Menu
La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
reviews & complaints

www.lq.com
www.lq.com

Learn how the rating is calculated

1.1 692 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
676 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for La Quinta Inns & Suites has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of La Quinta Inns & Suites. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

La Quinta Inns & Suites reviews & complaints 692

Sort by:

Newest La Quinta Inns & Suites reviews & complaints

ComplaintsBoard
M
9:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites horrible hotel stay

This is the worse Hotel stay I have ever had in my life..."Do not"..spend one dime at this hotel.

This was my first visit to the La Quinta Hotels...it had the best price and I said to myself wow..what a good price lower than everyone and book a room..what a mistake!
When I made it to the hotel it was around 4:45 pm...I had just made the drive from Beaumont, Texas 5 1/2 hour drive I just wanted a bath and sleep...to my dismay I was told their where no rooms ready and for me to go over to the lobby and wait until they call me...what? Wait until you call me?...check in time was 3:00pm wow! It was about 5:30 p.m. when my name was called..I went over and ask for a reciept she said "oh no we do not bill you until you check out you can't get a reciept" well...I check my bankstatment and wow...quest what...the billed my card!...I had only one clean towel (because they were out of towels). So the next morning I went to the front desk and told them the charged my card..and I had no towels..and could I get my room cleaned..I will be out all day..
Got back to my room around 5:35pm and quest what? you quest it...my room was not clean I had no towels!..and they told me we are working our way to you...working your way to me..at 5:35pm..I was dirt tired...I just said give me some towels...quest what again?..You got it! THERE WERE NOT TOWELS I HAD TO WAIT!...WOW! I cleaned my room and waited for towels...about 7:53pm... pm I get a knock at the door...giving me the clean towels..I complaint to quest services...nothing...I complaint to the hotel...nothing..they did nothing...wait yes they did do something...THEY MADE SURE THEY BILLED ME FOR POOR SERVICE! AVOID THIS HOTEL AT ALL COST...DON'T WASTE YOUR MONEY ON POOR CUSTOMER SERVICE AND BAD ATTITUDES..THEY JUST DON'T CARE. TWO DAYS OF PURE HELL!

Read full review of La Quinta Inns & Suites and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
KJMinPA
, US
May 06, 2011 3:18 pm EDT

As a hotel employee for a lot of years, I do find some of your complaints a matter of "I want it MY way NOW", and some pretty understandable from the viewpoint of hotel management. Check-in time at La Quintas is in fact 3 p.m. Despite the fact that people show up earlier and demand to be checked in NOW, sometimes that simply cannot be done. The fact you mention about rooms not being clean and you had to wait, as well as the towel situation just tell me the hotel had a very full house the night before. It's a LOT of laundry to do, and not everyone checks out at 7 a.m. so the housekeepers can get to the room "right away". Housekeepers usually do not start until 9 a.m. And, as La Quinta's check-out time is noon, lots of people stay until check-out time. So rooms aren't able to be cleaned until then. The sheets and pillowcases have to be done first so the beds can be done first so the room can be cleaned and readied (it's a vicious cycle of checking people into rooms in which the rooms are clean...) and people can at least check in and relax. I'm sure they were sorry about the towels, but as housekeepers go home by 5 p.m. (sometimes 6!) the towels had been washed and were drying, but it was the DESK CLERKS that had to fold them. While dealing with phone calls, shouting guests, running and fetching for people who don't believe they need to go to the front desk and just ask and receive (most hotels do NOT have 24/7 Housekeeping so yes, you will have to go to the front desk like everyone else). Had you simply gone to the front desk and asked if the towels were dry yet, you would have been told they were, but the front desk person was trying to get them folded. If you didn't need folded towelware, you could have just asked for some to take up with you.
In regards to your "card" being "charged" upon check-in, it was obviously not a credit card, but a debit card. Rooms are not charged until the night audit is done, and then there's something to charge. La Quintas do not check you in, "force charge" your account and then immediately charge your credit card. Once you check out, then and only then is your credit card charged. (Unless you ask specifically for a "zeroed out" receipt under your door. Then they charge you before the invoices are printed so you are getting a receipt with charges for room, movies, etc. and the Payment amount for the total.) Everyone else will get an invoice that shows the charges for the room with a balance due amount. Because their credit card has NOT been charged yet... The fact that you state you "checked my bank account" and the charge was already there indicates you secured the reservation with a Debit Card and not a Credit Card. It probably had a "Pending" reading on your bank statement as well, as the charge had not gone through. If you had to deal with your bank to reverse charges and not your credit card company, well, banks can take 7-14 days to put the money back in your account! So it seems to be a bad case of 1) sold out hotel, 2) people leaving late, 3)limited amount of housekeepers (not 1 per empty room as guests seem to think), 4) TONS of laundry to do, 5) Your early arrival despite the fact the La Quinta web page states a 3 p.m. check in, 6) a long trip on your part, and 7) a foul mood on your part as well (understandable, really), and 8) stay-overs (people already in rooms for a few days) also putting demands on the housekeepers that THEIR rooms are done now, as they're going to breakfast or out and will be back in an hour so they "EXPECT!" their rooms to be clean and ready when they get back. I'm betting most of your hotel stays are better and you have nothing but raving kudos to those hotels, but you just were in the wrong place at the wrong time at the wrong hotel trying to get back together after a tough night. I'm sorry, but it happens once in a while at every hotel.

ComplaintsBoard
T
6:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites incomplete dental crown service since 11/2009

I'm 42yrs and have had only one composite/filling in my life. Since my visit to this Dental office I use to have all of my real teeth.

I've been in a temporary crown since 10/28/2009, temporary crown number three since 12/9/2009.

The first permanent crown was sent back for lab work to be redone, per the Dentist, lab work was poorly done.

The second permanent crown was sent back for lab work to be redone again, per the Dentist lab work not good.

I was told that the 2nd permanent crown would be back in a week since they were going to put a rush on it. A week went by, two weeks went by, I called this office and left messages. Nobody calls back, no follow-up.

3 weeks gone by, Finally someone from La Quinta Dental office calls me, but is only calling to confirm my kids appointments and mentions nothing about completing crown services.

I spent Thanksgiving & Christmas with a loose temporary crown. And yes, the dental office knew about the loose cap.

I did not return to complete the crown service with this Dental office. I've been waiting for a reimbursement since and it would take 5 to 10 business days.

Since January 13, 2010, I have not received any correspondence from either the Dental office or Bright Now Dental Corporate office regarding a reimbursement.

Read full review of La Quinta Inns & Suites and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kathleen Fincher
Lutz, US
Mar 07, 2011 2:44 pm EST

The same thing happened to me. I went to Bright Now Dental in Tampa, Fla. I supposedly needed four teeth crowned. I went in five times and each time was in the chair for up 4 hours at a time. They never could get the crowns seated and I have been in temporary crowns for 2 years. I went to another location and was just given the run around run again. I have an abscess, and they wouldn't even give me a prescription for an antibiotic. Bright now has placed my life in danger. The office manager at the Waters location convolutes and distortes the truth and charts.
Be very careful going to this Dental group.

ComplaintsBoard
L
10:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

La Quinta Inns & Suites unauthorization credit card swipe and receiving cash without receipt

October 23rd, 09, hotel reservations was booked through the travel agent in my home town in the Caribbean. Upon arriving at the hotel early afternoon around 3pm, the front desk clerk asked me for my credit card. Then she asked if I am charging the room or paying cash. I told her cash and she asked to be excused and she went in the back office. Then a moment later, she returned my card not knowing she had already swiped my card without my authorization. Then she asked for the cash amounting for the 4 nights. I asked her for a receipt since I was payed cash and she told me i will get one upon checking out. I trusted her word to be honest from the very beginning of our transaction. On the 27th-10-09, I checked out obtaining the receipt and had seen 0 balance but I didn't see the fine print of my card being charged abd I was rushing that early morning to get to the airport. I went to the bank 5 days later to find out my card was charged plus the clerk took my cash and not even given me a receipt for it. I am dealing with the matter and legal action is being taken to put an end to fraud, unethical behaviour, stealing and racketering. This situation needs to stop now because people work very hard for their money and want to go somewhere where it is safe.

Read full review of La Quinta Inns & Suites
Hide full review
ComplaintsBoard
D
8:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites operations

I have been working in the Hospitality industry for many years and NEVER in my career have I come across a property so poorly managed as this one. They do not honor reservations because they can not keep rooms maintained and cleaned, they treat their employees very poorly and are very discriminating. If you are not a young female you are not intelligent or capable. I have never seen anything so appaling as this manager. If you want a CLEAN and COMFORTABLE room for the night...go across the street to the Days Inn

Read full review of La Quinta Inns & Suites and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
CustomerServiceDept
Iowa City, US
Nov 09, 2009 3:35 pm EST

So how long ago were you fired?

ComplaintsBoard
L
12:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites didn't honor long-standing reservations

Le Ann Wilson
907 Miles Avenue
Orofino, ID 83544

October 5, 2009

La Quinta Inns & Suites, Moscow
Jason J. Penkacik, General Manager
185 Warbonnet Drive
Moscow, ID 83843

Dear Mr. Penkacik:

On September 3, 2009, I made online hotel reservations for two Executive rooms, both with two queen-sized beds, at the La Quinta Inns & Suites, Moscow. The cost of rooms (defined as average rate) was $179.00, each. The “average” rate, by the way, must refer to the average rate for an overnight stay during a University of Idaho home football game weekend, as the La Quinta website currently indicates that the cost of a similar room is normally $89.00. The confirmation number for Room #1 was [protected]; the confirmation number for the second room was [protected]. The trip number was [protected]. I booked both rooms for one night, Saturday, October 3, 2009, and I guaranteed the reservation with an American Express card ending in 1013. Shortly after I’d completed the online reservation, I contacted the Moscow La Quinta Inn at [protected] to confirm the date and accommodations. I also received an email confirmation of my reservations.

One month later, on Friday, October 2, I once again contacted La Quinta Inn & Suites, Moscow, to make a final confirmation of our reservation and to provide an estimated time of arrival; 5:00 p.m. I was assured that both rooms would be waiting when my traveling companions and I got there the following afternoon.

On Saturday, October 3, the day of our much-anticipated stay at the La Quinta Inn, my husband, Stewart Wilson, and I transported nine, tenth-grade boys – members of Orofino High School’s top-notch Knowledge Bowl Team – from Orofino to Moscow, a distance of 80 miles, one way. Several of the students were fresh from a hard-fought soccer match. They were cold, damp, hungry and tired and looking forward to “crashing” once we arrived at the La Quinta Inn. Our plan was to allow the boys to relax for an hour or so before treating them to dinner and encouraging them to, later, take advantage of the La Quinta Inn’s indoor pool. We’d also made reservations to celebrate the team’s stellar success by spending part of the following day, Sunday, October 4, at Moscow’s Bumpers III Fun Center, located at 1884 Pullman Road, Moscow, not far from the hotel. I’d agreed to purchase a party package for $89.99 that would have covered the cost of the boys’ entertainment, including lunch and soft drinks. The boys were also looking forward to visiting the Palouse Mall.

Because of high, gusty winds and stormy weather, the trip from Orofino to Moscow took a little longer than usual, almost two hours, but we did arrive shortly after 5:00 p.m. The boys were relieved when we, at long last, made it to the La Quinta Inn. They gathered up their bags and backpacks and quickly scrambled out of the weather and into the warm, comfortable La Quinta Inn lobby. My husband and I brought up the rear, happy to finally reach our destination.

When I entered the lobby, the look on the front desk attendant’s face said it all; an alarming mix of dread and embarrassment. I approached the counter, gave her my name and told her that I’d reserved two rooms for that evening. She immediately began to apologize, saying that only one room was available and that the second room was occupied by “holdover guests.” This was the first time – ever -that I’d heard the term “holdover guests”, so I asked the front desk attendant to explain. She told me that the guests who’d stayed in one of our reserved (note the emphasis on “reserved”) rooms the previous night had refused to leave and since the hotel had already accepted payment (why?) for that night’s stay, the La Quinta Inn staff was powerless to make them leave. The front desk attendant, though, was eager to inform me that a staff member had taken the liberty of making reservations for us at a hotel in Colfax, Washington, a small, sleepy farming community located 20 miles west of Moscow. I most certainly did not consider this to be an acceptable alternative; not even close.

At this juncture, I’d like to acquaint the management and staff with three valuable new terms that appear to be missing from their corporate vocabulary; “reservation”, “customer service” and “positive public relations.”

Res-er-va-tion (r z r-v sh n) n:
5.
a. An arrangement by which accommodations are secured in advance, as in a hotel (hey, like the La
Quinta Inn & Suites, Moscow!) or on an airplane.
b. The accommodations so secured.
c. The record or promise of such an arrangement.

Usage: “Do not make a reservation at a La Quinta Inn & Suites. The company does not honor their promises.”

Cus-tom-er (kŭs'tə-mər) ser-vice (sûr v s) n:

1.
a. A company’s customer care activities that support its consumers both before and after the purchase
or use of a service.

Usage: “The staff and management of La Quinta Inn & Suites definitely have a lot to learn about customer service.”

Pos-i-tive (pŏz'ĭ-tĭv) adj. pub-lic (p b l k) adj. re-la-tions (r -l sh ns) n.

1.
a. A company or agency’s constructive, beneficial and practical relationships with its employees,
customers, investors, and /or the general public.

Usage: “Based on Le Ann’s recent, short-lived visit to the La Quinta Inn & Suites, Moscow, she’s convinced that the company doesn’t care much about fostering positive public relations.”
Angry, annoyed and thoroughly disgusted, I sunk down in a wing chair and began to call hotels in the Lewiston, Idaho – Clarkston, Washington vicinity, twin cities located approximately 28 miles south of Moscow. On my third try, I located two available suites at Clarkston’s Quality Inn, a lovely hotel and convention center on the banks of the Snake River. Meanwhile, Stewart rounded up the exhausted team members and explained the situation. While I desperately dialed telephone numbers, the disappointed boys shuffled back to our vehicle and readied themselves for another long, tiresome trip.

Let’s Play La Quinta Q & A!

Q: Why do consumers make hotel reservations well in advance of their stays?

A: To make sure that their rooms will be ready and available when they arrive. Reservations provide peace of mind to consumers – when they’re honored.

Q: Does the La Quinta Inn & Suites, Moscow, honor reservations?

A:

Because the boys, my husband and I were ousted from one of our reserved (note the emphasis on “reserved”) rooms, we were also forced to scrap our plan to celebrate the team’s success at Bumpers III in Moscow. As we made our way to the Quality Inn, the boys settled on the idea of going to a movie at Lewiston’s Village Centre Cinema in lieu of their ruined visit to Bumpers III. The cost of nine tickets for the Sunday, October 4, 12:00 showing of “The Invention of Lying”, and two tickets for the 12:30 showing of “Surrogates” came to $71.50 (11 @ $6.50/each), plus an additional $61.50 for popcorn and sodas, a total of $133.00. Going to the movies, though, unlike the party package at Bumpers III, didn’t include lunch, so following the flicks I paid an additional $134.38 for eleven meals at the Lewiston IHOP. The difference between what I intended to spend for lunch and entertainment, $115.39 ($89.99 plus .06% Idaho State sales tax = $95.39, plus $20.00 gratuity) and what I actually spent due to the La Quinta Inn and Suites’ deplorable and ridiculous “holdover guest” policy, $267.38, is $151.99. I did, however, recoup part of the cost, $90.00, by upgrading to two much nicer suites at the Quality Inn, leaving a balance of just $61.99. Oh, before you write the check, I’d also like to be compensated for 1) the gasoline that we wasted traveling from Lewiston to Moscow and back again, $9.42 (3.5 gallons of gas at $2.69 per gallons burned because of 56 miles of unnecessary driving) and 2) the emotional distress caused by the La Quinta Inn & Suites’ overt, despicable and incomprehensible aversion to honoring long-standing room reservations. Your policies are a callous slap in the face to trusting consumers. For the Knowledge Bowl Team’s, my husband’s and my inconvenience and agitation, I’d like to receive an additional $200.00 in compensation. The grand total? $271.41. Please make the check or money order payable to “Orofino High School Knowledge Bowl Program.”
As a Public Affairs Assistant, with over 25 years of experience working for the federal government, specifically, the Department of Defense and the Department of Agriculture, and an active member of the North Central Idaho Travel Association, I am appalled by La Quinta Inn & Suites’ disregard for their clientele. I’d strongly encourage your company to rethink La Quinta Inn & Suites’ outrageous “holdover guest” policy. Perhaps you should consider putting people, professionalism and positive public relations before corporate greed and insensitivity or unregulated franchise funny-business. The words “cheap” and “tacky” immediately spring to mind.

Needless to say, I don’t intend to darken the doorstep of the La Quinta Inn & Suites, Moscow, ever again, nor will I recommend the hotel to my friends, family or colleagues.

Like the boys said, you should change the names of your chain to “La Quit Ya’” Inns, because the hotels’ management thoughtlessly neglects and abandons their patrons.

Sincerely,

Le Ann Wilson, for
Stewart Wilson, Hayden George, Cody Harris, Austin Hengen, Drake Hernandez, Dusty Kellar, Corey Kleer-Larson, Jovi-Jon Malana, Kyle Peterson and Karl Vaage

cc:

Teresa Ferguson
Director Communications & Public Relations
LQ Management L.L.C.
teresa.[protected]@laquinta.com

North Central Idaho Travel Association
P.O. Box 2018
Lewiston, ID 83501

Moscow Chamber of Commerce
411 South Main Street
Moscow, ID 83543

Read full review of La Quinta Inns & Suites and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
U
U
urallidiots
Cincinnati, US
Jul 06, 2011 3:18 am EDT

Look, the complainers on here need to learn how to complain professionally. Do you think he read your incessant rambling? State the issue, the facts, and hope for the best. Not "the look on her face said it all." It's not a JK Rowling novel or a Homeric tale, it is a complaint. But that shouldn't have happened to you.

S
S
Sherri Gadawi
Moscow, US
Feb 24, 2011 5:38 pm EST

After reading about Moscow La Qunita Inn's incredibly lax attitude toward reservations, we've removed the hotel from our agency's list of Moscow/Pullman/Lewiston area lodging. Government travelers can't run the risk of losing a room when time and tax payers' dollars are of the essence. It's a shame that poor customer service has cost Moscow La Quinta its reputation.

Sherri Gadawi

A
A
Austin Hengen
Orofino, US
Dec 10, 2009 5:17 pm EST

god dam, I hate La Quinta for doing that to us. It bothers me that we had to put up with there bull crap just because they wanted to satisfy another customer, exchange for 11 pissed off people from orofino.

ComplaintsBoard
K
11:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites substandard accommodations

We were charged $114 for a room that was uninhabitable. We stayed in the room for a couple of hours, used a bar of soap, a towel, and a trash can before we moved across the street to another hotel. We were told by the desk clerk and subsequently the manager that we would be issued a credit for half the cost of the room, but after giving us the run-around for 4 days (i.e., not returning calls as promised), the manager said he would charge us for the full amount of the room, was extremely rude, and hung up on me. The details of the hotel: wallpaper ripped and peeling off the walls in the hallways, room numbers taped on the doors with scotch tape and falling off making it hard to find the room, strong mildew odor in the room, hardly any hangers in the closet (and we were told the hotel could not provide more), and when we tried to call down for more toilet paper because there was hardly any on the roll, we found that the phone was broken. If you stay in Tomball, Texas, I suggest you stay at the Comfort Inn across the street. We are very happy with it.

Read full review of La Quinta Inns & Suites
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
8:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

La Quinta Inns & Suites - sucks money

I checked in this hotel late on 11:00 pm the usual check-in time is 3:00pm. When I checked in I have told the front desk that I will be checking out late which they made a note. I was told specifically that they charge for a night. Now when I see my credit card bills it seems they have charged for 2 nights. Now they are giving excuses that the late...

Read full review of La Quinta Inns & Suites and 5 comments
ComplaintsBoard
L
11:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites overcharged

I made a reservation for 3 nights at a La Quinta Inn. When I arrived the following day, the front desk said that my reservation wasn't in their computer, but they could give me a room at a much higher rate. I suggested that La Quinta had made a mistake, They rudely informed me that La Quinta doesn't make mistakes. Rather than being pressured into paying the higher rate, I went somewhere else. Later I found out that they had billed my credit card anyway for the reservation they claimed they didn't have. Stay away from this Inn.

Read full review of La Quinta Inns & Suites and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JSC
, IN
Jun 11, 2009 8:27 pm EDT

I checked in this hotel late on 11:00 PM the usual check-in time is 3:00PM.When I checked in I have told the front desk that I will be checking out late which they made a note.I was told specifically that they charge for a night.Now when I see my credit card bills it seems they have charged for 2 nights.Now they are giving excuses that the late check-out cannot be so late (10:00 PM) at night.My question is they could have informed me earlier that I need to pay for an additional night.Infact I could have stayed an additional night.This is a trick to eat money as they have the credit card number to do anything.Never ever stay here.Be very cautious to stay in these type of hotels.Its better to give a penny to a beggar rather that to the money making attitude these hotels have

ComplaintsBoard
R
8:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

La Quinta Inns & Suites - charged twice

My husband and I checked out of this hotel and paid cash after the clerk told us our debit card had not been debited yet. I held the room with me card on the phone but at check out paid for the room in cash. The amount was also deducted from my bank account. I have called and complained so many times and was told they couldn't reverse the debit. I now have...

Read full review of La Quinta Inns & Suites and 20 comments
ComplaintsBoard
J
8:21 pm EST

La Quinta Inns & Suites False charge on credit card

We stayed one night at this hotel and after checking out my friend noticed a charge to his credit card for $40.00. He called the franchisel owner/manger about the charge and she said it was due to a curtain rod being broken. I was the last person to leave the room and there was no damage when we left. I explained to her that there was no damage and asked her to remove the charge and she refused and she hung up the phone! I called her back and she said "you're not going to get the answer you want" and hung up the phone again! We are in the process of filing a small claims suit against her. I also made a formal complaint to La Quinta Corp. but they were no help at all! I will never stay at a La Quinta Inn again!

Read full review of La Quinta Inns & Suites and 3 comments
Hide full review
3 comments
Add a comment
K
K
Kimberly
Kilgore, US
Mar 24, 2009 4:27 pm EDT

We stayed at the LaQuinta in Austin. The first room they put us in smelled like stinky feet. They gave us another room and we went in and there was no smell. We dropped our stuff off and then went to eat dinner. When we got back and went into the bathroom it was filthy. We had to clean the tub before we could even take a shower. There was hair on the ceiling and all in the tub.

L
L
lbj
,
Aug 02, 2008 7:35 pm EDT

Wish I had read this first. We stayed at a La Quinta in Longview, Texas. We checked in at 7:00 AM, and the maid was knocking at 9:30 wanting in to clean the room. My husband called the front desk to ask for some time, and the manager asked if we were experienced travelers, and that all hotels made you leave by 11:00 AM regardless of when you checked in.
The walls are also paper thin apparently, as it sounded like a ball game going on above us so my sleep was
No common sense! They offered to cut the rate by half after I fussed at them; we got almost no rest after driving all night.
I am disappointed to find the corporation doesn't care about your situation. What ever happened to customer service?

M
M
Mark Markson
,
Mar 23, 2008 3:08 pm EDT

I agree! The La Quinta in South Austin, Texas is filthy. Pubic Hairs everywhere, as well as mystery stains! Fun for the whole family that already has congenital syph.

ComplaintsBoard
T
12:00 am EDT

La Quinta Inns & Suites very unprofessional and rude service

What ever happened to the customer is always right? I recently stayed at the Laquinta in of Crossville and was very disappointed. The indian lady who waited on me was not very professional and or friendly to me or anyone in my party. I had been quoted a rate only to arrive at this hotel and find out that they had increased it by 10 dollars, had me booked into a king room after I had specifically asked for a double due to the amount of people in my party and then wanted to charge me 10 dollars for a rollaway after it was their mistake I had the wrong type room. I couldn't believe the way she talked to me in front of the other people waiting to check in. I will never return to this hotel and do not recommend this hotel to anyone... She was more worried about making that 10 dollars back then keeping a customer. So if your thinking about staying in Crossville Tennessee think twice before booking at laquinta unless you want to deal with the rudeness of someone who is obviously hurting for money more than the rest of us.

Read full review of La Quinta Inns & Suites and 3 comments
Hide full review
3 comments
Add a comment
M
M
Mr Harrell Grn
, US
Jul 29, 2016 7:37 am EDT

When calling the 1888 gold number we encounter poor customer service and attitude issues when speaking to the afro American reps that work there. They are not helpful and want to quickly end the call. I have encountered this so often that I now hang up until I can reach someone who doesn't sound Afro American.

O
O
Otis Lamb
,
Dec 24, 2007 8:42 am EST

Was the Pakistani's surname "Patel" by any chance?

I stayed at a motel near Winchester, TN, that advertised "free continental breakfast" on Interstate billboards. The room had cockroaches, there was a cigarette butt floating in the toilet beneath the "sanitized" paper strip, and the decor was blue shag carpet, green bedspread, pink curtains, and orange wall paper. We moved to another room that was more suitable but we slept atop the bed on a ground tarp in our sleeping bags. We figured the shower probably wasn't any worse than a public shower at a camp ground. Then we got the "continental breakfast": it was a sample cup of orange juice with a tiny powdered sugar donut (the kind that's sold in vending machines 6 to a pack for fifty cents) handed to us through the night box after a ten minute wait - no 2ds. The owner was present and he was a member of the infamous "Patel" network. Their business plan seems to be: buy a going concern and run it into the ground. So far it's a resounding success! We enjoyed our trip through the Russell Stover candy outlet and had a good hot breakfast at a nearby restaurant run by locals that know how to serve biscuits and gravy.

C
C
chris chadwick
,
Jun 02, 2007 3:31 pm EDT

Thank you, was on my way to Tennessee to play some golf and had considered this hotel, guess I will stay elsewhere I deal with too many rude people everyday hoping I could stay away from this on vacation. I will help spread the word once again thanks.

Chad

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

La Quinta Inns & Suites employee has stolen our camera!

I feel compelled to write this letter to you regarding an incident at the La Quinta Inn San Diego Mission Valley hotel located at 641 Camino Del Rio South San Diego, CA 92108.

My husband & I stayed at that location on Saturday night, January 27, 2007. We drove there from Los Angeles and checked into the room late in the afternoon. When we left the room for dinner, I placed our camera on the seat of a chair that was provided for the desk in the room and covered it with my jacket. On Sunday, January 28, 2007 near noon, we returned from church and began to gather our belongings to return home. The maid entered the room and I told her that we would be leaving in just a few minutes. So we gathered our things hastily and left. The next afternoon, on Monday, January 29, 2007, I realized that I had left my very expensive Konica digital camera and case (paid over $1000) in the room, on the seat of the chair pushed into the desk. My husband called immediately, and spoke with “Carlos” who said he would check the room. I called him back after 15 minutes. After several calls to that hotel, we were told that there was no camera in that room and that no one had turned it into the office. Carlos then had “Susana” from housekeeping call us. She said that she had someone search the room very thoroughly and that there was no camera. I told her that she needed to pull the chair away from the desk and the camera would be there. She agreed to check it out but we never heard back from her again. I can’t express to you how upset we are that our camera was taken from the room and not turned in. We believe that an employee has our camera!

Read full review of La Quinta Inns & Suites and 19 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
19 comments
Add a comment
R
R
Robert Sinovcic
st.louis Mo, US
Mar 04, 2024 12:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My name is Robert Sinovcic WE stayed at the hotel from Feb 23 2024 to

FEB25 2024.

We went to the hotel bar and ordered 1 white wine and 1 budweiser I paid by credit card ending in 2924. I believe the total was about 15.00 plus a 5.00 tip.

When I checked my acct with the bank it showed I was charged 101.75

C
C
Chasity Hill
, US
Nov 25, 2023 9:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

There was no bulbs in lamps. The water did not get hit. And the breakfast was trash. Happened Nov,11.2023 And was only a one night stay. Room 308. I have never experienced such bad service from this corporation before. I checked the water temperature 3 different times of the day. I don't know why I didn't check into a different motel.

D
D
Daniel Leffman
, US
Oct 22, 2023 7:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Room 115

10/12/ 2023 to 10/13/2023

Charged $50!for «  charitable contribution « 

I NEVER AGREED TO giving a charitable contribution

I NEVER signed anything other than the price of the hotel

Please explain

I do not agree

No signature for the $50

Please refund back to my American Express

G
G
gambler 77
Ogden, US
Jul 29, 2023 8:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

no botteled water in room for coffee and worker at desk was the worst i have ever delt with. will never stay at la quinta motels again. bad bad place.

A
A
76334
Columbia mo, US
Jul 25, 2023 6:59 pm EDT

I’m currently an employee and the General Manager Sierra Williams is trying to fire me after I confronted her about selling marijuana to other employees at the hotel. She is also my father’s girlfriend and he has a contract through Laquinta to paint but Sierra also has him on payroll as an employee

C
C
Celia A Perez
Las Cruces, US
Jan 04, 2023 1:12 am EST

The GM at La Quinta Avenida De Mesilla Las Cruces NM 88005

She is harboring illegals from Venezuela as well she is an active Methamphetamine user. She has a security guard who intimidates all the guests. Her whole staff is on some type of drugs. She is not professional at all she kicks people out without reasonable proof of anything wrong.

M
M
michelle cook
, US
Sep 18, 2019 12:36 am EDT

I submitted complaint 3 times now no call cack or eyc

J
J
James Edward Cunha
, US
Nov 11, 2018 9:45 am EST

Two nights all the alarms went off. The first night was all night long woke all the kids up and got absolutely no sleep. The second night the gave us some [censored] excuse that didn't even make sense. I will never stay here again. This vacation sucked, we're out of here tomorrow..

M
M
Mr crutchfield
, US
Oct 28, 2018 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

10/19/2018
I was attempting to request an early check in at the front desk when the woman behind the desk made me feel stupid for asking. Question, when does poor customer service look like racism? When a front desk person has no people skills (racist or no skills). To add, a horribly dressed and dirty man named Thomas was worse than ms no manners

C
C
Claire Ajufo
, US
Oct 27, 2018 11:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good morning,

I stayed at Laquinta Nashville, TN 2345 Atrium Way from October 17 through October 19 due to TV ads. Very disappointing:
1. No working phone in my room
2. No hot water. I had to take a cold shower every morning in 40 degree weather!
3. Toilets clogged and overflowed.
4. Bath towels used to clean floor near .
5. Towels not replaced.

La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

La Quinta Inns & Suites contacts

Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with La Quinta Inns & Suites?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with La Quinta Inns & Suites Customer Service. Initial La Quinta Inns & Suites complaints should be directed to their team directly. You can find contact details for La Quinta Inns & Suites above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about La Quinta Inns & Suites. Discuss the issues you have had with La Quinta Inns & Suites and work with their customer service team to find a resolution.