La Quinta Inns & Suites’s earns a 1.1-star rating from 3 reviews and 706 complaints, showing that the majority of guests are dissatisfied with their stay.
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sucks money
I checked in this hotel late on 11:00 pm the usual check-in time is 3:00pm. When I checked in I have told the front desk that I will be checking out late which they made a note. I was told specifically that they charge for a night. Now when I see my credit card bills it seems they have charged for 2 nights. Now they are giving excuses that the late...
Read full review of La Quinta Inns & Suites and 5 commentsovercharged
I made a reservation for 3 nights at a La Quinta Inn. When I arrived the following day, the front desk said that my reservation wasn't in their computer, but they could give me a room at a much higher rate. I suggested that La Quinta had made a mistake, They rudely informed me that La Quinta doesn't make mistakes. Rather than being pressured into paying the higher rate, I went somewhere else. Later I found out that they had billed my credit card anyway for the reservation they claimed they didn't have. Stay away from this Inn.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged twice
My husband and I checked out of this hotel and paid cash after the clerk told us our debit card had not been debited yet. I held the room with me card on the phone but at check out paid for the room in cash. The amount was also deducted from my bank account. I have called and complained so many times and was told they couldn't reverse the debit. I now have...
Read full review of La Quinta Inns & Suites and 20 commentsFalse charge on credit card
We stayed one night at this hotel and after checking out my friend noticed a charge to his credit card for $40.00. He called the franchisel owner/manger about the charge and she said it was due to a curtain rod being broken. I was the last person to leave the room and there was no damage when we left. I explained to her that there was no damage and asked...
Read full review of La Quinta Inns & Suites and 3 commentsvery unprofessional and rude service
What ever happened to the customer is always right? I recently stayed at the Laquinta in of Crossville and was very disappointed. The indian lady who waited on me was not very professional and or friendly to me or anyone in my party. I had been quoted a rate only to arrive at this hotel and find out that they had increased it by 10 dollars, had me booked into a king room after I had specifically asked for a double due to the amount of people in my party and then wanted to charge me 10 dollars for a rollaway after it was their mistake I had the wrong type room. I couldn't believe the way she talked to me in front of the other people waiting to check in. I will never return to this hotel and do not recommend this hotel to anyone... She was more worried about making that 10 dollars back then keeping a customer. So if your thinking about staying in Crossville Tennessee think twice before booking at laquinta unless you want to deal with the rudeness of someone who is obviously hurting for money more than the rest of us.
When calling the 1888 gold number we encounter poor customer service and attitude issues when speaking to the afro American reps that work there. They are not helpful and want to quickly end the call. I have encountered this so often that I now hang up until I can reach someone who doesn't sound Afro American.
Was the Pakistani's surname "Patel" by any chance?
I stayed at a motel near Winchester, TN, that advertised "free continental breakfast" on Interstate billboards. The room had cockroaches, there was a cigarette butt floating in the toilet beneath the "sanitized" paper strip, and the decor was blue shag carpet, green bedspread, pink curtains, and orange wall paper. We moved to another room that was more suitable but we slept atop the bed on a ground tarp in our sleeping bags. We figured the shower probably wasn't any worse than a public shower at a camp ground. Then we got the "continental breakfast": it was a sample cup of orange juice with a tiny powdered sugar donut (the kind that's sold in vending machines 6 to a pack for fifty cents) handed to us through the night box after a ten minute wait - no 2ds. The owner was present and he was a member of the infamous "Patel" network. Their business plan seems to be: buy a going concern and run it into the ground. So far it's a resounding success! We enjoyed our trip through the Russell Stover candy outlet and had a good hot breakfast at a nearby restaurant run by locals that know how to serve biscuits and gravy.
Thank you, was on my way to Tennessee to play some golf and had considered this hotel, guess I will stay elsewhere I deal with too many rude people everyday hoping I could stay away from this on vacation. I will help spread the word once again thanks.
Chad
employee has stolen our camera!
I feel compelled to write this letter to you regarding an incident at the La Quinta Inn San Diego Mission Valley hotel located at 641 Camino Del Rio South San Diego, CA 92108.
My husband & I stayed at that location on Saturday night, January 27, 2007. We drove there from Los Angeles and checked into the room late in the afternoon. When we left the room for dinner, I placed our camera on the seat of a chair that was provided for the desk in the room and covered it with my jacket. On Sunday, January 28, 2007 near noon, we returned from church and began to gather our belongings to return home. The maid entered the room and I told her that we would be leaving in just a few minutes. So we gathered our things hastily and left. The next afternoon, on Monday, January 29, 2007, I realized that I had left my very expensive Konica digital camera and case (paid over $1000) in the room, on the seat of the chair pushed into the desk. My husband called immediately, and spoke with “Carlos” who said he would check the room. I called him back after 15 minutes. After several calls to that hotel, we were told that there was no camera in that room and that no one had turned it into the office. Carlos then had “Susana” from housekeeping call us. She said that she had someone search the room very thoroughly and that there was no camera. I told her that she needed to pull the chair away from the desk and the camera would be there. She agreed to check it out but we never heard back from her again. I can’t express to you how upset we are that our camera was taken from the room and not turned in. We believe that an employee has our camera!
The complaint has been investigated and resolved to the customer’s satisfaction.
La Quinta in Sarasota Fl. Staff was great, especially Nicole.
The hotel was dated and not clean, but tolerable.
The issue was the only room available, and it being on the 4th floor and elevator out of service.
My friend is a retired police officer w/a bad knee. Walking is difficult.
traversing the stairs each day and with luggage was difficult.
My name is Robert Sinovcic WE stayed at the hotel from Feb 23 2024 to
FEB25 2024.
We went to the hotel bar and ordered 1 white wine and 1 budweiser I paid by credit card ending in 2924. I believe the total was about 15.00 plus a 5.00 tip.
When I checked my acct with the bank it showed I was charged 101.75
There was no bulbs in lamps. The water did not get hit. And the breakfast was trash. Happened Nov,11.2023 And was only a one night stay. Room 308. I have never experienced such bad service from this corporation before. I checked the water temperature 3 different times of the day. I don't know why I didn't check into a different motel.
Room 115
10/12/ 2023 to 10/13/2023
Charged $50!for « charitable contribution «
I NEVER AGREED TO giving a charitable contribution
I NEVER signed anything other than the price of the hotel
Please explain
I do not agree
No signature for the $50
Please refund back to my American Express
no botteled water in room for coffee and worker at desk was the worst i have ever delt with. will never stay at la quinta motels again. bad bad place.
I’m currently an employee and the General Manager Sierra Williams is trying to fire me after I confronted her about selling marijuana to other employees at the hotel. She is also my father’s girlfriend and he has a contract through Laquinta to paint but Sierra also has him on payroll as an employee
The GM at La Quinta Avenida De Mesilla Las Cruces NM 88005
She is harboring illegals from Venezuela as well she is an active Methamphetamine user. She has a security guard who intimidates all the guests. Her whole staff is on some type of drugs. She is not professional at all she kicks people out without reasonable proof of anything wrong.
I submitted complaint 3 times now no call cack or eyc
Two nights all the alarms went off. The first night was all night long woke all the kids up and got absolutely no sleep. The second night the gave us some [censored] excuse that didn't even make sense. I will never stay here again. This vacation sucked, we're out of here tomorrow..
10/19/2018
I was attempting to request an early check in at the front desk when the woman behind the desk made me feel stupid for asking. Question, when does poor customer service look like racism? When a front desk person has no people skills (racist or no skills). To add, a horribly dressed and dirty man named Thomas was worse than ms no manners
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La Quinta Inns & Suites Contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 12 12 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 8 8 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number20%Confidence scoreCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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I checked in this hotel late on 11:00 PM the usual check-in time is 3:00PM.When I checked in I have told the front desk that I will be checking out late which they made a note.I was told specifically that they charge for a night.Now when I see my credit card bills it seems they have charged for 2 nights.Now they are giving excuses that the late check-out cannot be so late (10:00 PM) at night.My question is they could have informed me earlier that I need to pay for an additional night.Infact I could have stayed an additional night.This is a trick to eat money as they have the credit card number to do anything.Never ever stay here.Be very cautious to stay in these type of hotels.Its better to give a penny to a beggar rather that to the money making attitude these hotels have