Jetstar Airways — online check in seat allocation
Booking reference CK51NK. Caitlin Riley and Nash King
Travelling with my 2 year old son, I have checked in tonight and he is seated at the opposite end of the plane to me. Called customer service, spoke to Michael (employee number XPMI02) and was told there was nothing they can do.
How you guys can expect me to sit away from my toddler is absolutely abhorrent AND the fact that I spent half an hour on the phone and NO ONE would help me. What happened to your customer satisfaction guarantee?? I am so stressed out and upset and anxious about my flight tomorrow I have NO IDEA what to do. Your customer service staff have done nothing to help me. I have paid money for a ticket which you guys are happy to take but you refuse to help me?
If this is not rectified I will be contacting the newspapers, the news stations and the ombudsman.
YOU CAN NOT EXPECT A TWO YEAR OLD TO SIT 15 ROWS AWAY FROM HIS MOTHER.
I want this fixed and I want an answer as to why your customer service staff and managers (Michael) do not care that this has happened. Absolutely disgusting.
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