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Jeff Schmitt Nissan / messed up my car

1 United States

I purchased a 2006 nissan maxima from Jeff Schmitt Nissan on Alpha Road in Ohio. My husband and I purchased it under the agreement that they would buff it out and change a rim that had been hit. They changed the rim but they did not buff it out because they claimed they had no way of buffing the car inside and it had been raining so we waited for two weeks for the buff to get done. Meanwhile we took the car home and noticed that the car would jerk to the right. We took it back to nissan and they noticed that the car wheels didn't match so they changed the tire (used) to match. The car continued to jerk We took it back and told them that the car probably needed to be aligned. They aligned it but told us that nissans do not need to be aligned unless the previous driver had hit the wheel really hard. They eventually sanded the roters and aligned the car. Meanwhile I still needed the buff job. Eventually the car was taken in and buffed. After we got the car buff we immediately took it to z-bard to have a diamond gloss coat put on the car to protect it. After the diamond gloss was put on (another $1000) we noticed that when they buffed the car the trunk had been discolored because of the buff. We notified the dealer and they did not contact us back for a week. First they told us that it was probably dirt. At this time since the purchase of the vehicle we had made at least 7 trips to the dealer to get the car taken care of. When they finally notified us my husband explained to them that it needed to be touched up because it was very visible. They stated that it could not be touched up because the black paint was hard to touch up. My husband said then the trunk would need to be repainted . They complained that they were'nt making any money on the car. My husband stated that he would pay half to have the trunk repainted which cost approximately $500.00. They said no they weren't going to spend any more money on the car. First of all they spent no money on the car. When they replaced the wheels they took them from another nissan on the lot. The car is still under manufacturers warranty. The grill that I did not mention that needed replaced was under warranty. They only thing they probably paid for was for the mechanic to align the wheels which should have been done before they put the vehicle out for sale. I am very unsatisfied with Jeff Schmitt Nissan. I paid with an extended warranty close to $26,000. I could I have purchased a 2007 for this price. I am very unsatisfied with this dealership. We know have to pay to have our trunk repainted an additional cost. I have owned 3 nissans in my life and I will never purchase another nissan.

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