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KitchenAid / bad service

1 P.O. Box 218Saint Joseph, MI, United States
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We bought a KitchenAid Superba dishwasher around mid-October of 2004 brand new. This is/was considered to be a top of the line model regarding circuitry, sound insulation and other misc. items. About a week ago I was opening the door to place a glass inside and heard a sharp "snap". I didn't know what it was but I soon found out that the door was suddenly heavier to open and close. We never actually dropped the door but it was noticably heavier to handle. The repairman was out and discovered that both of the door closing mechanisms, which consist of plastic and what is essentially heavy "string" snapped. These devices are what evidently makes the door easy to open and close. Anyway, my wife was told that if the door were dropped it could/would potentially bend the framework such that the machine would henceforth leak water onto the floor when run. This of course, is non-repairable and the only option left is to buy another dishwasher. The repairs on this will amount to about $200.00 including the service charge but more importantly, why would any manufacturer install such "cheap" components to such a vital area in which one slight mistake could afford the owner with having to buy another dishwasher. I can indeed tell you this much, if it's another dishwasher I buy it won't be a KitchenAid even if the components in other makes are the same. As the wise man once said, "fool me once, shame on you; fool me twice, shame on me". They won't see me back again to be fleeced a second time.


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