JustFly / airline reservation, booking # [protected] justly

United States

I cannot put into words how frustrated I am with your customer service!!! I have spent about 4 hours on the phone talking with 4 different representatives, ( only one who was able to converse fluently in English) trying to get our airline reservation problem corrected. The situation is this: we had reservations to fly to St Thomas in November for a meeting, but because of the extensive hurricane damage to the island the meeting cannot be held there. We were instructed to have our ticket refunded, or the amount credited to be used for a different flight within a year. We were told that there is a Change Fee Waiver code to be used. Your representatives either do not understand this or refuse to use it (possibly due to their lack of fluency). Can someone in your company please help to resolve this situation?
Patricia Carol Wood Welsh, [protected]

Sep 19, 2017

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