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Kogan Australia / warranty response

Mount Druitt, New South Wales, Australia

Hi I have bought a Kogan Laptop which is under warranty . I have the keyboard faulty, the case raised is #6556813
The Customer Care Reps who are handling this case are just making different request when I have sent the details or my product, sent pictures of the faulty equipment and a videos of the issue
They are not understanding or do not want to understand, just coming up with ridiculas request in different form
I am getting the feeling Kogan do not want to fulfil the warranty
Thanks

St
Jun 20, 2018

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