LA Fitness / poor customer service and management
I have a personal training membership... yes, I know now. The first six months on the one year contract went well. As I watched management and personal trainers come and go. Within the first six months I had (5) five different trainers because LA Fitness has a high turnover rate. Lack of management and customer service in trying to keep the customer happy and give you what you paid for. The last three months I have been charged for personal training but have been unable to get anyone to book time with. After three months of calling and coming into the gym weekly hunting for the trainer I was working with... whom "was just here" or "he went to get dinner and will be back in a minute" I chose to cancel my (1) one year personal training contract. Mind you that I had already used 6 months and paid for 3 which I had not been trained for. The manager tried to get me too just train with someone else. I explained that after three months and getting my chain jerked around I had a bad taste in my mouth and just wanted out of the contract. He then started in with the insults, "You do not care enough about my body to want to improve it" and "if you get out of the contract you owe 50% of what is left of the contract do you have that kind of money to throw away?"...
I am not the brightest color in the box (but with a grin I do my homework well). I figure with (3) months left on my contract at (3) times per month that would be (9) times $25.00 per each session or $225.00 /2 = $112.50. I owe LA Fitness $112.50.
Cool, mister manager (Mat Miles), now I would like you to remeburse me for the past (3) months that you took money from me and did not provide me with a service... That would be $225.00 dollars. Funny how now me throwing away money does not seem to ring true cause now your paying me.
He jumped up from behind his desk walked away and called his boss to try to figure out what to do. He came back and told me I would have to return (when another guy was there) for them to do a buy out of my contract.
The gym is nice, most of the customers there are nice, a few of the trainers are great... the management and the rest of them need to get back in touch with a little customer service because with the times the way they are... they will be lucky to get new people to train. I will never use personal trainers again from this place and might even wear a t-shirt to work out in explaining why I feel this way.
Wake up and work on your CUSTOMER SERVICE SKILLS... we are the ones paying your bills. Once you have scammed the community all you can do is shut down and move on... so get right and stay or get ready to move.
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