LabCorp
reviews and complaints

I made an appointment the day before for 11am. I arrived at 9:50 am in the hope they would see me earlier. They only have one person at the desk and one drawing blood. It's now 1:04 pm and I am still waiting. Four different patients had 11am appointments. They appear to just be calling in people at random. The two ladies here are polite and doing their best, but they shouldn't be put in a position to service such a large group of patients by themselves.

The worse customer service ever. In addition for the 3rd year in a row they the person who registered us put in the wrong insurance info not once but every year for 3 years. This causes us to receive bills. This year i spent 40 minutes on the phone to make the correction. It makes no sense. They have your insurance card in hand and make a copy for there records so why can't the person registering put the info in correctly. This is a hug inconvenience abd because of this I really hate using Labcorp. We are not the only ones with this complaint. Next year I will use Quest lab.
Distatified family

At the Labcorp location: 3430 Newburg Rd Ste 110 Louisville, KY 40218. Took our 2 year old daughter for her thyroid level labs. After about 10 days I call specialist to see if they had received the results yet. The next day I get a call from the specialist telling me that labcorp had run the wrong lab. She verified with them that the order they got was right but labcorp had messed up. Instead of running lab for thyroid levels they ran it for testosterone levels. Because of labcorps negligence, we now have to put our daughter through more pain to get another blood sample. I hate that we have to do this every 4 months but twice in less than one month should never happen.

Date of Visit 4/12/2017

Just visited the Labcorp office below.

LABCORP
2360 ROUTE 33 UNIT A104
ROBBINSVILLE, NJ 08691

Was there at 9AM did not get out until 10:35. Proper management needed.
The office and the bathrooms are dirty and need to be cleaned.
Employees there are doing multiple jobs, front office people are taking blood and also working the lab.

This place is horrible! The women you have hired here have the worst bedside manner. All they want to do is collect a paycheck. They were mean, rude! Called me in then made me wait for another 20+ minutes and there were only three other people in the waiting room and I had an appointment.

I cannot believe that labcorp could drop their standards so low! Couldn't they hire people who give a damn!

I even fell asleep in the chair waiting for someone to take me. I have had to have my blood taken before but never had so bad of an experience. While taking my blood the disposition was cold, mean, distant, heartless. When I try to speak to the lady who even drew my blood, she didn't even act like she was paying attention to what I was saying. I had to ask her if she heard what I was saying.

They need to get brand new staff. Horrible. Horrible! Do yourself a favor and go some place else!

This is my second attempt to draw blood at the location in cypress road in plantation florida. Again there was only one person to draw blood. The wait time was hours. What the hell is going on labcorp? I was told it would remain like this. Will be bringing this to my senior executives contact at United healthcare. This is diplorable. You have ill people waiting four hours to get blood drawn. Disgraceful!

I was just at Labcorp location 4623 Ogletown Rd. Newark, De. 19713, and the woman who called my name to get my info was so rude! First of all, I was only there for a urinalysis, and waited over an hour. Then when I sat down, this woman, Jamella is her name, says nothing to me, but instead looks at me with attitude and shruggs her shoulders as if to ask what I want. I said I'm here for a Urinalysis, again another shoulder shrug...she treated me like I peed in her cereal this morning. People shouldn't have jobs in labs and clinics if they are such asaholes to others. It was the worst Labcorp experience I've ever had

On March 29th I took my 7 month old to get some labs done they took us back and got everything ready to draw blood little did I know the hell we were going to go through. Well the first older Hispanic Lady comes I didn't even get her name because when I left I was so upset. She wraps babies arm and sticks the needle in, she keeps grinding in and out she wasn't even being gentle meanwhile baby is crying in pain. She does about 25 times until I ask her to stop and get someone else so she does. Then makes a comment "you better get use to this she's going to have blood drawn alot if she has allergies" no parent wants to hear that. Younger Lady comes in does other arm and gets a vein she can't get it to flow keeps trying and still nothing baby starts gagging and throws up. She stops and then tells me I need to go to hospital since they don't carry smaller needles for smaller babies. This is what upsets me the most they new from the beginning it wasn't going the happen but they put baby through all that pain. I grab my baby and leave waited a few days to take her to hospital lab since she's all bruised up from what lab corb did to her this is unacceptable. Also at the hospital they told me she was really tiny and could only draw 6ml of blood where at lab Corp they wanted to get 2 whole tubs. This makes me think they aren't even educated and scares me my baby would have been so week if she had blood drawn that day. Needles to say this place shouldn't specialise in baby department.

The staff located at 5031-G Harris blvd Charlotte NC is very disrespectful and ghetto it is very unprofessional and I don't recommend anyone go there to do any type of drug screening you will be waiting for hours just to be tested and allow people to use other people urine I watched a person bring someone else a container of urine to use and the lab technician did nothing about it and used that same urine to be tested

The ladies in the front window are rude, it takes hours for them to assist you at the window, they don't even greet patient at the window, they make jokes and talk between them which makes their job slower, i personally witness a very sad situation, they all laughed at a spanish speaking patient who didnt know how to pronounce a word in english. I felt disgusted by the Labcorp workers. When you ask them any questions they don't even look at you in the eyes. Over all the service you get at the front window is pathetic.

On Sat., 3/18/17, I visited LabCorp in Freehold, NJ. There were many people waiting, which is typical. But what was not typical, and unnecessary, was that they checked many people in at one time, them lined us all up to wait standing in a hallway for about 30 min, rather than having us wait, seated. I have a knee injury, and I questioned this new procedure. "This is the way we do it" the woman said. But I've been there many times, and that is never the way they've done it before. While I was waiting, someone came in from outside and said that a woman on oxygen, who had just left LabCorp, fell in the parking lot. Their response to checking in on her was slow and uncaring. The people working there are callous, rude, and selfish. They have no patience for their patients. I was disgusted by their lack of professionalism and respect for their patients

I had scheduled an appointment online like I was told to do for a 3 hour glucose tolerance test. I scheduled my appointment for 9:15, as the office closes at 12:30 for lunch and I wanted to be in the 3 hour window. I arrived at 9:05 am so that I was here if they could take me back earlier than my appointment. They had to shut down their computer system when I arrived and wait until it came back on to resume checking people in. I was called to the window at approximately 9:25 and the lady had a terrible attitude from the beginning; before she even knew I was here for a 3 hour test. When I told her this, she looked at the clock and said "you needed to schedule this" and I replied "I did". She then proceeded to tell me that I needed to call and schedule it over the phone rather than online. I explained to her that I did call and was told I needed to schedule online. 9:15 was the only early appointment available at the time (I scheduled it a week in advance) but I arrived early at 9:05. She continued to explain that they close at 12:30 for lunch and like to start these tests by 9:00. She said they could try to squeeze me in. I knew they closed at 12:30 which is why I made my appointment for 9:15 and arrived even before my appointment time. She made it seem like it was my fault that they hadn't checked me in until 9:25 and that this would inconvenience them. Much of the staff had bad attitudes at the desk but hers was the worst. I have never received such negative service at a medical establishment and I also work in the medical field at a hospital. I will not come back to this location in Havre de Grace, MD.

I went to LabCorp on Shallowford Road in Chattanooga, TN on 3/15/17. Like others on here and a close personal friend, I was told my urine didn't meet temperature range and I would need to retest. I do not do drugs and saw the temp was in range myself. I could not wait to pee again due to I had to go to work. Please stop the underhanded tactics. I will be letting my future employer know that LabCorp is double testing people without valid cause, IF I even get the job since I was told me leaving constitutes a refusal. Horrible, horrible lab.

I went for a blood work in labcorp in plano texas. The guy who got my bloodwork ###ed me twice without even looking for a vein. He just ###ed my arm real hard twice and my arm was bruised.

Worse, he did not even get any blood and my arm was bruised. I took a photo of my bruised arm and I will file a complaint. Not only that, the black lady in the front desk was so rude! I will never recommend labcorp to any patient. Beware!

I've been to this facility in Clearwater, FL a few times before. There is always a wait, so I made an appointment for my bloodwork before work. My appointment time was 8:30am. I didn't even get called up to the front desk until 9:45am by a grumbly woman. I provided by ID and insurance card and she said I could sit back down. During my time waiting, I hear her tell other customers that there is only one person drawing blood today, so that it why the wait is so long. Seriously? Is this not a lab where the primary test is blood work? Very unprofessional. I could have had my labs done at an office right next door to my radiologist, but I went out of my way to come to LabCorp. Mistake on my part. I was finally seen an hour after my scheduled appointment.

I was sent to a LabCorp facility to have a paternity test done for a child. It came back saying the child was mine. However, the child's birth records confirmed that it was conceived before I even met the mother. I am aware that your company has a history with screwing things up when it comes to testing, as well as having given false paternity tests results before.

Went to Voorhees, NJ location near Virtua Hospital on 2/17/17. Worst experience ever at a LabCorp location. (My insurance insists on LabCorp) Rude, unprofessional, poor customer relations... and still have not received results. Had to walk out of there without a coat because the gauze popped off as soon as I stood to leave! Staff is in desperate need of training.

My name is cammie arrowood. I live in lexington, sc. I was sent to the labcorp in west columbia, sc on february 13, 2017 for a pre employment drug screening. I have been there before and never had any kind of problem. I'd go in, "go" on a cup, a couple of days later my drug test came back negative as it always does! This time I was treated like I wasn't good enough to be in there, kind of like I was a drug addict. I took the test, the "nurse" was very annoyed with me because my sample didn't show a temperature. She said I had to take another test in 30 minutes. I was fine with that. (Btw, I wasn't the only person in there that had to take the test twice). I took the second test and she said the same thing had happened but she couldn't retest me that day. She just thru the sample in the case and said i'll just let the lab handle it. The test came back inconclusive which cost me a new job. I do not do drugs, I do not smoke, I barely drink alcohol. I offered the manager at the "new job" to take a different type test such as hair or blood and she said there was nothing she could do. I told her of my experience there and all she said was that I should file a complain about labcorp.
I want a suite against them for misinformation and the fact they cost me a job at a worldwide hotel chain (Hyatt).

My email address is [protected]@gmail.com

I'll start off by saying that I went there today for a pre-employment drug screen, and the wait time wasn't nearly as long as the last time I had to take a test. I was in and out of there within 20 minutes, whereas during my last visit, it took a little over an hour. So, at least that's an improvement.

However, the customer service aspect of it (or, I suppose in this context bedside manner) is HORRENDOUS. Now, let me tell you, as someone who works in customer service, and handles complaints for a living, I try not to be the one placing the complaint, especially when it can be considered just a matter of perception most of the time. However, the particular individual left to collect urine samples (an older woman, estimated to be mid to late 60's, with glasses and long gray hair) was just blatantly inflammatory and ill-mannered.

Now to provide the full story for context, I admittedly was not "all there" as I am running on a collective six hours of sleep within the last 48 hours. So after attempting to hand her my sample, she stated " We don't take them when they're full; you need to go back and pour half of that out" -- Okay, fair enough. So, without thinking (and I did not realize the stupidity of my own actions until the middle of it ), I poured half the sample into the sink, rather than the toilet.

This woman comes back in and says, "Did you seriously just poor that in the sink? There's no water. There is no running water" while glaring at me. Embarrassed, I apologized multiple times, and acknowledged that yes, it was incredibly dumb of me to do that and clearly was not thinking and advised that I was not aware there was no running water, as I just knew that we were not allowed to turn on the sink to wash our hands; I had not realized you COULD NOT turn it on, even if you wanted to (I know it doesn't make a difference since I SHOULD have instinctively poured it into the toilet anyway)

So again, I apologized, but the door to the waiting area outside was still open, with two other people within earshot, as she gets louder each time she repeated herself, but this time was SCOLDING me, like a dog, before finally saying " Grab your personal belongings and have a nice day." I apologized again and started to grab my belongings, before she continues to say, again, LOUDLY, with the door open where there are two more people seated outside, " Now I have to find something to rinse that out with so it doesn't STINK UP the place!".

By this point, I'm both horribly embarrassed and upset - and rather than apologize I told her to have a nice day and proceeded to head out the back entrance, shaking because I was so angry.

I feel she had the right to be annoyed. That was fine, but I feel she was unnecessarily belligerent after my initial apology, as I did not try and argue with her, but repeatedly apologized and acknowledged my own shameful stupidity in that moment instead.

Maybe because I was on the receiving end of her LOUDLY vocalized annoyance, I'm biased when I said I felt it was handled inappropriately.

So, at the the expense of embarrassing myself, I wanted to share my experience with this particular employee, whom I guess is named Cheryl, because I felt I could NOT just let roll off my back as I would do in any other rare instance where I come across difficult people in a professional setting.

I have been to two different locations. At each of those locations your staff were rude. You never have enough staff. One time i set there and listened to two staff look up on the internet what to do for the procedure that I had ordered.
Your company never sends the results to the Dr. I went 4 days once waiting to get the results. When you have potential medical complications that is a long time to wait. Also, it requires calls to the lab to get them to send it.
Your billing practices of requiring an open ended credit or debit card are unethical. You use intimidation in your practices of paying up to date or lab wont get done. I foresee a class action suit regarding your billing practices. For many this is an intimidating process for which medical care can be withheld without complying.
If my insurance didn't demand LabCorp as the only lab allowable, I would never use you company's services. POOR Quality consumer care