Kansas City Power & Light / auto
I was on autodraft with KCPL. This month I had some unexpected expenses come up so I called in before the draft date to see about holding it until Friday when I got paid (2 days). When customer service answered I was informed they send the payment drafts to the bank 3 days prior to the draft date and there was nothing they could do. They wouldn't even go to billing to ask if it could be held. They wouldn't connect me to the billing department either. They just said, "There is nothing I can do." The Customer Service Supervisor even went as far as to say, "I don't know why you don't get it." What I didn't get is why I was being strong-armed and why a couple of days is like asking for the moon. I do not believe there is absolutely nothing they an do. Autopay is sold to the consumer as a convenience but in reality it is just a way for KCPL to have direct access to your bank account and remove the consumer from the picture. If I were paying my bill with them manually I would have had the convenience of paying the bill a couple days after the due date to accomodate my budget if needed. When I signed up for autopay I didn't realize I was going to be pushed out of the way so they could just dip into my account regardless of what I, the consumer, have going on. I was under the impression I still had some control. I guess that isn't the case. Now I get to pay the bill and the extra charges from the bank.
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