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Kanata Ford / Lask of quality vehicle and MORE IMPORTANTLY...lack of customer service

1 19C Banner Rd, Nepean ON K2H 8T3, Nepean, Ontario, Canada Review updated:
Contact information:
Phone: 613-948-8419

I am a single mother and went to Kanata Ford to purchase a vehicle. From day one I got the run around. Once I decided on a used 2005 Kia Sedona, I took it for a test drive. I told my sales representative Russell that the wipers were not working (it would not click to the "intermittent" feature) and also told him that I thought the A/C was not working. It took 5 WEEKS of my vehicle being "serviced" and a number of visits to Kanata Ford. They eventually provided a loaner. On the day I was to pick up the vehicle it still was not ready and in fact the vehicle was delivered to me AT WORK. I had the cell number of my sales rep and again advised him that the issues I had stated were not repaired. He said no problem we will fix it. Now, 2 months have gone by, I have called and left voice messages for my sales rep, my financial rep Steven Lim, , the manager of used cars Phil Dolliver, for the parts and service managers, and even the OWNER Jim Hoddinott, and NO ONE, not ONE person has had the decency to call me back. The issues are, the intermittent wiper function doesn't work, the a/c doesn't work, the oil pan is SOOOO old and rusted it is about to fall off, and the rear indicator (the beeping when you get close to something) sometimes works and soemtimes doesn't. I have called the "warranty" people and what a coincidence, none of these issues are covered by a warranty. My aunt was going to go to kanata Ford to purchase a vehicle, and well, now she has chosed a NON FORD product. I will NEVER EVER recommend Kanata Ford, because they have treated me like my business does not matter, and in fact that I do not matter. So thank you very much Kanata Ford, I have filed this complaint, filed with the Ottawa Better Business Bureau, and will send all of this in an email to the Ottawa Sun, The Ottawa Citizen, CJOH New and to anyone else who will listen to how you treat a single mother who is buying A MINI VAN

May 27, 2013
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  • Ro
      28th of May, 2013
    -1 Votes

    What does being a single mother have to do with this review? It was your choice to reproduce with this person. It would figure that someone who makes poor reproducing decisions would make poor car buying decisions.

  • La
      28th of May, 2013
    0 Votes

    You should always have used cars checked by a mechanic before the paperwork is signed.

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