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Jackson Hewitt / poor training of employees

1 North of Indy, IN, United States Review updated:

Being that I have a college education in accounting, I thought it would be a good idea to take a part time job at Jackson Hewitt to get some experience working with taxes. Big mistake. I signed up for the class only to be told that there were not enough students to have a class so I would be taking classes ONLINE. That's right just me and a book to read and a test to take online. This is what Jackson Hewitt uses to train new employees.

Most of the information I learned in college and had no trouble passing the tests. The problem is that what the book says and what happens in reality are 2 different things. When it came to preparing taxes, I had only 3 hours of practice with the computer program that they use. And there is no grading system to determine if the "practice results" were done correctly. I felt very unprepared to assist anyone with their taxes.

There are some warning that customers need to know about Jackson Hewitt. First, the person preparing your taxes may not be trained properly or even qualified to do their own taxes let alone yours. Secondly, these people (tax preparers) are commonly paid minimum wage and work there for extra money. Third, you are not protected from fraud, lost refunds, stolen refunds or an audit even if you purchase the "Gold Guarantee". Every store is INDEPENDENTLY OWNED AND OPERATED. This means if you have issues or an audit, you may be on your own fixing it. You have to contact the owner of the franchise to have the gold guarantee claim filed for you. This is at their discretion as to whether it is filed or not. Finally, you need to be VERY vigilant with your money and your personal information. Jackson Hewitt is not required to a background check on their employees. You have no idea who you are giving your information to.

ASK LOTS OF QUESTIONS!! Think about the worse case scenario and ask the "what if" questions. Pay attention to what is going on during the tax preparation. Notice if the person makes a mark on each document they touch, or if they have a system of laying out the documents to ensure that everything you offer them is accounted for and has been inputted into the computer. Know your rights. Go to IRS.GOV and look up your taxpayer rights. Jackson Hewitt can not keep your tax documents FOR ANY REASON, unless you file with them; then they have to have copies. DO NOT SIGN anything until you read it. If you don't understand it, ask them to explain it. Most of all, rememeber if they screw up, YOU ARE HELD RESPONISBLE!!

Jackson Hewitt and H&R Block are scams in one way or another. Be ware and know your rights.

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Comments

  • Co
      24th of Mar, 2011
    0 Votes

    Please do not put HR Block and Jackson Hewitt in the same boat - you are obviously not aware of the amount of training required to prepare taxes at HRB. Each tax preparer has to take 84 IN PERSON hours of tax training EACH YEAR. Not only do tax preparers have to pass an HRB test, they have to pass an IRS exam. Backgroud checks are done on ALL employees - including seasonal. Most offices have at least one Enrolled Agent, who is liscensed to pratice before the IRS. Sorry you feel that you did not receive proper training for JH, but you should have informed yourself before you made the statement about HRB. You state you have a college education, did your professors not teach you the importance of fact-checking before you make an assumption?

  • Ma
      5th of Apr, 2011
    -1 Votes

    I WAS THE VICTIM TOO AND THEY ARE VERY HORROR PEOPLE I HATE THEM I WISH THEY GO TO HELL ALL OF THE THEM I PRAY FOR THAT.
    THEY VERY BAD PEOPLE, UNKING, UNFAITHFUL, DECIEVERS.

  • Ta
      10th of Apr, 2011
    0 Votes

    Instead of praying for someone to go to hell Marriam, maybe you
    could just learn to do your own taxes and spare us any future
    ###ic rants. UNKING? WTF is that?

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