King.com
Reviews and Complaints

I'm on level 1291 n it's supposed to have 40 moves but it's only been giving me 14 moves. It's impossible to win with just 14 moves. I have been playing this level for 2 days, I am very frustrated as to why this is happening. I don't want to quit playing the game because I love playing Candy Crush and i hope this can be resolved in a quick fadhion. Please advise, my email address is [protected]@aol..com. thank you very much for your interedt in my problem. Johanna

I'm disappointed in the way Candy Crush eliminated the boosters when a player wins a round. Previously, when I needed extra help from the color bomb, I could play an easier level to gain one. Now, when I win a round, there are no boosts to gain access to higher and more challenging levels.
Previously, a win would access a color bomb, then a "striped and wrapped" candy and so on.
That was awesome! Now this game lacks incentive for me to play it at all. There is no incentive and therefore no reason to continue having the app at all.

I have been playing this game for a while. I'm currently on level 2145. Why do you keep adding things to this game? When I open the game I spend so much time either clicking okay or closing out screens before I even get to start playing. Can you get rid of the "Buddy" option? I don't like that when I open the game it pops up and whenever the "Winning Streak" option appears it freezes and I have to shut down my iPad. Also, it's nice that there's a reward round, but isn't it enough to display that. Why do I have to also hit okay on a pop up screen? Honestly, some of the additions are fine, but I think you can stop now.

I've contacting the developer for days now google told me to get in contact with them my payment method is visa last four of card 7598 I've reached out too Google and to you several times for unathourize activities but yet to get any problem resolve my payment method is visa last four of card 7598 I've reached out too Google and to you several times for unathourize activities but yet to get any problem resolve my payment method is visa last four of card 7598 I've reached out too Google and to you several times for unathourize activities but yet to get any problem resolve

I ordered the package I got the gold bars but I did not receive the boosters. MLHBMBTBHN this is my order id, my document order is [protected], it was charged to my master card the date was August 25th. It was an In-Apppurchase Poopppeebutterfingers phone, I assume that was my grandsons input. The package I ordered was the 1000xGold Bar Sale Package which includes Boosters no boosters popped up but the gold bars did.

Three separate times now, in the last week, I've clicked to spend 10 gold bars for extra moves. The bars get taken from my account but then I don't get the moves! The buttons go getting so I can't click on them anymore, but it never goes back to the game. So I have to cleck the X and I end up losing the gold *and* the game! I'm down 30 gold bars now! Unfortunately I didn't think to take a picture. And I don't want to wait/try to make it happen again!

I have a legitimate complaint about the Candy Crush Saga game. I am on level 1332, the game only allows me 12 moves. According to the tip sites, level 1332 has 40 moves. I have rebooted, the game still only gives me 12 moves. I don't know how to remedy this. If I reinstall the game, will I lose my progress? Does anyone know how I can contact King Games?

I signed in to play just now and discovered that I am now back at the very first level. I was on level 1505. I have lost everything that I had won. What happened?
I need to be on the level that I am a actually on. HELP!
I will not start over on level 1. I will delete the entire game.
I have been playing this game e for over a year now. Why would it just randomly reset? At this level it is hard enough to advance as it is.
I hope that you will respond, and delete me how to reso.ve this issue.

I purchased a drone from an ad, your site posts and it was not the drone that was advertised. The one on the video was about 4 or 5 times larger than the one I got, was supposed to be worth $2000 but selling for $100, has about a 5 kilometer range, seriously doubt this can go that far since it only lasts 7 minutes on a charge instead of 20 minutes. The video showed some guy throwing large amounts of debris, like sand or dirt and it took the punishment, this will not, I assure you! You posted a video that was false. The name of the drone is FOLD DRONE. This is completely unacceptable!

YOU NEED TO MAKE THIS RIGHT!

My account was debited $1.99 x 2 when I authorized one debit for this amount. My account was debited $5.99 x 2 when I authorized one debit for this amount. This issue happens frequently but I have overlooked the issue. This is not right. Today is August 9, 2018 and time debit was about 8:00 EST. Again, this issue is not the first to occur as it happens frequently and I elect to forgive the debit. Please review and let me know what disposition I may receive

My name is Glenda milligan and I play your games daily and I spend alot of money. The last 2 months you have charged my account $3.19 both months that I DIDN"T agree to. Please pay my account back. The charges don't say facebook it says King G. CO. AND i DIDN'T AGREE TO THIS. You need to check your records and see that I do spend on the games but I WILL STOP PLAYING THEM IF YOU DON'T FIX THIS.

I tried to purchase a .99 cent gold bar package. I tried 3 times as each time I received a notice that the store was unavailable. I then tried to purchase the piggy bank for $2.99 and it also told me that the store was unavailable and did not go through, however, the money for all 3 transactions was taken and I was not provide anything that was supposedly purchased. I want my money back as these items were never given to me.

On May 25, 2018, I paid $2.99 on my iPad (actually $3.19, with tax, on my bank statement) to use the 60 gold bars I had accumulated in my Piggy Bank on Candy Crush Saga, but my piggy bank is still locked. I checked my purchase history on my iPad, and it clearly shows my $2.99 purchase on may 25th. Is there a way you can please unlock the piggy bank? Otherwise I paid money for nothing. Can you help?

I have no problem with advertisements, but they should be appropriate. While playing candy crush, you would not expect inappropriate content. I had children in the room when a video add popped up and said the F word twice and the B word once before I could turn my volume all the way down! That is completely ridiculous! I believe the add was for "musically".

Why dont I get lives from my friends.
I send them all the time and I get none back.
My husband and I looked at his game and he is unable to send me lives as I do not show up in the side bar when you start a level. How can he send me lives.
I have been playing this game for a long time and suddenly I am not getting sent lives any more. Have you changed something?

Liz

i have been playing candy crush for over 4 years and never had the jackpot up until today 04 06 2018 at around 8 30 pm, I was very pleased after all this time I finaly achievedwinning the jackpot, to find out when I claimed my prize it did not give me what it says I would get 3 of each combos and all the others that we play with I do hope you get this message and come back to me regarding this matter, my mobile number is [protected] much obliged graham poole,

The gold bars suppose to give me more moves or whatever I want to buy to continue playing. I buy them and it appears on the top of my playing screen but when I click to try to use it...nothing happens!
If Im paying for it then it should provide a service other wise this is stealing from customers.
The app doesn't give any option to explain or to retract.

What is happening at King? I have just scrolled down and read nothing but complaints on the Help Page, it never used to be like that. I feel sorry for those in Admin as there is obviously nothing they can do. King has taken all the fun out of the game, most of the levels you need a lucky drop, they also reduce the number of moves after a few days so unless that lucky drop comes or you use all your boosters you are stuck for days. Seriously King please have a rethink because judging by the comments your players are getting extremely frustrated and fed up.

I opened my game this morning to find that over 1, 000 lives had disappeared, I only had 5! I had done nothing at all to my laptop except turn it off and on as normal so no I haven't cleared my cache and not it doesn't do it automatically the fault is obviously with King. I have spent a lot of money over the years and have always enjoyed playing but you have now taken all the fun out of the game.

I have complained before and deleted the game off all y devices. Every time I think of it I get mad. I have been overcharged several times and you refuse to fix it. I have a rule that I would never spend over a certain amount and I was charged multiple times in a row on my bank account.
If you do this to one or two people a day, you become multi millionaires in no time at all.
I will continue to tell all friends and family to delete these games.

Level 3327 in candy crush saga is different in my downloaded app than the original. Youtube video of level 3327 shows 15 yellow candies as target but my game shows 25. With 25, it is impossible to pass the level. I have brought it to the notice of kingcare but in vain. They are not replying to my multiple complaints. This action on their part amounts to cheating as they want their customers to spend more time on the app. Kindly resolve my issue