Kaplan university is not making refunds in a timely manner to students for excess financial aid. Financial aid representives refuse to give out the number for kaplans business office so students can enquire about why their funds have been delayed. I have worked for kaplan in the past and know with certainity that this number exists. There has been some allegations that kaplan retains the money as long as possible in an effort to gain interest for their organization. I know alot of students have this issue as well. Here are some steps that you can take. Hopefully if more of us are proactive in dealing with this matter then kaplan can be held accountable.
1. Contact the omsbudsmans office for school compliance with the government at http://www.ombudsman.ed.gov
2. File a complaint online to the oig office of inspector general at https://wdcrobcolp01.ed.gov
3. File a bbb (Better business complaint http://www.seflorida.bbb.org
Also, print all correspondence from your student webpage showing your scheduled disbursemnt dates. If possible get doccumentation from your lender showing the actual dates that your loans were sent to kaplan. Document all communications... Who you spoke with. Date you called and what transpired. When you file your complaint with the ombudsmans office they will request this information. Good luck.