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JC Penney Company / new credit card

United States

I recently received a new JC Penney master card in the mail and I was concerned because it was a different account number than the one I have had for the past 36 years so I took them both with me to the store and asked the girl at the register if this was opening a new account . She assured me it wasn't that it was the same account and that I needed to activate the new one and cut up the old one so I did. Now I get an email from credit carma saying that I closed a good account of 36 years and opened a new account which is bad on my credit report. I am so disappointed in Penneys that they would do this. I called and was on hold for at leasat a half an hour only to be told there was nothing they could do. I just wanted my old account back and the new one canceled. If I had wanted a credit card to use anywhere I would have opened a 0 percent one somewhere else.

Kj
Sep 25, 2017

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