LBC Express Katipunanthis employee refused to talk to me on the phone as I needed to talk to her to ask for other options

I sent my staff to send bday invitations and was told that it would take 2-3 days for it to reach the recipient. I called my staff and ask to talk to this certain brenda olete ir olite or something to that sound. But this lbc employee bluntly my staff "AYOKO"! I grew mad as I was in panic and wanted to ask her for other options even if it would cost me more coz the invitations must be in tacloban by saturday. I don't know if it's protocol in your company not to assist customers over the phone even if it pertains to a very important issue. I am very dismayed and disappointed with this arrogance. You should take some action on this kind of employees as they are the ones who taint your company's name and reputation.

Dec 06, 2018

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