Okay this is a total load of bull! My account axis10045 has had a few bad runs with breaking the rules. I admit that It's my fault that I was wreckless in how i behaved. And after around 9 months, I had 5.7 black marks. Okay well today when i logged in, i was branded a racist by a random person (believe me i am not racist). Anyway 4 hours later i log in... and BAM! permanent mute!. I was like OMFG!! So i went to check what i did wrong, then i gasped! my black marks rose by an entire 10!!! i had 15.7 black marks! I was like "oh my bloody god!" It was so unfair. Since when does 1 report give you a perm mute and 10 black marks? hell! my account will be banned (very ikely) by tomorrow as i am over the 10 blk mark limit. I have been forced to end my membership subscription and although probably in vain, appeal the offense. I am really mad as this is my main account.