the back or anything I can't work I can't make any extra money I'm 100% the disabled and I cannot work so I need this money back and I'm pray that you'll be able to help again I gave this to you earlier the only reason I called back was because I found the one 855 number that I gave you in the beginning of the text my name is Andrew Ball my address is PO box 90141 Anchorage Alaska [protected] I only have a prepaid cell phone I can't afford a home phone so my phone number you can reach me at is([protected]. That's all the information that I can give you until you ask me for more but like I said I do have the copies of the emails and also the web sites that he set up that was fake and the fake phone number and I even have his home phone number where he text me from and it wasn't Oregon like he said it was Georgia the area code is a Georgia area code please help me get my money back I'm I'm hardship and I need this the government won't help me and it took me over a year to save this money to purchase a car just to make it to the doctor so please help me I help this country and I took a lot of pain for this country and I suffer everyday all because I wanted to protect United States and this is what I get so please help me thank you very much for reading this and if you need to call me that's fine or contact me I do have an email address I can give you I will give that to you also here it is [protected]@gmail.com I check my email a few times a day because basically I'm bedridden that's all I have to do to pass my time so anytime that you need more information I will be more than helpful to provide that to you all I ask from you is to please help me because I really do need this money for transportation so I can try to get the VA to give me more money that I deserve and make it to those appointments which I've missed in the past because I had no transportation I was so disfigured from getting hurt than my ex-wife left me you took everything from me as she left she thought I look gross now so anyways would you please help me I would really appreciate it I'm begging for the help because I need this thank you so much for your time in reading this long second text message you received from me today God bless you God bless America and I can't believe that I thought who these people who stole my money

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9:04 pm EDT

Letgo user

Hi, I'm being harassed and I feel threatened by one of your other users. Please heck my messages and you'll see that Andre Jackson won't leave me alone and I don't feel comfortable. He won't stop and I don't know what to do. Please help, I feel like he will keep escalating the situation. I haven't even been responding. He made a false review on my account. Which will negatively effect me. Somebody please investigate this and help me.

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6:15 pm EDT

Letgo I was sold a fake pair of adidas nmd's by the user errol rogers

I saw the listing on the letgo website and we negotiated a price ($100), and meet up (June 10th at 2:30 p.m) at the Buford Precinct. The meet up went well and I glanced over the item before making the money exchange. After the exchange was made. Rogers quickly got into his vechile and scurried away. His behavior made me suspicious and I began to feel that something was not right. From there, I decided to go to an official adidas retailer to check the legitimacy of the shoes, only to find that they were fakes. Rogers did not make it clear to me that he was selling a replica in his advertisement on the Letgo site. Rather, he sold me a counterfeit item and advertised that it was the real thing. I am a victim of a crime.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

Website

letgo.com

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