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La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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www.lq.com
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1.1 692 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
676 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 692

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Newest La Quinta Inns & Suites reviews & complaints

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12:30 pm EDT

La Quinta Inns & Suites the hotel room

I checked in on 7/8/17 in room 210 had to call front desk because room had chips all over the floor soon as you enter the to. So I was moved to room 210 didn't know it was also another room that hasn't been cleaned properly until my Daughter went to shower and the shower was extremely nasty whirlpool dirty. Went into the bedroom and paint chips on the floor opened the door and there's a hole in the wall . Called to front desk to complain again and she gives my daughter cleaning supply to clean the room. That is extremely unprofessional. I was given 30.00 back but for the nightmare we experienced I should be given a complete refund .

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11:02 am EDT

La Quinta Inns & Suites service

I booked a room on 7 8 2017 about 8 or 9 p.m. at the Freeport Clute location they send me the reservation we showed up on time the gentleman by the name of Doug at the counter told us at the rooms were not booked that they didn't have any rooms available as we're getting ready to leave he turned around and he said oh well I just opened up two rooms but as he took the payment for the credit card all of my information for the rooms at showed up and he made up something that always just came through and as he gave us our room keys we got to our two rooms that we had purchased and they were completely filthy the TVs were on the ground the beds weren't made there was pubic hairs inside of the bed we went back to the front desk and explain to him what happened he told me that all he didn't know what happened that they didn't check the rooms at they didn't know if they were clean or not it was completely disgusting we asked for a refund they did not give us a refund all in all it was a horrible experience we had to drive two and a half hours back to Houston because we didn't get what we asked for

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1:08 am EDT
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La Quinta Inns & Suites safety/fall down stairs

LaQuinta, Iowa, Louisiana
204 West Frontage Road,
Iowa, LA

Incident Report:
No emergency light for electric outrage working-no door propped open for light to come to stairway
About 7PM (pulled into Drive about 6:35-got out car to go to desk bout 6:40)
About 7PM (Approx) got checked in
Upstairs to take dogs- 2nd floor- bout 7:05 - 7: 10 PM- elevator out due to storm (1-clerk at desk)- left room to go move car and get stuff from car. Took stairs on East got down first flight by inches down- got to floor below 1st flight. Then stepped wrong way looking for bottom flight-bumped into wall then turned around to go down-pitch dark- Fell after touching first stair and then tumbled down hitting my head and bumping injured knee that's bandaged and the other knee(right knee). Told desk clerk I need to feel out an incident report.
Desk clerk asked if I needed ice. I said no-not now. Moved car on request to let truck pulled up. After signing pet policy papers and rate sheet and moving car-got a flashlight to come up to 2nd. At bout 7:25 (approx) right side Back aching.
[protected]@gmail.com
Charlie C. Haynes Jr.

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12:57 pm EDT
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La Quinta Inns & Suites credit card problem with la quinta employee named venesse @ lax

I have sent a complaint last Friday and no response from your side although your slogan is "We are here to help". My complaint was against a La Quinta employee named Venesse who is working at La Quinta Inn & Suites Lax.
I don't know why you didn't reply to my complaint however if this employee is a relative to someone in La Quinta or is untouchable for whatever she is doing with La Quinta customers I'll escalate my complaint next time to other outside governmental regulatory authorities if you didn't give my complaint the proper care and reaction.
Will wait for just 24 hours more then I'll escalate my complaint. By the way, I have seen, captured by my camera and documented many health and hygiene violations and many other breaches which if I raised it to authorities like OSHA or other agencies it won't be good for your hotel.
I told you in my complaint that I was a loyal customer to La Quinta and bcs of Venesse you lost me as a loyal customer.
If you continue to ignore my complaint you will change me totally to be against your hotels.

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Love Growth Peace
, US
Jul 11, 2017 9:10 am EDT

I'm going through an issue where they charged my account foo it someone's room and my boyfriend paid for ours with HIS CARD. The manager never returns my call and everyone that I talk to seems clueless on when she'll be around!

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Author of the review
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Hakam
, US
Jul 11, 2017 2:33 pm EDT
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I'm confirming that Vanesse whom is claiming that she is the manager of this hotel is the main problem for all those issues. The way she replies to customers is exactly the same way you described which is she doesn't know what she is doing at all.
She is badly affecting Laquinta image and I wonder why the Laquinta management leaves her to do so with the hotel customers.

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8:02 pm EDT

La Quinta Inns & Suites reservations

I reserved a room earlier in the day on June 30th. Packed our family up (3 small kids in tow) and set out on our way. We then hit so much traffic it took us 2 hours to get what should've taken us 50 min. Probably because of the Holdiay week but who would have known...I called at 7:30 and told Jessica (@ reservations) that there was no way we would make it and to cancel our reservation. She told me because it was after 6pm they were going to charge us the full amount! I explained the situation and no mercy. Talked to the manager (Thomas) and again no mercy. He said its a new policy and I told him I never knew that and what about circumstances outside of our control. He would not budge. I hope that no one ever tries to this to you or your family...disgusting. We now have no choice but to drive into the morning with small kids because of "policy". No service, no doing what's morally right...wow

Kristin Guadarrama
[protected]@aol.com

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6:05 pm EDT
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La Quinta Inns & Suites stolen adidas

My family was here in New York for my son baseball camp. Upon our last stay, we were gathering our belongings and I noticed my Adidas Jacket was missing. Before I reported to the front desk my husband and I searched the entire room we still didn't locate my jacket we reported my jacket missing to the front desk and the supposedly called the cleaning person who cleaned our room and of course they said they didn't have it. Well we asked the Manager for corporate number, they gave me the number to reservations. I finally got corporate phone number unfortunately they are closed for the weekend, but on Monday morning i will be calling them.

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Shawn70
, US
Aug 14, 2018 12:03 pm EDT

Just wondering why in god's name my son arrives 1 hour 30 minutes before me paying 66 dollar's and I have to pay over a 100 dollars?! What kind of shady practice is this?

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7:18 pm EDT
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La Quinta Inns & Suites hold on debit card

I was a guest at the Columbia MO location from June 18-21 and gave my debit card upon check in, informing the clerk I would pay cash at checkout. I was told the hold on my card would be released once my bill was paid in full. I indeed paid in cash upon checkout and was again assured any hold on my account would be released. When I returned home several hours later I discovered a hold of almost $200 existed on my bank account. I called the hotel location and was told by the desk clerk on staff that it could take up to two weeks for the funds to be released on my account. I find this to be highly unacceptable and inappropriate as my obligation to your hotel was fulfilled to you in full. Absolutely no damage was made to my room, I had no pets, and I am insulted that I was told two different stories by three different staff members. I believe this is a deceptive practice on the part of La Quinta and since I am a frequent traveler, not only read travel websites but also post reviews on those and other websites, I can't help but think others in similar circumstances would be leary and choose other more accommodating businesses. I hope something will be done to correct my situation immediately.

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10:15 am EDT

La Quinta Inns & Suites customer service and broken furniture

I am currently in a suite located in Hobbs N.M. I attempted to use the sofa bed and was nearly flipped over by the sofa. I informed the front desk and was told "oh yeah all our sofa beds are broken, I think we need to order new ones". I was not amused by the answer and not even an apology was given. When I made the reservation one thing I asked was if the pool was open. I was told " oh yes and we have a gym as well. Needless to say the pool is closed! I am very disappointed and disgusted with poor customer service. As a member of CLEAT this hotel is one perk we are provided, and I will let them know of the horrible experience.

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12:27 pm EDT

La Quinta Inns & Suites room accommodation

We booked a Suite for a four night stay at the La Quinta Inn and Suites resort ay 1201 Avenue H in Carter Lake Iowa 51510, so that my son could compete in a big baseball tournament in Omaha NE. Upon arriving at the hotel after an 11 hour drive from Colorado Springs, the room the gave us was not a suite (but still wanted to charge us $200.00 a night( because of the college world series was starting up and most hotels were booked) which is why we booked so far in advance. Getting to the room we discovered that is was filthy. The bed was only a twin and the sheets had not been changed or the bed made. after about a half hour of putting up with the bad smell in the room, my daughter stood up from by the bed with a hand full of what looked to be medical pills (thank GOD she did not put them in her mouth). This was the straw that broke the camels back. We went to complain and was told to leave and try and find another place to stay would be almost impossible, and they would have to charge us a $39.00 cancellation fee. We paid the money and left. Than God my husband is medically retired from the Airforce and were able to get a room on base for one night. We spent most of the next day hunting for a room to stay (causing my son to miss the opening ceremonies). Now we love staying at the La Quinta Inn's, but this is ridiculous. The room was booked under Ashley Urquhart and Cassandra Gordon and we would at the LEAST like to have our $39.00 refunded. If something is not corrected we will be forced to go to the press about this situation. Again, we traveled in a small car with four children for 11 hours (excited at first because we knew our previous experiences at La Quinta Inns have been wonderful) Also to add insult, we were informed that pool was closed for repair (not fun to hear when it was so hot outside, My email is [protected]@msn.com. My phone number is [protected]. I would look forward to hearing from you concerning this matter. Thank You!

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8:51 am EDT

La Quinta Inns & Suites charged more for reservation than quoted over the phone.

I complained about the price I was given on the phone when I made my reservation was different than the one I was charged on my card. I stayed one night on Saturday, 6/10/17. I contacted the hotel several times and the manager Ann Brand did not return my calls. I called again this morning and I got lucky because it was Ann that answered. I asked why I had not received a call back and she said that she has been very busy. I understand that she may have been busy but had not heard back in several days. When I asked her about the charges to the card she said there is no way that anybody could have been given one price and then charged another ($80 difference). If I was not told a different amount I would not be pursuing a refund of the difference. When I told Ann that I would have appreciated a call back she said that she had been busy and hung up on me. This is now the second bad experience at this LaQuinta. The last time was that the location had received a new hot water heater but I did not find this out until coming back from the beach to take a shower and we had only cold water. I feel that they should have told us about the hot water heater being replaced and given us the option to stay or find another location to stay at. I have always recommended LaQuinta's to my friends and family and also have my loyalty account. With now having these last two bad experiences I question the LaQuinta customer service. I hope that someone reads this and will assist in getting me a refund for the difference ($80). Thank you, sincerely a not so happy customer. [protected]@aol.com

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3:35 pm EDT

La Quinta Inns & Suites points

Back in 2/21/2015 thru 2/23/15 we stayed at lq in el paso. we had to go for a family emergency. We had a bad incident my shoes got bleached by the housekeeper manager Maria at the time, she kinda hid my shoes so they wouldn't be noticeable? IDK! Red shoes with white bleach stains everywhere! I went in to the office and spoke with Emilio Arriola Manager at that time as well. Report number [protected] I was given. He promised to make up for the incident and offered points that would cover 2 free nights where ever I went to stay at lq well I haven't received those free night points! Still waiting tried to get ahold of him after but always was busy I was told and he would call back and I haven't heard from him. I travel to Dallas Fort Worth area more and would like to have enough points added to my Membership number N001003512 asap/ I had a different incident on the way back home at another lq in Odessa with dirty room open ceiling when snowing and liquor bottles in drawers but that manager got everything settled. I just need this resolved and Idk how many point lq next to international airport in dallas fort worth needs but that is where I will be heading this coming up Tuesday. If you have any questions my number is [protected] Thank you

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12:53 am EDT

La Quinta Inns & Suites booked room/birthday party

So I decided to book a room because I like doing it in advance. I paid cash, I was given a tour of the room and asking what was my reason of stay by the general manager at laquinta inn hammond la. Her name is Mickey I believe, I have my receipt. So I planned this small party with 20 guests and asked can I use the meeting room since I was gonna be a quest and I was told NO they don't do parties after she had alr day told me it was okay to have a few kids in the room. She even asked me their ages and they are all under 10 years old. My child will be 7. So I went in today to cancel my reservation only to be told they will mail me a check, wtf I don't have money to lose or waste. I paid cash so what's wrong with giving me my cash back! I got over the fact she lied to my face about having the kids there for a small party then when I asked about the meeting room I was refused to use a space I'm entitled to being a guest! I swear she was rude as [censor] and didn't even wanna face me she was sending messages thru one of her employees until I asked to speak with her myself then she came with attitude. Like why do me that? Why take my money and don't wanna give it back? She claimed that they will mail me out a check today which is 6/8/17 if I don't have a check by Monday I will be filing a civil suit because that's ridiculous and dead wrong how I was lied to led on a mistreated by someone of higher authority! I want my money, I need my money! My daughters birthday is ruined because if this

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10:11 am EDT
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La Quinta Inns & Suites nasty service

I complained about the price I was given on the phone when I made my reservation was different than the one I had been given when I checked in, and a manager named Daniel Castillo was very nasty to me telling me I called a call center and he has no control on them, he then asked for a special Identification that shows I work for the company that gets discounts otherwise he will ride my prize, Telling me that anybody can lie to get a discount, he also told me If I didn't like it I can take my business somewhere else which I did and he also said that I had to pay all my staying in full the day of the check in . Note that I never yelled at him or disrespected him in any ways ... if he can handle an upset customer with courtesy, he shouldn't be a manager. I hope something gets done about this situation.

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11:50 pm EDT

La Quinta Inns & Suites service complaint

To whom this may concern,

Hello, my son was staying at the La Quinta inn and suites in Oklahoma city quail springs location. I was paying on my behalf for my son and daughter in law because he was going to propose to her that Saturday night which I purchased and sent in my credit card authorization form to them because I was not there. He was staying there from 5/26/17-5/30/17 memorial weekend. My son name is LeThanh Thanh. Everything went fine and that Friday he checked in and it was fine that late night he wanted to make it perfect before she comes Saturday. So he asked the night lady to switch room name Candace I believe he said. She was nice enough to say she would change him from his room to the safari room with no issue since the room was a bit small and it was for a special occasion. She said he didnt have to do nothing and in the morning all he had to do was give the room key and they will switch it out for him. So next morning he did just that and he explained what happened and my son said that they were giving him a hard time about it. Then they the manager asked him where I lived he said fort sill Oklahoma and then he said then why did this fax come from the Northwest Library when it was none of his business. I faxed it from there because I had a business meeting to attend to. The manager name is Steve Thompson I believe. So he told my son to pack his stuff and leave the hotel. My son was so embarrassed and packed up and left. I am so frustrated and very very upset. The manager could've told him to fax my ID and my credit card i would understand but to go through and embarras my son like that was uncalled for. He had to go to a different hotel and switch his plans up for the proposal. I am very unsatisfied with his actions and his management. This is not the right type of customer service that LA Quinta should have. I hope there is something you can do about this or do something where Steve Thompson won't treat another customer ever ever like that again.

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3:44 pm EDT
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La Quinta Inns & Suites manager

I had made a reservation with laquinta downtown Dallas through Priceline. My room was paid online, after traveling 5 hours I go to check in, give my license and credit card and I'm told we don't take these cards. Ok so I pull out a different one, same story with an awful attitude from manager. I explained my room is paid, my cards are good, what's the issue. I was told I couldn't check in, even though I had what was needed, and that's why he tells ppl not to make reservations with places like Priceline! The manager had no customer service skills, it was like he was intentionally being rude and enjoying it. Just wondering if it was because I'm white, my husband is black and our biracial daughter was with us? That's what I felt the reason was that we lost our $ on the room and had to go find a room elsewhere.

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2:51 pm EDT

La Quinta Inns & Suites charge for blood on towel

My name is Whitney Vance. I recently stayed at your 7115 Coastal Palms Blvd Panama City Beach location from 5/19/17-5/21/17. While my stay there was good, it was afterwards that things went downhill. I have stayed at other locations and had a great experience. In fact, I stayed at the Pier Park location in Panama City last month and have given many good reviews!
Upon review of my bill, I noticed a 20 dollar charge for blood on a towel. Yes, I was at the end of my menstrual cycle so some blood may be expected when I dry off. Also, I had a small cut from shaving that also probably contributed. I called to question the charge. 20 dollars seemed a bit steep. The first person I spoke to obviously has not been trained well in customer service and was extremely rude and told me "that's just the way it is" and "nothing can be done." So, I waited until the general manager, Kathy Barrs, was back. I explained my concerns. As a physician who works in a hospital, I find it a bit odd that towels need to be thrown away. If we had to throw out towels and linens every time they had some blood, we would be out of business. Anyway, she explained to me that there are new regulations that state a towel cannot be reused with blood on it. Ok, fair enough. But TWENTY dollars for a small towel that felt like sandpaper to my skin? I was quickly informed that the towels SHE purchases are that expensive. (Well, she is getting ripped off and should find another vendor bc those towels are not worth twenty dollars but that is beside the point.) It became VERY apparent to me that she does not know how to manage a hotel properly or work with customers. As someone who lives not too far away and will be making regular trips to the beach, I will NOT be staying here ever again. Considering, my weekend stay was 407 dollars, it will be out more than twenty dollars in the future.
I thank you so much for listening to my concerns.

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5:21 pm EDT
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La Quinta Inns & Suites service and accommodations...

I arrived at 4 am after a long drive to get a room. I was sent to several rooms. It's started in room 523, where the door wouldn't open. Room 2 was 111 where the bed was unmade like someone was occupying the room, room 3 was 412 that smelled like marijuana and the floors were extremely sticky, finally room 4 was 519 that had hairs all over the bed, black specs of dirt and crumbs, blood stains, etc. I was so exhausted I couldn't move anymore so I asked for some clean linens and ended up changing them myself. The front desk agent could even assist me because she was there by herself and couldnt leave the front. I would have left but after a long trip i was exhausted. I was told to call the next day to speak with a manager. When I called she avoided me all day. I spoke to one of the front desk agents who said it would not be likely that I got a refund. I took a minute to inform him that la quinta has a 100% customer guarantee policy or the room is on them, and I am far from satisfied. As if that was not bad enough, all the cleaning ladies were smoking and hanging out by the entrance as I was leaving so I had to walk through a puff of smoke as I was leaving. The customer service is atrocious here and so is the accommodations. I would never stay at this la quinoa ever again. This is absolutely sad because I have stayed at other locations and my service was great. I should definitely be reimbursed for the lack of professionalism, service and accommodations. This was extremely disappointing. See my photos below as I did take some photos after I realized it wasn't just one issue.

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8:43 pm EDT

La Quinta Inns & Suites customer, service, room cleanliness maids smoking in room

5/13/17, 5/14/17, 5/15/17
7017 Shallowford Road
Chattanooga TN 37421
[protected]

This hotel is definitely a disgustingly filthy excuse for a place for consumers to stay at.

-grime, crud in the area where door jam meets floor
-torn, stained carpeting
-cracked, moldy stained, hand rail in shower
-dirty, disgusting shower floor
-green slime stained sink drain in bathroom

The maids or someone smoked in the room while we were gone today. Every time the air conditioner clicks on we are greeted by a brand new waft of cigarettes. To bad that in this day and age this occurs to consumers who pay hard earned money to stay in a hotel.

We have stayed in La Quinta's in the past. But never will again.

A full two nights refund is requested, immediately.

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6:03 pm EDT
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La Quinta Inns & Suites terrible customer service the minute we walked in

My fiances father booked a night for us in Las Cruces. As soon a as we walked in we felt uncomfortable. The man at the front 'Rick' instantly had a terrible attitude toward us. He proceeded to say he could not check us in unless my financés father was there. Although, when her father called to book, he explained that this was going to be the situation. They said it was okay and it will be taken care of. Not only did Rick refuse to talk to her father while she was on the phone with him in the lobby, he was terribly rude to us. He made him call the front desk separately and continued to be rude to her father. And although the call center said it was okay for her father to pay with the credit card he gave on file Rick made us pay with our card. I am so disappointed that he wasn't even willing to work with us at all. He humiliated us in the way he was talking to us as if we were lower class citizens. We felt discrimination because he was not that way towards any of the other surrounding customers in his reaction with them. Rick was not appolagetic, and while we understand there are hotel guidelines, we expected at least a little bit of respect from the man behind the counter. We are quite upset.

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12:17 pm EDT

La Quinta Inns & Suites being charged a cleaning fee for smoking when I didn't and did not smoke in room

I got charged cleaning fee for smoking in a room that I recently stayed in which was not smoked in I do not even smoke I called the motel several times to discuss it they would not listen to me they hung up on me told me I got what I deserved they insulted me. I even left several messages to the general manager to call me back so we could discuss the matter and she still yet has returned my calls I have continued to call La Quinta Inn and Suits and they will not listen to me they continue to hang up on me and tell me that I will not be heard and they continue to just hang up on me and talk to me very unprofessional. I do not understand why we cannot get this issue resolved I do not even smoke and I got charged for smoking in the room that is not right and unfair and now I have overdraft fees because of it. If you will please contact me at [protected] my name is Ashley Kelly thank you very much

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ShabrayD
, US
May 13, 2017 7:03 pm EDT

This same BS happened to me yesterday! And going to my card company was not easy and did not help.

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Ava Pl
, US
Aug 30, 2023 1:37 pm EDT
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Replying to comment of ShabrayD

Same thing also happened to me.. they say they have "proof" and I left cigarettes behind but I literally don't smoke and never have.

I call the hotel, they put me on hold and tell me a different person I need to speak to each time, then when I call asking for that person they say they are not here right now and send me away.

My card company was also not helpful in this scenario. I don't know what to do next.

La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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La Quinta Inns & Suites contacts

Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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