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what free trial?

Complaint Rating:  99 % with 151 votes
99% 151
Contact information:
Highland Park, Illinois
United States
Well, late last night I ordered this so called free trial. I got my order number and confirmation, called the company's customer service and found out that they were going to bill my card a total of $205.65. The customer service man was very nice when I called to cancel.

This is not free, nor do I want them to have access to my credit card.

Also, the operator kept me on the phone for over 1/2 hour with various different offers last night when I did order.

Anyway, I decided to cancel the whole thing. I take biotin, available in any drugstore and my hair is thicker now in any case.

If you decide to order this, please ask for the final total. It may surprise you as it did me.

Beware, they are slick. Hopes this helps all.
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Health & Beauty


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N  18th of Mar, 2013 by    0 Votes
'Terms of Service' said that this is on an "Auto Ship" program.
N  22nd of Jan, 2014 by    0 Votes
I ordered the keranique product on the first of January, received doctors notice that I could not use product. Called for return postage and it is now 3 wks. Still no postage. Money out of my account the same day within hour. callled again . informed that every thing would be cancelled. Now for the waiting game. Already informed bank. No transactions to be given keranique. KEEP YOUR WORD SEND POSTAGE AS AGREE UPON

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Keranique Logo Keranique
Customer Care Service
Keranique, LLC., PO Box 1366
Jersey City
New Jersey
United States - 07030
+1 888 237 4131
+1 800 884 6470
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