Kwik Kar / oil change and inspection
The Kwik Kar on 5021 Bryant Irvin Rd. Fort Worth, TX has lost my business. I went in for an Oil change for the $38.99 and when I checked out the bill was $65.35. They had added a Lucas Oil Additive $24.99 additional cost without my consent. I mentioned that no one consulted with me about the cost and therefore, I should not have to pay for it. They were rude and said the additive was already in the car so I had to pay. At that point, I said I will never go to any Kwik Kar again and he offered me $3 off. Not enough to take care of the problem and not good customer service.
Because of the close proximity to my work, I decided to get an inspection and give them one more try. Again, I was given unprofessional service and they did not pass my car due to a "bad" tire. As much as I have tried to be a loyal customer, the poor service, the customer inconvenience and poor staff at Kwik Kar has made it impossible. Service training is needed at that location.
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