La Quinta Inns & Suites

DIRTY ROOM-On July 31 2018, I returned to my home after a few months being away and found my home damaged by water. My insurance company quickly reached out and offered assistance by contacting an agency that handled the reservations. Upon arrival, the room smelled of urine, dirty table tops and my dog was infested with fleas after one night. Never again.

I'm a employee for Wyndham and I was treated with the worst service ever.. First they didn't want to either honor my employee dicount.. They did give me 12% for inconvenience but.. I asked tk move rooms.. Wasn't enough beds they didn't have enough wanted a roll out bed they didn't give me one.. Wanted a extra set of linen didn't get any.. Thank you for accommodating to my needs as a hotel if not next time don't be so rude. Bathroom had soap residue and ac didn't work.. Can't complain to front desk cause I'm put on hold :)

was staying at la quinta in san angelo tx, my wife was kicked out of our room in a very rude way while i was at work, for non payment when in reality they had charged me 243.00 to much and they credited me back 126.00 but still owe me 117.00 and they thru my wife on the street with all our belonging except the belonging she wasnt able to get out of the room because the maintance man was timing her and was exstreamly rude

We checked out of Greenwood Indiana LaQuinta at 6:15 am on 9-1-18. Upon arriving home & unpacking, we discovered we had left our Kindle & I-pad on the bed in Room 316. Several calls to the hotel front desk clerk and her checking the room & with housekeepers found no results. We believe the items were stolen and have filed a police report. We want to speak with the general manager. We have tried to locate the items with an App, and it appears they have been tampered with already. Need to speak with General Manager as soon as possible.

I stayed at la Quinta in auburn ( 6 th street) August 18 .
2 charges were put through they need a manager to sign the release form which she hasn't done, after many attempts from myself and my credit card company
Megan never returns calls and is never available to speak too, this must end soon!
The front desk staff are unable to help and Danielle has been extremely rude every time I call, this is madness, I just want my money released is that really too much to ask?

My husband stayed at the La Quinta in Dalhart, Texas last night. When we entered the property it did not seem clean or well-maintained. We had made reservations online and paid at that time so we thought "how badcan it be?". It was disgusting! I have attached photos for you to view.
When using the sink, I happened to glance at the sink overflow - it was filled with maggots.
There was no cover of any kind on the tiub drain, no cap on the filthy hold down bracket/screw on the toilet - I could go on and on!
Please contact me to discuss what can be done to settle this matter of concern.
Sincerely,
Donna Cannon
[protected]

we checked into what I thought was a Best Western, as all had on BW attire, signage, bill says BWplus... I find out at check in it is going to be a La Quinta. Renos going on, on 3rd floor. No big deal, but here is my problem. Upon entering the room I find that is looked dirty so if there was a patron there prior to us arriving, then no dusting or vacuuming was done. I noticed a stain on bathroom floor, ( that would have been cleaned by mopping) long black hair all over floor in bathroom, in shower, outside bathroom door, not to mention what was on carpeted floor! TV did no t work, as we had to leave I asked the gentleman there to please check tv. No problem he says, when we got back at 10:30 pm tv still not working, nothing was touched as there was dust on stand and tv was not moved! I tried to call front desk only to find out there was no phone cord to phone from wall. I went to desk told them the problems, they said they were calling maintenance right now and he will be there shortly. I waited until after 11, no one showed up, couldn't call as there wasn't a phone! It was after midnight when the crew working on 3rd floor were dragging stuff across the floor and vacuuming etc! 2 girls were arguing out side my door at 2:30 a.m.! Couldn't call front desk as ther wasn't a phone! At checkout I asked for a rate reduction as $194.50 was too high for what we had experienced! I was told they couldn't adjust price, I need to speak with manager. Guess what ...she wasn't there. They weren't sure when she would be in, we had to leave, so I said you have my number she had better call me. What is her name? Binita they said, whats her last name...they didn't know as that is what she goes by! Really, you work her and you don't know her name? No call yet, that was Aug 19 and today is Aug 30! I called BW head office and Lynn there was very nice and said she was sorry but that was a La Quinta hotel, has been since May! I told her everything says BW, the bill, the hotel, their name badges. I will be calling La Quinta when it is time to resolve this. I am furious as a customer to be treated like this. The longer it takes to resolve this the madder I become!

I filed a complaint online and over phone as well a week ago. No response. I would like a resolution before pursuing further action. Jeannette Marty
I booked thru booking.com. Called hotel to confirm details. Fridge for meds, people coming etc. Was not told about $20 charge. Once at hotel the front desk prints a different paper with room for 2 and blames error on booking.com. Proceeds to charge me for the older child. Then attempts to charge me for my 12 yr old because he did not have an ID. I dont know many 12 yr olds carrying IDs. I travel with an oxygen concentrator. I am on chemo, very ill and standing at the front desk for approximately 40mins to resolve after a 3hr drive was awful. Room was spacious for my medical machine to move but, had mold. Old cigareette smells coming from vents. We went downstairs and although the new person at the front was nicer he told me to wait till morning to see who checked out. Not good for someone on oxygen with two asthmatic kids. Next day no solution and did not see front desk person. We had tickets and were gone all day. By the time we returned it was nighttime and was checking out early next day. The extra cost thrown at us hindered our trip. The mold, toxins coming out of the vents was hazardous and guest should not be subjected. A trip to create memories became a trip we wanted to end and go home. I've never filed a complaint for any hotel till now. From economy to 5 star my experience has not been so stressful that I felt the need to pursue solution.

We booked 3 rooms for a batchlette party. We had a bus pick us up and drop us off. We arrived back at hotel around 2:45 a.m. went to our rooms. Most people went to bed as soon as we got to our rooms, the suite room where the bride to be was staying there was a few of us in there getting pajamas on, and we were laughing a little, but by no means were we loud. Next thing I no there is a knock at door and it was the police saying we had to pack up our stuff and leave. He also went to the other 2 rooms where everyone was sleeping including my mother and grandmother and made them leave as well. We weren't loud, and if we were someone should have came up and said quiet down, no WARNING NOTHING BUT YOU ALL HAVE TO LEAVE.
I WOULD LIKE MY MONEY BACK, I NEVER EVEN GOT TO USE MY ROOM, BUT THEY CHARGED MY CARD. I AM REALLY UPSET BY THIS, I STAY AT YOUR HOTELS OFTEN BUT NO LONGER WILL. PLEASE MAKE TJIS RIGHT.

To whom this may concern:

I have emailed several times regarding my stay at LaQuinta Inn near Islip/McArthur airport on Long Island, New York from July 25+ July 30. What I don't understand is that NO ONE has tried to make me feel better about spending over $1000 for those 6 nights! I thought I would at least get a phone call offering to refund me part of my bill! Why would a guest be treated so poorly?

It has been almost one month since my stay there and it still makes me feel upset labout my stay at LaQuinta.

Please, please have someone call me regarding this.

Sincerely,
Barbara Cooley
[protected]

I am a friend of one of your guest who has been staying in your hotel for over a week. My friend speaks so highly about your hotel.
Well this morning on August 27th 2018 approximately 9:30 am my boyfriend and I were invited to visit.s o we went up to his
Room he was not there so as we were leaving we passed the front desk my boyfriend got a cup of water because he was parched.then your front desk lady so rudely says with an attitude may I help u I proceed to say no she demands to know who I was there to see and to tell me the water is for customer s only I then say we r guest of your customers and she said I think it is a good idea if we lefy then I said we r leaving not to worry about it then she made me feel like I was a bad person following me and my boyfriend to our vehicle.i think that was wrong I feel as though this woman was prejudice of us being we r Mexican y would she have a problem with us getting water I don't understand and what did she think we were going to do that she had to follow us out side I would love an explanation please and to comp us a room on her or on the house .because I feel as if she was being hateful for our race.ither u fix this or I will hire a lawyer and we will resolve this in court thank you

Dear Sir or Madame,
We are on our way home from a weekend visit to Aniston, Alabama. We stayed at the LaQuinta there in room 220. The property appeared clean and well maintained. We enjoyed our stay and were very comfortable.
As we were checking room before leaving to ensure that we weren't leaving any items behind, we found a small dog bone in our bed, between the comforter and duvet cover. We did not bring any pets with us. As i said, the property appeared clean so I'm sure this was a rare oversight.
We also noticed several places on myself and the girls that appear to be insect bites. Again I believe this to be a rare instance, but wanted you to be aware of out experience in order to prevent a repeat instance. I have known people to overreact and really complain about such things. I'm attaching pictures of our bites. It may even be possible that the last pet staying there left a couple fleas behind.
Thank you for you time and attention.

Sincerely,
Terra L. Brown

My husband daughter and I stayed at the hotel on 8/21/18 to 8/24/18 I asked at check in if we could hold the room on the credit and then pay in cash or debit upon checkout they said yes. My husband called and asked again later and they said it's no problem when we went to check out they said they already charged my credit card. When it said on my end a temporary authorization only not a complete payment. Other thing was the towels we had 3 bath towels two hand towels and 3 wash cloths to start I didn't ask for extra hand towel I figured we will make do with two. When the maid cleaned our room the 2nd day she did not restock everything. She took dirty towels left us with 1 wash cloth and 2 hand towels and 3 bath towels. We asked the front desk for 2 more wash cloths and they said come get them and when I went to get them a lady said we will bring them to you. Hours later they did not bring them I walked down the extremely long corridor to see if I could pick it up and they told me he went to wrong room which I don't believe seemed like an excuse. Said he went to room 148 instead of 149. I said okay can I get them now l will wait because I'm tired and ready to go to bed. He said no someone will bring it to you so you don't need to wait this was at 11:00 pm by 11:30pm no one came so I called front desk again person said they can't find anymore to give me he can still look I said no I'm tired and going to bed will have to go to bed with dirty face. Also we ran out of bathroom tissue and facial tissue they did not restock. Was horrible stay I will never come back or recommend this hotel to anyone. If they ask which one person already did I will have to tell them to stay elsewhere. It all could have been resolved but was not that was the main problem. The front desk did not try harder to resolve the issues.

Bennett Murray Stayed there at Baltimore S Glen Burnie on Saturday night August 18, 2018 in Room #335. Phone # is410-636-4300 Got to room and no maid service had been performed and both room phone and tv were out of order. Noticed room table was messy with last occupant's food remains and no fresh soap or wash cloths or hand towels or towels. Walked to front desk and told work order in for phone and tv and i had no maid so had to take things back to room myself. Paid $111.87 as there as conference speaker. Want refunded. Will not stay again. Abraham Esquivel, General Manager, wont return multiple calls. Front desk, Daisha, says he has family emergency etc. Is now the 23rd and have heard nothing! Please contact my secretary Cherie Evans @ [protected]@gmail.com. Or call her at [protected] between 11am and 2pm.

This was the room we stayed in on August 10-12. The first night we had no hot water, then Sunday morning no electricity. I have been dealing with Ericka, who was supposed to contact me today and did not. 73.60 was taken out of my account, and needs to be put back in, along with the other73.60 they said they were putting back in. I have been dealing with this issue going on 3 weeks and I am tired of it. I have better things to be doing!
I have also spoken with Courtney and Brian. All of them have been no help! Next step I will contact the news media with pictures in hand!

I got to the hotel tied after a red eye flight - I went to the front desk in hope that I will get an early check in - The lady at the front desk was rude and she stated that check in is at 3 pm as they have to change all the lock -
One of the customer service told me that I can ch co in early depending on the availability
I would appreciate that the company provides training g to your customer staff
I have been staying at la Quinta in Korea town whenever I come to manhattan ( 2x year)
With this experience I am not sure I will come back
It is on 8/22 /18 roughly 9.15am
The crew includes two ladies - I spoke to one young lady -

My husband and I rented a room at the LaQuinta inns & suits Islip Macarthur airport for 5 nights. The first day we got there we had to change rooms because the toilet was broken. In the new room the refrigerator seal was not tight and would not keep items cold. The spa didn't work and when it was finally fixed the jets still did not work. The room was dirty. It did not look like the rugs or furniture had been cleaned. I planned on using the shuttle to return to the airport but, was told they only had limited shuttle service so I had to pay for another day for my car rental. For the price we paid for this room both my husband and I were very disappointed.

I spoke with Everette, he said room # is 110, with no direction where to go. Get to the hotel, there are two chairs, a garbage can and the night stand all on the bed. I go back and ask for a different room. They send me to 104, it's so humid and smells mildewy, I have allergies to mold and immediately start stuffing up, open the door and turn to try and clear out the smell and then turn on the a.c. And there are black pieces flying out of the a.c. It has been a very unpleasant beginning and I can't even stay here. I'm super disappointed.

There were a couple of problems on the second day...while waiting for our shuttle ride from the hotel to Mohegan sun I over heard another couple complaining about their toilet and that there was no one on the premises to fix their problem the woman at the desk heard them and said & did nothing. On route to the casino it was pouring rain with strong winds, driver was traveling about 60 to 65 miles per hour, a tractor trailer was traveling at about the same rate of speed ..shuttle drivers name was Emmitt..the trailer proceeded to cross into the lane that we were in the driver of our shuttle did not like it so he began to cus and shout yelling names and so forth, he pulled up next to the trailer rolled down the window flipped him the bird all while traveling at that rate of speed my wife and I were scared as all hell... we could not believe what he was doing. Our first day was fine but our second day and night was filled with disappointment .. with power outages no air conditioning the desk person did not know how to reset the unit. And your driver did not know or care that he was carrying precious cargo.

Hello I stayed at your location in fremont California. The room had a few issues. The floor in the room was wet by the refrigerator. Also there was seen to be blood behind the bathroom doors. I was really disgusted by that. I would of asked for a new room but it was late and my 9 month old was asleep. Please email me or call me as soon as you can. Thank you